Wayfair Return Policy [2020] | Must Read BEFORE you Return!

return Wayfair products

Looking to return your Wayfair product? What is Wayfair furniture return policy? What is the Wayfair mattress return policy? What is the Wayfair furniture exchange policy? All these questions pop up in our minds as and when we get stuck with an unwanted product. Wayfair has a simple and straight forward return policy. If you are not happy with the product(s), you can easily return it within the 30 days of the delivery and get a refund in your bank or as store credits. According to the Wayfair return policy, you need to ship the product in its original condition and packaging to your nearby Wayfair warehouse. Return shipping costs would be borne by you.

COVID-19 Update on Wayfair’s Return Policy

“We are committed to the safety of our customers and employees as we navigate COVID-19. Therefore, we are temporarily pausing return pickups of large items in select areas. If you have any questions on whether your area has limited returns, please contact our Customer Service team.” — An Excerpt from their official website

Victory, L. (2020, May 13). Retail Store Return Policies During Coronavirus Can Cause Confusion, Frustration For Customers. Retrieved from https://chicago.cbslocal.com/2020/05/13/retail-store-return-policies-during-coronavirus-can-cause-confusion-frustration-for-customers

Wayfair Return Policy Guide

The period for return – 30 days

You can place a return for almost all of their products except:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates (eg: 10 for $50), though you can return the entire bundle
  • Items that you have already assembled
  • Items marked – “Non-Returnable

If any of the products mentioned above are found to be damaged or defective, these exceptions would not apply. Then you call their customer service number (844) 958-1072 to resolve your issue.

Easy Return Online => Step-by-step guide

step 1 in returning wayfair products

Step-1: To choose the item for return, go to My Orders  section and place a return order to start the process.

step 2 in returning wayfair products

Step-2: Take a print out of your return label that you get after placing a return request. This printout of the return label should be attached to your product packaging box.

step 3 in returning wayfair products

Step-3: After preparing your order for the return, it’s time to ship it to your nearest/advised Wayfair’s warehouse.

Wayfair Returns and Exchange

Return Shipping

The customer has to borne the costs of shipping (vary depending on the location of the return) the returns which, will be deducted from the refund amount.

For UPS or FedEx delivery: You need to drop the package to a nearby drop-off location. Shipping label should be attached to the package.

For delivery via special carrier: Follow the same steps above. The delivery agent will coordinate with you to pick up the item according to your convenience.

Cancelling Returns

You can also cancel your return request from My Orders.

Exchanges

In case you are not happy with the color, size, or product altogether, you can easily place an order for an exchange.

  • Before returning the product: You can order exchange for the item before even placing the return request. Your account will be credited as soon as they receive the item.
  • After the return: Same steps need to be followed as in a regular return.

Note: Return shipping costs will automatically be deducted from the refund amount.

Wayfair Refund Policy

Wayfair offers two channels to receive your refunds. You can either receive a refund as a store credit or in your original payment source

The final refund amount will be calculated after deducting any associated return shipping costs

What are your refund options?

You can get your refund amount credited to you either as Store Credit or to your original payment method.

Note: Shipping charges should be borne by the customer.

When will you receive your refund?

As soon as you generate the item(s) return request for store credit and gift card refunds, the refund amount will be credited into your account within 1 business day.

As soon as you generate the item(s) return request for credit card refund, Wayfair will issue a refund after receiving the ‘item returned’ notification. Most banks take 3-5 business days to process your refund.

Note: For all other refund methods, Wayfair takes up to 2 weeks to issue the refund.

You can also check the status of your refund on My Orders page.

Can you change your refund method?

Yes, you can easily change your refund method through “Change My Refund Method” tool on the My Orders page only before returning the item(s).

Modified Return Policy

This is for some special-occasion purchases:

Wayfair Mattresses (once per order only)

mattress

You get a 100-night free trial for every mattress you purchase. If you’re not satisfied by the product in these 100-nights, you can either exchange it with the new one or return it for free.

