Wayfair has a simple and straight forward return policy. If you are not happy with the product(s), you can easily return it within the 30 days of the delivery and get a refund in your bank or as store credits. According to the Wayfair return policy, you need to ship the product in its original condition and packaging to your nearby Wayfair warehouse. Return shipping costs would be borne by you.
COVID-19 Update on Wayfair’s Return Policy
“We are committed to the safety of our customers and employees as we navigate COVID-19. Therefore, we are temporarily pausing return pickups of large items in select areas. If you have any questions on whether your area has limited returns, please contact our Customer Service team.” — An Excerpt from their official websiteVictory, L. (2020, May 13). Retail Store Return Policies During Coronavirus Can Cause Confusion, Frustration For Customers. Retrieved from https://chicago.cbslocal.com/2020/05/13/retail-store-return-policies-during-coronavirus-can-cause-confusion-frustration-for-customers
Wayfair Return Policy Guide
The period for return – 30 days
You can place a return for almost all of their products except:
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates (eg: 10 for $50), though you can return the entire bundle
- Items that you have already assembled
- Items marked – “Non-Returnable”
If any of the products mentioned above are found to be damaged or defective, these exceptions would not apply. Then you call their customer service number (844) 958-1072 to resolve your issue.
Easy Return Online => Step-by-step guide
Step-1: To choose the item for return, go to My Orders section and place a return order to start the process.
Step-2: Take a print out of your return label that you get after placing a return request. This printout of the return label should be attached to your product packaging box.
Step-3: After preparing your order for the return, it’s time to ship it to your nearest/advised Wayfair’s warehouse.
Wayfair Returns and Exchange
The customer has to borne the costs of shipping (vary depending on the location of the return) the returns which, will be deducted from the refund amount.
For UPS or FedEx delivery: You need to drop the package to a nearby drop-off location. Shipping label should be attached to the package.
For delivery via special carrier: Follow the same steps above. The delivery agent will coordinate with you to pick up the item according to your convenience.
You can also cancel your return request from My Orders.
In case you are not happy with the color, size, or product altogether, you can easily place an order for an exchange.
- Before returning the product: You can order exchange for the item before even placing the return request. Your account will be credited as soon as they receive the item.
- After the return: Same steps need to be followed as in a regular return.
Note: Return shipping costs will automatically be deducted from the refund amount.
Wayfair Refund Policy
Wayfair offers two channels to receive your refunds. You can either receive a refund as a store credit or in your original payment source.
The final refund amount will be calculated after deducting any associated return shipping costs
What are your refund options?
You can get your refund amount credited to you either as Store Credit or to your original payment method.
Note: Shipping charges should be borne by the customer.
When will you receive your refund?
As soon as you generate the item(s) return request for store credit and gift card refunds, the refund amount will be credited into your account within 1 business day.
As soon as you generate the item(s) return request for credit card refund, Wayfair will issue a refund after receiving the ‘item returned’ notification. Most banks take 3-5 business days to process your refund.
Note: For all other refund methods, Wayfair takes up to 2 weeks to issue the refund.
You can also check the status of your refund on My Orders page.
Can you change your refund method?
Yes, you can easily change your refund method through “Change My Refund Method” tool on the My Orders page only before returning the item(s).
Modified Return Policy
This is for some special-occasion purchases:
Wayfair Mattresses (once per order only)
You get a 100-night free trial for every mattress you purchase. If you’re not satisfied by the product in these 100-nights, you can either exchange it with the new one or return it for free.
Wayfair Large Appliances
If you have not installed the product, you can return it within 30-days of delivery. Make sure to double-check the following as soon as you receive the product:
- Damaged box.
- Match the product name and model number with your order details.
- Carefully examine the product by opening the package.
If any of the above three discrepancies are found, don’t accept the delivery and contact Wayfair for the replacement.
Note: Already installed appliances cannot be returned.
Wayfair Wedding Registry
Wedding Registry items can be returned at no cost only in exchange for store credit – within 90-days post-event. To place a return request, contact a Registry Specialist with order number/product name (find it here ) with a reason for the return.
Note: Only guest purchases are eligible for this policy.
Damaged or Defective Items – Wayfair
Wayfair will waive the shipping costs for all the damaged or defective items. You can choose from the three options below:
- Replacement of parts
- A replacement item
- A refund
Follow the below steps to place a request:
Step-1: Go to My Orders
Step-2: Click on “Return Item” or “Replace Item or Parts”
Step-3: Select “Damaged or defective”
Step-4: Choose your resolution
Note: You need to complete this process within the 30-days of the delivery date
Extended Holiday Return Policy
If you purchased an item between November 1 and December 31, the extended deadline to return them is January 31.
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