Changes in Walmart Return Policy amid COVID-19!

Walmart Super Market

Purchasing from Walmart has become a daily thing these days. We shop many products in a month, but all of them don’t fit as per our needs, so we end up returning them. Sometimes it becomes very difficult to find all the information required to return a product. 

This is when the Walmart Return Policy comes into the picture and to simplify things further, we have compiled the full Walmart Return Policy on a single page with easily understandable language. This guide is the last read if you want to return your Walmart product.

How do returns work at Walmart?

The period for return – 90 days

Walmart allows you to return most of the items purchased at Walmart.com within 90 days.

You can return them either to a store or by mail. You are advised to keep your packaging for at least 90 days after the purchase. In case you want to know – How to cancel Walmart order (opens in a new tab)?

Coronavirus (COVID-19) Update on Walmart’s Return Policy

Walmart has suspended returns on food, paper goods, home cleaning supplies, laundry soap, pharmacy, health and beauty items, and apparel until further notice.

Walmart indicates the suspension on returns for these categories is temporary and that when the policy changes, the return period will be extended for six weeks. Walmart’s Response to COVID-19

How to Return your product?

Walmart gives you two options to return your product back to the company to get an exchange or a refund. You can return it either in-store or by mail.

The standard return window is of 90 days but there are exceptions for some products which are explained below.

Return to a Local Store

Walmart in-store return

Step-1: Go to Your Account > Purchase history and then select the item that you wish to return.

Step-2: Choose the reason to return the product. (In case of replacement – you need to buy a replacement after returning the product in-store)

Step-3: Select Return to Store and click on finish.

Step-4: Print the Store Returns Receipt by clicking on “Print Barcode”

Note: You can also return your product using Mobile Express Returns (Learn more

Return by Mail

Step-1: Go to Your Account > Purchase history and then select the item that you wish to return.

Step-2: Choose the reason to return the product. (In case of replacement – you need to buy a replacement after returning the product in-store)

Step-3: Select return method:  Return by Mail then select Continue to print the shipping label.

Step-4: Pack your product along with the packaging slip and paste the shipping label on the package.

Step-5: Take the shipment to the carrier listed on your return label.

Note: This process of returning your product by mail usually takes 2-3 weeks.

Refunds

Walmart Refund Policy

Walmart has a pretty simple and straight forward refund policy just like Amazon’s.

Note: Walmart doesn’t accept Google Pay or Samsung Pay.

It usually takes 5 business days for the refund amount to reflect in your account. Refunds are issued to the original method of payment.

  • If you paid through Credit card, ATM, debit, check card, Gift Card, eGift Card or PayPal – Refunds will be issued to your original payment source (within 5 business days)
  • If you paid in cash to buy an item in-store – you can receive your refund either on the customer service counter or get it as a check through the mail.

Note: To see Pending Charges to Your Card – Click here.

Return Policy by Departments

Have you ever tried to dumpster dive at Walmart? Many people do it, some for fun others for need, though nobody is going to tell you that it’s illegal but still people do it.

Anyways let’s explore their return policy for different products.

Walmart products
CategoryItemsReturn WindowProduct conditionExceptions if any
Books, Movies, Music, and Video GamesBooks, CDs, DVDs, Blu-ray discs, audiotapes, videotapes, video games and software90 daysBooks – unused & unmarked Video game software – only if defective Video on demand – non-returnable 
Clothing, Shoes, and AccessoriesAll 90 days Unused, original packing with tags attached – 
Toys All90 daysUnused with original packaging Hoverboards and Electric Scooters – only 30 days return window
Home and GardenLawn mowers, line trimmers, hedge trimmers, chainsaws, compressors, Airbeds/Air Mattresses, Oversized Furniture and Outdoor Play90 daysUnopened with original packaging Note: you may be charged for return shipping if you return an item by fright.All gas-powered items are non-returnable – Mini Bikes, Go Karts, Dirt Bikes, UTVs and ATVs.
Air conditioners, dehumidifiers, and evaporative coolers30 days
Plants (all live goods)365 days
Walmart products 1
CategoryItemsReturn durationProduct conditionExceptions if any
Electronics3D printers, Computers, Laptops and computer hardware/software, cameras, drones, Printers, Smartwatches and activity trackers, Tablets, TVs, etc.30 daysNew and unusedPre- and Post-paid cell phones must be returned within 14 daysNon-Returnable – Video Game download cards, eDelivery software, Personal Intimate Massagers
Watches & JewelryAll except Smart watches and activity trackers90 daysNew and unused with a receiptIf it is priced at < $299.99 – return it by mail or in-store If it is priced at > $300 – must be returned by mail
Installation Services90 days
Prescription Glasses60 daysNo replacements are offered – only refunds
Walmart products 2
CategoryItemsReturn durationProduct conditionExceptions if any
FoodAll non-perishable items (that are not expected to spoil under normal storage conditions for a reasonably long time.)90 daysNew and unusedFresh Guarantee – get 100% refund by showing your purchase receipt without returning (Meat, Bakery etc)Perishable items cannot be returned (if you receive a damaged or defective item, please contact customer care
Health & BeautyAll90 daysNew and unusedORM-D (Other Regulated Materials-Domestic) stickers are to be returned with the original package
Sports & FitnessAll90 daysNew and unusedAutographed sports memorabilia must be returned with the included Certificate of Authenticity.
PharmacyAllCannot be returnedMail facility number – 1-800-273-3455
Walmart products 3
CategoryItemsReturn durationProduct conditionExceptions if any
Gift CardsAllCannot be returnedThey are refundable in some states such as California, Colorado, Texas etc.
PhotoAll90 daysVisit Photo Returns and Refunds for more infoTo return photos contact customer care
Window BlindsAll90 daysNew and unusedFactory errors will be fixed at no charge.
FirearmsAll Firearms, Ammunition, and Pepper Spray, Air Guns/BB GunsCannot be returned
Funeral Products 90 daysOnly returnable if received damaged or defective
TiresAll90 daysNew and unused/unmounted