Wayfair Large Appliances

wayfair appliances

If you have not installed the product, you can return it within 30-days of delivery. Make sure to double-check the following as soon as you receive the product:

  • Damaged box.
  • Match the product name and model number with your order details.
  • Carefully examine the product by opening the package.

If any of the above three discrepancies are found, don’t accept the delivery and contact Wayfair for the replacement.

Note: Already installed appliances cannot be returned.

Wayfair Wedding Registry

Wedding Registry items can be returned at no cost only in exchange for store credit – within 90-days post-event. To place a return request, contact a Registry Specialist with order number/product name (find it here ) with a reason for the return.

Note: Only guest purchases are eligible for this policy.

Damaged or Defective Items – Wayfair

Defective wayfair

Wayfair will waive the shipping costs for all the damaged or defective items. You can choose from the three options below:

  • Replacement of parts
  • A replacement item
  • A refund

Follow the below steps to place a request:

Step-1: Go to My Orders 

Step-2: Click on “Return Item” or “Replace Item or Parts

Step-3: Select “Damaged or defective

Step-4: Choose your resolution

Note: You need to complete this process within the 30-days of the delivery date

Extended Holiday Return Policy

If you purchased an item between November 1 and December 31, the extended deadline to return them is January 31.

Some Common Questions

What is Wayfair Customer Service Number?
You can call them at 877-929-3247, they operate 24 hours, 7 days. The best time to call would be 8:15 am.

Does Wayfair offer free returns?
No, they doesn’t offer free returns on normal returns except for damaged items. They’ll refund your shipping charges if you received the damaged item.

Can you return Wayfair open box items?
Nah! they won’t let you return open box items unless and until you got the damaged one.

Can you return Wayfair items to Walmart?
No, items you purchased from Wayfair whether online or from stores must be returned to the Wayfair shipping address.

Conclusion

I believe you found the information you were looking for. We encourage you to rate Wayfair return policy based on your experiences with Wayfair. Don’t forget to check out our Home Depot, Target, and Walgreens Return Policy.

Ask your questions about Wayfair Return Policy in the comment section below, we are here to answer them for you 🙂

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Nancy

The “free” return shipping is FALSE and misleading. A refund
is REDUCED by “free” return shipping amount-even though it was WAYFAIR’S incorrect item sent! Decietful “policy”, terrible customer service- the customer pays for Wayfair’s mistake. This deceitful practice will be sure to be shared with my friends. I am putting a review online and BBB to warn others about Wayfair’s deceitful “free” returns where the customer pays for their mistake.

Patty Rock

I appreciate that you are replacing the coffee table top but I was wondering if it could be shipped earlier that July 31.

Ashutosh

Hi Patty,

Currently Wayfairs has stopped its returns in specific areas due to the ongoing pandemic and would not be able to accept returns till further notice. Click here and contact Wayfairs to find out if your area falls in this category. If not, you can ship your product and wait for the confirmation on your email.

kaye

kaye i can’t access the return by email

Sue

I find it so difficult to fine “Return Item” That notation is only on one of my items. And it’s not on the item I want to send back. You make it hard to return a item, not easy.

Floyd Courtade

Order Barbra Cobblestones Walkway Stone Path. Price for items was $144.08. The item I received was (SAMPLES) of Barbra Cobblestones Walkway Stone Path. Item s in original container was shipped via FedEx on 22 August and received by your company yesterday 4 September 2020. I would be pleased if you would send the aforementioned items and not Samples. I do not know if this fits into the three categories outline. I have put off my project for a long time and would be thankful for correcting the mistake and that the Walkway Items be sent soon a possible. Thank you.

Floyd j Courtade

May I receive information when Barbra Cobblestone Walkway Stone Path be sent?
I really like to complete my project. Thank you for that.

Jennifer Joel

Got refund on bar stools-they are boxed up and ready to go but it has been about three months we have been holding them to be picked up-how long should we wait before we can just donate to a needy family?

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