Zappos return policy [Updated] | 30 Day Unlimited Guarantee [2023]

Zappos has a free 365 days return and exchange policy for all the eligible products. You can exchange/return all unused and resalable products within 365 days through free shipping and get your refund transferred within 3-10 business days. 


There are times when we are unsatisfied with a purchase made online. If you do are someone that does not like a product that you bought from Zappos, it is easy to return or exchange it within 365 days. Zappos accepts a return for all products. The only setback here is the lengthy process of initiating a return which can be extremely confusing.

I saw a lot of people being confused with the unique exchange policy of Zappos and decided to simplify the process for you. Read down below for a step-by-step explanation of how you can return or exchange your purchase fast and effectively.

How to Initiate A Zappos Return?

You can return or exchange your Zappos purchase through shipping. Before initiating a return, you will have to print a pre-paid label. The steps you should follow are as follows;

  1. Go to the Zappos website My Accounts section.
  2. Log in to your account and click on the order number.
  3. Select the items you wish to return.
  4. You will see the ‘Return Checked Items’ option. Click on it.
  5. Select the method of refund and the reason for return.
  6. You will see the question ‘How would you like to receive your return label?’.
  7. Select the option that is suitable for you. Printing is the most convenient option. You can also get the label sent to you through email or get them mailed to your address.
  8. Print out your label and stick it to the shipping package that you want to send back. 
  9. Make sure you cover any previous labels.
  10. Find out the nearest UPS shipping location near you and drop the package there. 

Note- Make sure that you pack your products in a way that they do not get damaged while shipping. Also, make sure to pack all parts of the product that came in the original box. In the case of shoes, you will have to include the shoe box inside a shipping box. Do not use the shoe box as the shipping box.

If you are returning more than one item that will not fit in one shipping box, print out different shipping labels for each box to avoid any confusion. In case you decide to return multiple products in one box, only attach one label outside the box and include the others inside the box.

What Are The Types of Refunds?

The refunds are processed for all unused, unwashed, and unaltered products that have their original tags and boxes within 3-10 days of receiving the return parcel. In most cases the refunds are given back through the same method payment was made. However, in case that is not possible, the refunds will be made through store credits. 

Payment ModeTime Taken For Refund To ProcessRefund and Credit Policy
Credit and Debit Card3-10 business daysRefunded to the original bank account used for payment
Gift Card2-7 business daysRefunded in the form of a new gift card
PayPal2-7 business daysRefunded to the linked account

What Is The Return Policy For Different Products?

All products purchased from Zappos are eligible for return within 365 days. Unless it is explicitly mentioned in the product that it is non-returnable, Zappos return policy is applicable for all items. Zappos return policy worn items are only limited to certain offers such as the runlimited shoes. They do not take back any other uses and damaged items.

In case the product you receive is damaged, make sure to contact them and send them an email so that your return can be processed immediately. 

Products and PurchasesProduct ConditionReturn Policy
ClothesUnworn, unused, and with all tags intact.Within 365 days of purchase
ShoesUnworn, Unused, and with the original tags and box.Within 365 days from purchase
Sale ItemsUnworn, unused, and with the original packaging.Some items might not be eligible for return.
Runlimited ShoesCan be worn and usedReturn within 30 days of purchase

What Is Zappos Exchange Policy?

The exchange period for Zappos purchases is also 365 days. Some items can be exchanged. To see if an item is eligible for exchange, all you have to do is go to your account and select the orders section. An option for exchange will be given in the order details. In case the exchange option is not available, you can contact customer service and initiate the process. 

All exchange items should be returned to Zappos within 14 days of raising a request. The process of exchange is a little different. Once you initiate the exchange, Zappos will transfer the funds to an e-gift card or an Exchange voucher. This will be applied to the returned item. 

The returned item if does not reach the destination within 14 days, the money will be deducted from the source of payment or the default payment method. However, if the item is returned, the amount will be refunded in the form of a gift card or through the selected payment method. 

Zappos exchange policy only allows the exchange of one item at a time. You will have to wait a few hours before putting up another exchange request.

Zappos & COVID-19

Since the timeline for the return of any purchase made at Zappos is already 365 days, there has been no extension in that. However, the shipping and return process has slowed down. Hence it might take longer for your return parcels to reach the centers and also for your credits to reach your selected payment option. 

Frequently Asked Questions

  1. What are the Zappos return benefits for VIP members?
    Zappos VIP members get faster refunds. There is an option of Rapid Refund where the amount is processed in 24 hours from the first scan by UPS. In case the package does not reach Zappos within 14 days, the amount will be deducted from the credit card automatically. 
  1. How to return a gift from Zappos?
    To return a gift, you will have to call Zappos customer service at 1-800-927-7671. You will have to provide them with the name of the purchaser and their phone number. It is important to note that the refund will be processed into the purchaser’s account. Zappos also gives out gift certificates that can also be availed. It is better to contact their customer care for more instructions.
  1. How to return an item purchased with a Gift Card?
    The items purchased with gift cards will follow the same process of return. The refund, however, will be transferred to a new gift card and Zappos will email you the new gift card number once the return has been processed.
  1. What is the timeline for a refund?
    Once you have dropped your package at the nearest UPS center, it might take up to 10 business days to reach the fulfillment center. The item is inspected and processed into the inventory. The refund will then be credited to your account and will be deposited within 2-10 business days depending on your payment method.


I have tried to explain to you in easy words how the return and exchange at Zappos work. If you still have doubts, the comment section is always open for you. I will also suggest you call their customer care if you face any problem with Zappos return policy. They have 24/7 available customer service in the form of chat and call where all your questions will be answered.

If you want to send me your feedback, write them down below in the comment section. I hope this article has been helpful to you. Happy Shopping!

Check out more return policy articles by us, there to help you out: Google Store Return Policy and Zumiez Return Policy.

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