To start with, let me introduce Zenni Optical. This e-commerce website is a great place to buy low-cost eyeglasses online. All you need are your eyeglasses measurements and a doctor’s prescription to order a frame of your choice. In short, Zenni Optical provides a very convenient way of purchasing glasses from your home.
Zenni Return Policy
According to the Zenni return policy, you can return an order for a 50% refund on your credit card if you return the glasses within 30 days of receiving them. Alternatively, you get a one-time 100% refund as store credit that can be used at zennioptical.com. Shipping charges are non-refundable according to zenni return policy.
However, when it comes to returning a product, Zenni eyeglasses return policy can be frustrating. Unlike most big chain stores or local optical shops that offer a hassle-free return, Zenni does not offer a full refund on returns.
For example, when you buy from stores like Sears Optical and LensCrafters, you get an unrestricted 90-day return policy.
Zenni on the other hand typically offers half the value of the original price. You also get no refund on shipping and handling fees.
As you can see, the store’s return policy can be confusing. Not to worry! I will explain everything to make the return process simpler for you if you need one.
|Return Period||30 Days|
|Return Method||By Mail|
|Exchange Method||By Mail|
|Refund Period||7-10 business days|
|Refund Method||Method of Payment or store credit|
Step-by-Step Guide to Return
Zenni return instructions are clearly stated on their website. You can refer to this page for more information.
The following steps will help with Zenni return process:
1. You need a Return Authorization (RA) number to proceed with a return. Contact the store through their chat, call, or email options within 30 days of receiving the product for the Zenni Optical return label.
2. Gather the following items for the return:
– Pack the eyeglasses, and any accessories provided with it, inside the hard plastic box it came with.
– A copy of your optometrist’s prescription for the store to confirm whether the glasses were made matching the prescription.
– The RA number and a note explaining the reason for your returning the glasses.
3. Ship the package to the Zenni Optical return address provided to you during generating the RA number.
Note: Shipping charges need to be paid by you. In case of manufacturing error, Zenni will refund you $2.50 shipping cost.
How does Zenni Issue Refund?
Zenni provides refunds to the original payment method to comply with PCI. In case the credit card you used is not available, Zenni will issue the refund in the form of store credit. This store credit is applied to the account from which you placed the order.
Return Policy for Zenni Products
Zenni has a difficult return policy for its products. The most common complaints about Zenni usually revolve around their return policy. You may find it hard to return a product and get refunded if you don’t like it.
However, you will be fully refunded if the error has been made from Zenni Optical’s side. For example, you are eligible to get a 100% refund if you are sent an incorrect pair or glasses with wrong power.
In such cases, you will also be partially refunded for your shipping and handling charges.
Any other reason apart from manufacturing defect, only 50% of the original price will be refunded to you. At the same time, you get no refund for shipping and handling fees.
Zenni offers a 30-day warranty period. If you find any manufacturing defect, you can return the glasses for examination within this period. If Zenni’s examination reveals the glasses do not match your request, you will get a free replacement.
The warranty covers defective photochromatic lenses and anti-reflective (AR) coating for one year from the day you received the product. The usual wearing of the lenses, frames, or coatings is not covered under warranty.
Zenni does not provide lens replacement. Instead, you can follow the how-to videos on their website to learn how to change lenses from one frame into another.
You can get free nose pads replaced by contacting Zenni’s customer care department.
What are the details of Zenni Optical’s customer care?
Zenni Optical provides the following support:
Zenni Live Chat: 24/7
Zenni Phone Support: (800) 211-2105 from 5 am – 9 pm PT every day. Spanish and French are also supported.
Q: Can I get a replacement frame outside of warranty?
A: Yes, you can get a replacement frame on Zenni Optical’s website at 50% of the original price. Note that your current lenses may not fully fit into the new frame due to minor manufacturing changes or frame size differences.
Can I get my glasses repaired from Zenni Optical?
No, glasses repairing services are currently not available.
Can I get a replacement if my item is damaged during delivery?
Yes, contact their customer care department to get a replacement for your damaged glasses.
Will I get a refund if I cancel my order?
Zenni will provide you with a refund if you cancel your order, back to the method of payment, providing this is done within the first 24 hours.
Following this period, you will only be eligible to receive store credit or a 50% refund.
Additionally, shipping fees are refunded providing your order has been shipped.
See Also: Next Return Policy
When shopping from an e-commerce website, you face both the benefits and drawbacks. One of the best advantages of shopping at Zenni Optical is their fully online marketplace. Every order detail is organized in your account dashboard. So, if you need a replacement or refund, no need to worry about where you kept the payment receipt.
However, unlike many marketplaces, Zenni has quite a challenging return policy. While most stores would offer full refund or exchanges, Zenni Optical comes with very specific return policies for different scenarios. Therefore, I always suggest everyone go through Zenni eyeglasses return policy before purchasing anything.
Have you ever bought anything from Zenni Optical or tried to get a replacement? Share your experience with us in the comment section.