Returns & Refunds at Walgreens Pharmacy in 2020

walgreens return

Walgreens is the 2nd-largest pharmacy store in the United States of America. It has 9000+ stores in all 50 states. It has a huge range of products backed by a good return policy to ensure 100% customer satisfaction. 

This guide to Walgreens Return Policy will provide you with all the information that you need to return your product. We have tried to collect all bits and pieces of the information to give you a holistic overview of the policy on a single page.

Walgreens Return Process Simplified

The period for return – 30 days

If you are not satisfied with the product, you can return it within the first 30-days of your purchase. Walgreens accepts returns for most of their products. The product you wish to return should be unused and in its original condition.

How do you Return Walgreens product?

How to return Walgreens
  • Walgreens Return Policy gives you 2 ways to return your product. You can either return it by visiting your nearest store or you can ship it to their return center.

Return to their Local Store

wallgreen local store
  • If you have the original purchase receipt with you, then you can return the product by visiting a local store. You will be issued a refund or an exchange immediately. In case of a purchase through credit card, you will get an immediate credit to your credit card and if you paid via PayPal or check, you will get your refund amount in cash.
  • If you don’t have an original receipt, products can be returned at the lowest advertised price. You’ll get your refunds in the form of store credit to your W card only.

Note: Don’t forget to take valid photo identification with you as it can be asked for any return.

Ship them your return

return by mail

If you purchased an item from online, you can return it via Mail also. Follow the simple step-by-step guide below:

Step-1: Go to and enter your order number along with your 5-digit Zipcode (where your order was shipped) and click on next.

walgreens return label

Step-2: Enter your address along with a reason for the return.

Step-3: After completing the form, click “Submit” and print your Prepaid Return Label.

Step-4: Pack your product and attach return label on the package.

Step-5: Take the shipment to your closest Postal facility or dropbox.

Note: Walgreens usually takes 30 days to process your return and issue refunds.

Walgreens refund policy

On average, Walgreens takes 30 days to process your return and issue refunds. The refund amount will be credited to the original source of payment.

Inclusions and Exclusions of items under Walgreens Return Policy

walgreens product
ProductReturn WindowExceptions if any
Pharmacy/ prescriptionsCannot ReturnIn case of an error in filing the prescription, call – 1-877-250-5823 (toll-free)
Contact Lenses30 days (only if you received the wrong lenses/damaged or defective/incorrect prescription)You can mail your product by generating a USPS return label here 
Contact lens solutions, accessories, etc.30 daysIf you don’t have a receipt, you only get 14 days to return or exchange your items.
Electronics and CosmeticsThe store manager is the prime authority in taking decisions on your return.Normally, they process refunds as a W Gift Card. Call 1-877-250-5823 (toll-free) for further details
Birchbox BYOB (Build Your Own Box), sexual wellness or seasonal productsCannot ReturnCall Customer Care at 1-800-378-4786 for assistance
Walgreens Photo30 daysYou cannot return your mail order to a local store. For all other information, call 866-264-2910 (toll-free)
Rest30 daysThe product should be unused and in original condition with the original purchase receipt

Walgreens’ response to the COVID-19 crisis

Frequently Asked Questions

FAQs about walgreens return policy

What is the Walgreens Customer Service Number?
You can contact Walgreens at 1-877-250-5823.

How can I find my nearest Walgreens store?
You can find a Walgreens store near you here.

How can I return a Shipping-Restricted item purchased from
It can be returned via a special process. You need to call customer care at 1-877-250-5823 (toll-free) for further assistance

How to find a Western Union near me?
You can find a Walgreens store near you here.

How can I check my Walgreens Prescription Status?
You can get all the information regarding your Walgreens Prescription Status by calling Walgreens Customer Service at 1-877-250-5823. To do a live chat click here 

Our Final Words

Fun Fact: Do you know that 6 million customers visit Walgreens every day?

I’m sure you would be interested in checking out our guides on Walmart and CVS Return Policy.

If this article didn’t answer your queries about Walgreens Return Policy, ask your doubts in the comment section below, we’ll try our best to solve them.

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