Zara Return Policy [Updated] | Must Read BEFORE You Return Your Item!

Return or exchange your Zara purchases within 30 days from purchase. The products should be unused, unworn, unaltered and in their original packaging. The refunds will be credited in the same way the payment was made according to zara return policy. 


All the products you buy from Zara can be returned and exchanged for free within 30 days from purchase. Whether you have bought them online or have purchased them at their store, you can return them easily. However, there are some exceptions in a few categories that can make it difficult for the customers to understand the return policy.

There are many cases where customers have filed returned and they have not been accepted by Zara. This problem can be easily avoided if you knew which products to return and what considerations to have. Worry not, because I have created a detailed guide on Zara’s return policy that will explain all terms and conditions in simple language.

Ways To Return A ZARA Product

Products bought at Zara can be returned in two ways including the in-store return and return through drop point. The step-by-step process of both these methods is given below. Make sure that the items are returned or exchanged within the 30 days’ time frame. In case of return through shipping, the return parcel must be postmarked within 30 days from the time you receive a shipping confirmation email.

Zara Store Return 

  • Go to the Zara website and click on the store locator section.
  • Enter your address and find the store nearest to your location.
  • Make sure that the products you need to exchange are intact in their original packaging.
  • Visit the store with your receipt and ask for a refund or an exchange.

Return Through Drop Point

  • If you are a registered user, log in to the account and go to your Orders section.
  • Select the item you want to return at or exchange and click on Return.
  • If you are not registered, you can simply create a return request through the emails Zara has sent to you.
  • In both cases, when you raise a return request, you will be sent a form to fill and attach with the return package.
  • You can fill out the details and visibly attach the label. 
  • Drop off this to your nearest drop point which will also be mentioned in the email.

It is important to note that only online bough items will be returned through shipping. 

What About ZARA Refunds?

Refund is processed through the same method payment was made. Except for gift cards where the refund is given in the form of store credits. The receipt is very important to get a refund on any product purchased at Zara.

Payment ModeTime Taken For Refund To ProcessRefund and Credit Policy
Credit and Debit CardWithin 14 business daysRefund deposited in the same bank account from which the payment was made.
CashInstantlyOnly applicable for in-store returns and processed immediately.
Gift CardInstantlyRefund to the same gift card in form of store credits
PayPalWithin 3-7 business days.Returned to the linked PayPal account
Store CreditsInstantlyReturned in the form of store credits.

Return Policy For Different ZARA Items

Zara offers a free return on products within 30 days from purchase. Any return after 30 days is subject to acceptance or rejection from the store. The return is applicable on all items at Zara with a few exceptions that have been mentioned below.

Products and PurchasesProduct ConditionReturn Policy
Clothes and ShoesUnused, unwashed, with original tag in case of clothes.Shoes should have the box in which they came in along with all the accessories.Applicable within 30 days from purchase or receiving the order.
SwimwearShould be unused and have the hygiene strip.Within 30 days from purchase
UndergarmentsWomen Undergarments should be in the same condition along with the protective bag and sticker.Kid’s undergarments should be in their original packaging with tags intact.Men’s undergarments are non-returnable.The children’s undergarments except for tops, undershorts, and bodysuits cannot be returned. 
PajamasThe same condition when purchased with all items included in the bag.Within 30 days from purchase
AccessoriesUnused in original bag with the packaging intact.Within 30 days from purchase
FragrancesOriginal packaging with tags.Within 30 days from purchase
CosmeticsUnused, unopened, and in their original packaging.Within 30 days from purchase
Personalized ItemsAny conditionNo return applicable.

ZARA Exchange Policy

Just like the return policy, the exchange for all products can be done within 30 days of purchase in-store as well as online. The store-bought items can only be exchanged in the stores. However, items bought online can be either exchanged at stores or through the post. 

The exchange is only applicable when the customer wants a different size or color. In case you want to buy another product in place of the previous one, you will have to return the product and place a new order. Also, the exchange is possible only till the stock lasts. The customer will be given a refund in case the product is not available.

Products and PurchasesExchange Policy
SwimwearWithin 30 days from purchase
UndergarmentsMen’s undergarments are non-exchangeable.The children’s undergarments except for tops, undershorts and bodysuits will not be exchanged. Women undergarments can be exchanged if they are sealed and are in their original packaging. 
PajamasWithin 30 days from purchase
AccessoriesWithin 30 days from purchase
FragrancesIf the seal is broken even for trying, the product is non-exchangeable unless it is damaged while shipping in case of online orders.
CosmeticsWithin 30 days from purchase.
Personalized ItemsThe exchange is applicable if the product delivered is damaged or has some defect.
Clothes and ShoesWithin 30 days from purchase

Zara Return Policy Covid-19

There has been no change in the return policy of Zara since COVID-19. The store-bought items can be returned within 30 days from store opening. Online purchases can be sent back through the post. The only change is that there is a delay in the shipping and processing of returns. 

Frequently Asked Questions

  1. How do I return a product if I have lost the original packaging?
    It is ok if you have lost the original packaging of the product in most cases. You will have to place the product in a secure package where it does not get damaged and has all the tags. However, in the case of certain items such as undergarments, cosmetics, and shoes, the original packaging is necessary. 
  1. Can I return store-bought products online?
    No, the drop services are only applicable for online purchases. You can however return store-bought items in any store across the country.
  1. Can I return something to Zara without a receipt?
    No, Zara does not accept items that do not have a receipt. However, it is possible to exchange an item for a different size or color if available at the store.
  1. Can you return products at Zara after 30 days?
    It is possible to return a product after 30 days in some cases. However, Zara has the right to accept or reject your return request. While returning the product, make sure that it is in its original package and good condition. 


I hope that this detailed guide on Zara’s return and exchange policy has given your insight into what mistakes to avoid. Zara usually accepts the return for most items, but they do not accept any form of the damaged item even within 30 days of purchase. In case you end up receiving something that is already damaged, make sure you call customer service or send them an email at the latest. 

Make sure to share this information with your friends and family. Also, write down in the comment section if you have any queries or if you like this article.

Check out more articles by us: Costco Return Policy and Carters Return Policy.

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