Are you looking out for solutions to return some clothes you brought from Zaful a few days back which aren’t of your size or don’t fit you well? Well, then this article is here for your rescue. Here is the Zaful return policy you must know about before you request a refund.
Introduction
Zaful is one of the most renowned brands in the fashion industries also has some strict policies regarding returns. Though the aim and purpose are to always serve best and meet the customer’s satisfaction, these policies are a must for you to know so you don’t end up in any loss. Let’s have a look over the Zaful return policy.
How to return the products you have purchased from Zaful?
While customer satisfaction has always been the priority of Zaful, the company will only bear for the losses if the fault is theirs. That is why it is empirical for you to go through the policies beforehand. Here is how you can return your products according to the Zaful return policy. Follow the below-mentioned steps to do the same.
Step 1- You will have to log into your Zaful account first
Step 2- select my orders’ section to reach onto your previous purchases
Step 3- select my ticket option to reach your troubleshooting page after-sale application
Step 4- Click on the “submit a ticket” option to submit your application
Step 5- there will be a bar asking for question type, you have to select returns and exchange and then choose the secondary problem according to you your issue
Step 6- you will be given an option between “return for a refund” and “return for exchange”. Select the appropriate one according to your choice
Step 7- you will be asked to fill in your order number and then select the item(s) you have issues with
Step 8- describe your issue with an appropriate subject in the message box available.
Step 9- to help the customer service properly to resolve your issue, upload a picture or a video describing your issue.
Step 10- insert your contact details with the verification code and submit your request.
Also keep in mind that: –
- Zaful will compensate for the shipment and process a full refund of the original price of the product if it is their fault. But if the customer is not satisfied with something, they should have been careful about it in the beginning, for example, sixes or color of the product, the company will not bear any shipment cost of the product.
- Zaful customer service will contact you as soon as possible through the company’s ticket system which will be within 24 hours from the time of your ticket submission. To check the same please refer to the same in the tickets section of your Zaful account.
- Once your ticket shows the response of “waiting for a return” you must send your package within 7 days, else the application will get closed.
- Once the package is delivered, the ticket will display the response of “RMA Processing”
- The customer service is open for as many issues as you have but they will respond to one issue at a time before moving onto the next one. If you are satisfied with the issue resolution and do not seek any further help as of in the matter of returns or exchanges, you can tell the customer executive the same and they will close your ticket and mark it as resolved.
ZAFUL Refund policy
Here is the Zaful refund policy which is the most important for you to know because hey! Isn’t this the real deal?
| Payment mode | Time is taken for the refund | Mode of refund |
| Credit cards | It might take 10 to 14 business days | Original source of payment |
| Paypal Accounts | Within 48 hours | Original Source of payment |
| Refunds in the form of compensation | Within 1 or 2 business days | In the form of reward points or coupons |
Return Conditions For Different ZAFUL PRoducts
Return policy of Zaful as simple as it might be, you don’t want to miss having a look over it. So here it is for you.
| Products and purchases | Product condition | Return policy |
| Lingerie, beauty items, swimwear, masks, luck bags, and protective equipment | Cannot be returned | |
| Discounted items, items with non-returnable mark, and gifts | Cannot be returned | |
| Virus prevention purchases can include disposable protective clothing, masks, and other protective accessories that comes in contact with the skin of animals and humans | Cannot be returned | |
| Any other item | Must be in original condition which means it should not have been worn or used | Can be returned within 30 days only if delivered with all the tags attached and delivered with original packaging |
As soon as the ticket status show “completed”, you will receive the refund id, refund amount, and refund time, which would have been already processed.
ZAFUL Exchange policy
The exchange policy of Zaful is similar to the return policies. Let’s have a look over it once.
| Products and purchases | Product condition | Exchange policy |
| Lingerie, beauty items, swimwear, masks, luck bags, and protective equipment | Cannot be exchanged | |
| Virus prevention purchases can include disposable protective clothing, masks, and other protective accessories that comes in contact with the skin of animals and humans | Cannot be exchanged | |
| Any other item | Must be in original condition which means it should not have been worn or used | Can be exchanged within 30 days only if delivered with all the tags attached and delivered with original packaging |
| Any damaged or defective product | Can be exchanged with a similar product |
Also keep in mind that: –
- Once the shipment has been arranged, your ticket will reflect your shipment details and as for the repairs it will reflect as soon as the shipment is arranged after the product has been repaired.
- The exchange of in-stock items might take 3 to 5 business days to process.
- The exchange of out-of-stock items might take 7 to 15 business days to process.
- The repairs might take 7 to 14 business days to process
FAQ’s About Zaful return policy
Q.1- Does Zaful refund the shipping cost?
Yes, but only if it is the company’s fault. Zaful will not compensate you for the shipping cost of returns and exchange which also includes the previous shipping charges levied at the time of purchase if the return or exchange is made because of your fault.
Q.2 Does Zaful offer repairs?
Yes, Zaful does offer repairs.
Q.3- how much time my compensation will take to process and in which form?
Your compensation will be processed within 24 hours in the form of reward points or coupons.
Q.4- when the package will be received to Zaful?
It depends upon the shipment method you choose to send your item back to the company.
Conclusion
Zaful return policy is one of the most structured return policies and their managing system is impeccable so you don’t have to face any difficulty while placing your request for return or exchange. It is always a good idea to be sure about your sizes and preferences to have an upper hand in the situation but if you still face issues and are ready to pay for the shipment, Zaful is ready to help.
More return policies for you to check out: Nasty gal Return Policy and Tillys Return Policy.