Walmart Protection Plan

Walmart protection plan

You can easily manage/transfer your protection plans anytime, anywhere online here.

You need to have your receipt ready to file a claim. (You have an option to let Walmart save your receipt for you by following the instructions given on this page).

If you want to cancel your protection plan, you can do it here.

Holiday Extended Return Policy (2019-20)

If you have purchased an item/gift between 24th October 2019 and 25th December 2019, then you will be entitled to get an extended return time-frame as below:

Return WindowNew Return by Date
14 Days1st Jan 2020
30 Days25th Jan 2020
90 DaysNo change

Walmart Tracking

You need to enter your email address and the last 6 digits of the order number. You can easily track your order here.

Questions on mind?

FAQs about Walmart Return Policy

What is the Walmart Customer Service Number?
You can contact Walmart on 1(800) 966-6546.

How can I get a receipt from Walmart?
If you have paid with either a debit card or a credit card, you can get your receipt by calling Walmart on their Electronics Payment Hotline => 479-277-2643

How to File a Walmart Protection Plan Claim?
You can file the claim here.

How to find the nearest Walmart Store?
You can find a Walmart store near you here.
Note: Walmart’s return hours are usually from 8:00 Am to 10:00 Pm Seven days a week.

Can I transfer money from Walmart to Walmart?
You can find all the information regarding the money transfer here

Conclusion

Do you know that Walmart is one of the largest retail corporations on the entire planet? It has approx. 12,000 stores in 28 countries. Hope you liked the article, don’t forget to check out our guide to Wayfair, JCPenney, Lowe’sAmazon Return Policy or CVS Return Policy also.

We encourage you to rate Walmart return policy based on your experiences with Walmart.

You should share your return experience in the comment section below – Let’s build the community to help everyone like you.

If you have any questions related to Walmart Return Policy, please feel free to ask below – we would love to answer 🙂

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Grayson Kennedy

I understand their initial response to Covid-19 regarding returns but refusing to return any item at this time is unheard of. Develop a policy to get items returned despite COVID 19 and let’s move on.

Rebecca Sanford

Fred Meyer won’t either Face cream, nasal spray If it goes on your face you have to keep it for now
 

Teena Thull

Would love it if I could return clothing I bought for my husband. It has already gone through on my credit card, so I know it has been at least a month that I bought this stuff. Do you know when I can return??

Florence R Echevarria

Kohl’s is accepting returns. They keep it 48 hours before placing it back on the shelves. Why can’t Walmart follow Kohl’s policy.

Mark

Because they are idiots

Mark

Do we have to wait till they find a cure?They have no problem taking our money

Gloria

I wanted to return items I bought at the end of Feb (clothing) but they wouldn’t allow at this time. What about the 90 days return deadline if there is no date as to when you can return items. I also was missing my receipt

Ashutosh

Hi Gloria,

Walmart has currently suspended returns of clothing and related products. Though it is a temporary suspension but the deadline has not yet been decided. However, once they update their policy, you will have a six week window to return your products.

Debbie M

I purchased an item in-store so I can’t use the mail return option. I’m STILL waiting to be able to return my item and I purchased it in early April.

Ashutosh

Hi Debbie,

Since Walmart is not accepting any returns till the Covid-19 persists, you have to wait till further notice when their return policy would be updated.

Nancy ONeil

we bought 5 lb bag of potatoes and they were moldy. I understand not taking food back. But when you sell moldy food you should refund the cost.

