Yoox’s goal is to ensure the satisfaction of every customer, so the company will accept most refund and exchange requests. In many cases, you’ll receive the full refund amount for returns, but there are several conditions that must be met.
While most items can be returned or exchanged within 60 days of receiving the purchase, they must also be in their original condition to qualify for a full refund. There are exceptions to this rule though, so read on to learn about Yoox’s return and exchange policies as well as answers to some frequently asked questions.
What is Yoox’s Return Policy?
Generally, Yoox accepts returns within 60 days from the date you receive the purchase. Items must be unused, unworn, and unwashed with original tags and labels attached to be eligible for a refund, with a few exceptions.
| Products in their original condition and packaging | Can be returned within 60 days of receiving the product |
| Damaged products | Cannot be returned |
| Customized or personalized products | Cannot be returned |
| Swimwear, undergarments, sunglasses, and jewelry | Cannot be returned |
| Final sale, vintage, or clearance items | Cannot be returned |
| Sealed items opened after delivery, such as cosmetics and fragrance | Cannot be returned |
How to request a refund on a Yoox purchase?
To request a refund from Yoox, you must submit a Return Form through the Yoox Customer Care website. After submitting your request, you’ll receive an email confirmation with instructions for how to return the items and a pre-paid UPS shipping label. Be sure to follow the instructions for packing the return items and apply the shipping label before bringing your return to a UPS drop-off location.
Can you return an online purchase to the store?
No, there is no physical store to return online purchases to. Instead, all returns must be initiated through the Yoox Customer Care website or by signing in to your Yoox account.
How strict is Yoox’s return policy?
Yoox isn’t strict in the sense that they’ll accept a return for any reason as long as the products meet the criteria for a refund. If the product you’re trying to return has been visibly worn or is one of the exceptions to their return policy, they will not accept your refund request.
What is Yoox’s exchange policy?
Exchanges can be initiated at no additional cost to you within 60 days of receiving the product. To request an exchange, fill out the Return Form on the Yoox website and select the “Exchange” option. Select a replacement size or color from the available options, then follow the instructions to ship your item back. Once the item arrives at the warehouse, it will be reviewed and approved within three to seven business days.
What is Yoox’s refund policy?
Refunds are typically approved within three business days of arrival to the Yoox warehouse, but it can take up to seven business days depending on how busy the warehouse is. Once a return has been approved, the time it takes to process your refund will depend on your payment method.
Credit card payments will be reimbursed within seven business days once you receive your confirmation email. Payments via PayPal or Moneyoox will be refunded within 24 hours after receiving the confirmation email.
Does Yoox take returns without a receipt?
Due to the nature of purchasing items from Yoox, you should generally have access to your proof of purchase. However, in the case of a misplaced confirmation email, your item will be ineligible for a refund.
What items cannot be returned to Yoox?
Most products purchased from the Yoox website can be returned, except for final sale, clearance, and vintage items.
Products that have been personalized or customized, as well as sealed items that have been opened after delivery like fragrances and cosmetics, are ineligible for return. Additionally, swimwear, undergarments, sunglasses, and jewelry cannot be returned.
Exceptions to return policy
Items that are not in original condition are ineligible for a refund. This includes items that have been worn, washed, or used in any way. Final sale, clearance, and vintage items also do not apply to Yoox’s standard return policy.
If you’re unsure whether your item qualifies for a return, be sure to reach out to Yoox’s customer service. They can answer all of your questions regarding how to receive a full refund or exchange any product purchased from their site.
How long do Yoox refunds take?
Once a product is returned to the Yoox warehouse, it will be reviewed and approved between three to seven days of arrival. Once a return is approved, you’ll receive a confirmation email.
Credit card refunds are typically processed within seven business days but may take longer depending on your bank. Refunds to a PayPal or Moneyoox account will typically be available within 24 hours.
FAQs
Does Yoox Give Full Refunds?
Provided the product is eligible to be returned, Yoox will give a full refund. However, a flat-rate return fee of $6.95 plus sales tax on this fee, where applicable, will be deducted from your refund amount.
Can I Return Yoox Products After Use?
No, items that are determined to have been worn, washed, or used are ineligible for return. If you find that an item from Yoox has arrived damaged or defective in any way, be sure to contact Yoox within 60 days for a refund or exchange but keep the item in its original condition.
Does Yoox Accept Returns After 30 Days?
Yes, Yoox’s return policy is 60 days after receiving the product, so the company does accept returns after 30 days have passed.
Conclusion
Yoox is laid-back about returns and will issue a refund if you’re unsatisfied with their product for any reason. However, items that have been used, worn, or washed cannot be returned or exchanged, so be sure to request a refund as soon as possible to qualify for a refund if needed.
If you’re unsure about whether a product you’ve purchased from Yoox will qualify for a refund or can be exchanged, contact Yoox’s customer service. You may find that you’re eligible for a refund after all.
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