Zaful Return Policy 2021 [Updated] | FULL Review & Detailed Guide!

Are you looking out for solutions to return some clothes you brought from Zaful a few days back which aren’t of your size or don’t fit you well? Well, then this article is here for your rescue. Here is the Zaful return policy you must know about before you request a refund.

Introduction

Zaful is one of the most renowned brands in the fashion industries also has some strict policies regarding returns. Though the aim and purpose are to always serve best and meet the customer’s satisfaction, these policies are a must for you to know so you don’t end up in any loss. Let’s have a look over the Zaful return policy

How to return the products you have purchased from Zaful?

While customer satisfaction has always been the priority of Zaful, the company will only bear for the losses if the fault is theirs. That is why it is empirical for you to go through the policies beforehand. Here is how you can return your products according to the Zaful return policy. Follow the below-mentioned steps to do the same.

Step 1- You will have to log into your Zaful account first

Step 2- select my orders’ section to reach onto your previous purchases 

Step 3- select my ticket option to reach your troubleshooting page after-sale application

Step 4- Click on the “submit a ticket” option to submit your application

Step 5- there will be a bar asking for question type, you have to select returns and exchange and then choose the secondary problem according to you your issue

Step 6- you will be given an option between “return for a refund” and “return for exchange”. Select the appropriate one according to your choice

Step 7- you will be asked to fill in your order number and then select the item(s) you have issues with

Step 8- describe your issue with an appropriate subject in the message box available. 

Step 9- to help the customer service properly to resolve your issue, upload a picture or a video describing your issue. 

Step 10- insert your contact details with the verification code and submit your request.

Also keep in mind that: –

  • Zaful will compensate for the shipment and process a full refund of the original price of the product if it is their fault. But if the customer is not satisfied with something, they should have been careful about it in the beginning, for example, sixes or color of the product, the company will not bear any shipment cost of the product.
  • Zaful customer service will contact you as soon as possible through the company’s ticket system which will be within 24 hours from the time of your ticket submission. To check the same please refer to the same in the tickets section of your Zaful account.
  • Once your ticket shows the response of “waiting for a return” you must send your package within 7 days, else the application will get closed.
  • Once the package is delivered, the ticket will display the response of “RMA Processing”
  • The customer service is open for as many issues as you have but they will respond to one issue at a time before moving onto the next one. If you are satisfied with the issue resolution and do not seek any further help as of in the matter of returns or exchanges, you can tell the customer executive the same and they will close your ticket and mark it as resolved.

ZAFUL Refund policy

Here is the Zaful refund policy which is the most important for you to know because hey! Isn’t this the real deal?

Payment modeTime is taken for the refundMode of refund
Credit cardsIt might take 10 to 14 business daysOriginal source of payment
Paypal AccountsWithin 48 hoursOriginal Source of payment
Refunds in the form of compensationWithin 1 or 2 business daysIn the form of reward points or coupons

Return Conditions For Different ZAFUL PRoducts

Return policy of Zaful as simple as it might be, you don’t want to miss having a look over it. So here it is for you.

Products and purchasesProduct condition Return policy
Lingerie, beauty items, swimwear, masks, luck bags, and protective equipmentCannot be returned 
Discounted items, items with non-returnable mark, and giftsCannot be returned
Virus prevention purchases can include disposable protective clothing, masks, and other protective accessories that comes in contact with the skin of animals and humansCannot be returned
Any other itemMust be in original condition which means it should not have been worn or used Can be returned within 30 days only if delivered with all the tags attached and delivered with original packaging

As soon as the ticket status show “completed”, you will receive the refund id, refund amount, and refund time, which would have been already processed.

ZAFUL Exchange policy

The exchange policy of Zaful is similar to the return policies. Let’s have a look over it once.

Products and purchasesProduct conditionExchange policy
Lingerie, beauty items, swimwear, masks, luck bags, and protective equipmentCannot be exchanged 
Virus prevention purchases can include disposable protective clothing, masks, and other protective accessories that comes in contact with the skin of animals and humans
Cannot be exchanged
Any other itemMust be in original condition which means it should not have been worn or used Can be exchanged within 30 days only if delivered with all the tags attached and delivered with original packaging
Any damaged or defective productCan be exchanged with a similar product

Also keep in mind that: –

  • Once the shipment has been arranged, your ticket will reflect your shipment details and as for the repairs it will reflect as soon as the shipment is arranged after the product has been repaired.
  • The exchange of in-stock items might take 3 to 5 business days to process.
  • The exchange of out-of-stock items might take 7 to 15 business days to process.
  • The repairs might take 7 to 14 business days to process

FAQ’s About Zaful return policy

Q.1- Does Zaful refund the shipping cost?
Yes, but only if it is the company’s fault. Zaful will not compensate you for the shipping cost of returns and exchange which also includes the previous shipping charges levied at the time of purchase if the return or exchange is made because of your fault.

Q.2 Does Zaful offer repairs?
Yes, Zaful does offer repairs.

Q.3- how much time my compensation will take to process and in which form?
Your compensation will be processed within 24 hours in the form of reward points or coupons.

Q.4- when the package will be received to Zaful?
It depends upon the shipment method you choose to send your item back to the company.

Conclusion

Zaful return policy is one of the most structured return policies and their managing system is impeccable so you don’t have to face any difficulty while placing your request for return or exchange. It is always a good idea to be sure about your sizes and preferences to have an upper hand in the situation but if you still face issues and are ready to pay for the shipment, Zaful is ready to help.

More return policies for you to check out: Nasty gal Return Policy and Tillys Return Policy.

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