Fran Sniffen

Purchased clothing for a St. Patrick’s party in early March. The party was canceled due to Covid 19. Since I’ve been limiting my store visits due to heart condition,I just tried to return today.I was told it was past 90 days so could not get refund or store credit. This policy is not on receipt and I feel under the current circumstances I should at the very least get a store credit.

Ashutosh

Hi Fran,

Though there is no tentative date when the normal return policy will be restored but you will get a six week window to return your items so you have to wait till then.

Jerry Puyear

My beef is there is not a warning notice in the areas or at the checkout regarding the no return policy-checkers don’t say anything so when we purchased clothes, had we known, would not have bought it since we were not sure it would fit our daughter. The place it is posted–at the return desk–well, a little late to tell folks.

Mark

Im beginning to think they are running a scam

Mark

I’m beginning to think walmart is running a scam on returns.It’s ridiculous to still have to wait.Do we have to wait till they find a cure?

Scott Novak

I was trying to return two t-shirts today, they wouldnt let me return them cause of this pandemic, i never wore them either

Ashutosh

Hi Scott,

The return of clothing and apparels have been suspended till further updates. Once the normal return policy is restored, you will get a six week return window to return your products.

Marilyn Brown

Since I could not try on the dress I bought, I had to buy it to try it on. It did not fit and had a production flaw that I did not see in the store. I should be able to return it despite the covid. It had probably all ready been touched by a lot of people.

Ashutosh

Hi Marilyn,

The return of clothing and apparels have been suspended till further updates. Once the normal return policy is restored, you will get a six week return window to return your products. Till then we would advise you to sanitize the order and keep it separately.

Paulette Douglass

I have things such as pants, shoes and ted hose that are not returnable due to covid-19 that I have had since it started and would like my money refunded for those items. Your policy as it stands is only good up to 90 days and that doesn’t seem right. Some items I have had too long to be within the 90 day limit. All the other stores are taking these things back already. When are you going to get with the program and take these things back. Lots of people that I have talked to are wondering also.

Ashutosh

Hi Paulette,

The return of clothing and apparels have been suspended till further updates. Once the normal return policy is restored, you will get a six week return window to return your products.

Last edited 4 days ago by Ashutosh
Roberta Corner

I think Walmart can do much better than this new return policy. As others have pointed out that other retailers are making it happen. Also, what really bothers me is that Walmart is not making the consumer aware of the New policy before they purchase the items. And my guess is that Walmart will not bother to make the customers awaiting returns hoping they will miss the deadline to return their items!!! Walmart I think you can do better than that! Please don’t make your customers loss your gain!

Ashutosh

Hi Roberta,

The return of some products has been suspended till further updates. Once the normal return policy is restored, you will get a six week return window to return your products. Walmart is devoted to the safety of its customers and would assure you of every step that is needed to be taken to safeguard the customers’ grievances and would address them once the pandemic is over and the situation gets better.

Dave Dumele

I purchased a Panasonic NIWL600 cordless iron for my wife, and it is not what she expected. It has been opened. Can I return it to WalMart in Niagara Falls, Ontario. If not what is the return policy and time for this item after Covid-19 is lifted?

Ashutosh

Hi Dave,

Sorry, you can’t return it right now due to the suspension of Walmart’s return policy. Once the normal return policy is restored, you will get a six week return window to return your products.

Louise Novak

I am not understanding your return policy on things during Covid-19. Any item purchased has been handled several times b/4 it reached the store. It was touched by the supplier,by the truck driver and employees and who knows else. Now you are holding my money because I cannot return the items. I am a senior and need every penny I have.

Ashutosh

Hi Louise,

We understand your difficulty. The return of several items has been suspended till further updates. Once the normal return policy is restored, you will get a six week return window to return your products. If you follow the guidelines, you will receive the full refund of your order subject to the fulfillment of their terms and conditions.

chris

Boycott Walmart. Lets shop Amazon instead

Anita Werneth

How to return recall items

Walmart customer

The stores should allow returns at any store and if the store is in a questionable area they could quarantine the items for several days. Not only is their policy questionable for customers forgetting they have the item in their trunk etc as well as having to constantly determine if their store will now allow returns….. but it will cause customers to drive to areas where they can return the item. Finally, as I have found there is a stock shortage of items and I’m tired of checking and have stopped thus limiting a sale. The season will be over… Read more »

Sandra

Bought the wrong size shorts for my husband and tried to return them the very next day on our way for vacation and they refused to exchange to another size, so he went without. He did not even try them on. He needs shorts and has lost a lot of weight due to surgery and I did not know what size to buy and was not allowed to try on. There were no signs anywhere about this and the cashier never spoke to me, just rang up my order. My husband was with me at the time also. Do you… Read more »

Ashutosh

Hi Sandra,

The return of clothing and apparels have been suspended till further updates. Once the normal return policy is restored, you will get a six week return window to return your products.

Dave Dennis

How can I return some pants I bought

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