Walgreens Return Policy 2023 – Here’s What You Need To Know

Walgreens is the 2nd-largest pharmacy store in the United States of America. It has 9000+ stores in all 50 states. It has a huge range of products backed by a good return policy to ensure 100% customer satisfaction. 

This guide to Walgreens Return Policy will provide you with all the information that you need to return your product. We have tried to collect all bits and pieces of the information to give you a holistic overview of the policy on a single page.


Walgreens Return Policy Process Simplified

Walgreens has a clear return policy that customers can use, if you are not satisfied with the product, you can return it within the first 30-days of your purchase. The product you wish to return should be unused and in its original condition.

We’ll try to shed some light on the topics like Walgreens makeup return policy, Walgreens return policy without a receipt, Walgreens return policy on opened items, Walgreens gift card return policy, etc. Walgreens accepts returns for most of their products.

Return Period30 Days
Return MethodOnline or in-store
Exchange Period30 Days
Exchange MethodOnline or in-store
Refund Period30 Days
Refund MethodOriginal Method of Payment

How do you Return Walgreens product?

  • Walgreens Return Policy gives you 2 ways to return your product. You can either return it by visiting your nearest store or you can ship it to their return center.

Return to their Local Store

  • If you have the original purchase receipt with you, then you can return the product by visiting a local store. You will be issued a refund or an exchange immediately. In case of a purchase through credit card, you will get an immediate credit to your credit card and if you paid via PayPal or check, you will get your refund amount in cash.
  • If you don’t have an original receipt, products can be returned at the lowest advertised price. You’ll get your refunds in the form of store credit to your W card only.

Note: Don’t forget to take valid photo identification with you as it can be asked for any return.

Ship them your return

If you purchased an item from Walgreens.com online, you can return it via Mail also. Follow the simple step-by-step guide below:

Step 1: Go to www.walgreens.com/returnlabel and enter your order number along with your 5-digit Zipcode (where your order was shipped) and click on next.

walgreens return label

Step 2: Enter your address along with a reason for the return.

Step 3: After completing the form, click “Submit” and print your Prepaid Return Label.

Step 4: Pack your product and attach return label on the package.

Step 5: Take the shipment to your closest Postal facility or dropbox.

Note: Walgreens usually takes 30 days to process your return and issue refunds.

Walgreens Return Policy Without Receipt

As of 2022, Walgreens accepts merchandise returns without a receipt within 30 days of purchase. Customers will receive the lowest stated price of the item in the form of Walgreens store credits if a receipt is not provided. To claim a refund, you must provide a valid photo ID.

Walgreens refund policy

On average, Walgreens takes 30 days to process your return and issue refunds. The refund amount will be credited to the original source of payment.

Inclusions and Exclusions of items under Walgreens Return Policy

Some common questions that people ask are covered in this section – Walgreens cosmetic return policy, Walgreens return policy debit card, Walgreens prescription return policy, Walgreens electronics return policy, Walgreens pharmacy return policy, etc.

ProductReturn WindowExceptions if any
Pharmacy/ prescriptionsCannot ReturnIn case of an error in filing the prescription, call – 1-877-250-5823 (toll-free)
Contact Lenses30 days (only if you received the wrong lenses/damaged or defective/incorrect prescription)You can mail your product by generating a USPS return label here 
Contact lens solutions, accessories, etc.30 daysIf you don’t have a receipt, you only get 14 days to return or exchange your items.
Electronics and CosmeticsThe store manager is the prime authority in taking decisions on your return.Normally, they process refunds as a W Gift Card. Call 1-877-250-5823 (toll-free) for further details
Birchbox BYOB (Build Your Own Box), sexual wellness or seasonal productsCannot ReturnCall Customer Care at 1-800-378-4786 for assistance
Walgreens Photo30 daysYou cannot return your mail order to a local store. For all other information, call 866-264-2910 (toll-free)
Rest30 daysThe product should be unused and in original condition with the original purchase receipt

Can You Return Gifts To Walgreens Without A Receipt?

Yes, if you received an item as a gift that did not come with a receipt and wish to return it, you can do so at any Walgreens location.

If your order was purchased less than 30 days ago, it will be returned and you will receive Walgreens store credit or gift cards as a refund.


What is the Walgreens Customer Service Number?

You can contact Walgreens at 1-877-250-5823.

How can I find my nearest Walgreens store?

You can find a Walgreens store near you here.

How can I return a Shipping-Restricted item purchased from Walgreens.com?

It can be returned via a special process. You need to call customer care at 1-877-250-5823 (toll-free) for further assistance

How to find a Western Union near me?

You can find a Walgreens store near you here.

How can I check my Walgreens Prescription Status?

You can get all the information regarding your Walgreens Prescription Status by calling Walgreens Customer Service at 1-877-250-5823. To do a live chat click here.


Fun Fact: Do you know that 6 million customers visit Walgreens every day? Now you know how to use their return policy effectively.

I’m sure you would be interested in checking out our guides on Walmart and CVS Return Policy.

If this article didn’t answer your queries about Walgreens Return Policy, ask your doubts in the comment section below, we’ll try our best to solve them.

8 thoughts on “Walgreens Return Policy 2023 – Here’s What You Need To Know”

  1. I bought a electric beard trimmer. I never had any occasion to try to recharge it because I never used it much. I tried charging it today and the light indicated it wasn’t charging. I’ve had it beyond the indicated 30 day return policy. May I exchange it rather then get a refund at my local Walgreens?

    1. some managers won’t do the return if you don’t have a receipt it depends on the price of the merchandise and what neighborhood you return it in without a receipt t hey won’t especially if the have a theft problem in their store the manager will just refuse the return all together.????

  2. Judith C. Morris

    Through my employee benefits program I learned was eligible to receive free COVID-19 home-test kits at my local Walgreen’s. I went to the drive-thru window to procure a few and was told they were not free, even though I showed my required identification, but that I would be able to file a claim. I thought “well, OK” and bought 4 test kits at $29.99 each. I went home to start the claim paperwork and noticed that to get them free I should have gone to the indoor pharmacy counter, not the drive-thru (a fine print detail I hadn’t seen). So I immediately went back (within an hour) to the store, inside to the pharmacy counter, with the receipt and kits still in the original bag, unopened, to get a refund, and showed them the information I’d just read. They refused the refund on the grounds that the test kits had already left the store. My benefit plan said they could reimburse me $12 per test kit since I didn’t buy them at the store counter. I have filed a claim twice and twice been denied on the ground that there is no National Drug Code number for the test kits — totally ignoring the fact that this was not a prescription drug, had no NDC, and did not require a prescription. I’ve now spent almost 3 months trying to get this sorted, without success. The BASIC FACT is that Walgreen’s should have simply refunded my money on the day of the purchase because of the unusual circumstances, AND that it was not a prescription drug. Now I’m well past the 30-day return date and angry as a wet hen. Will make one last attempt by talking with the store manager (if I am allowed). Any better suggestions?

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