Verizon, we all know is a big name in the telecommunications industry, it has its headquarters in New York. Verizon is widely popular for its best network, speed, and reliability.
The service and network of Verizon win the hearts of customers, so does its return policy. Verizon has a very simple return policy; we will discuss all aspects of Verizon return policy in this article.
The period for return – 14 days
Verizon operates a standard 14 days return policy. If you wish to get a full refund for your purchases, you need to return the items within 14 days.
If you have purchased any merchandise online, you can return it within 14 days via mail only and in-store purchases should be returned in-store only.
The Return Process
You can return Verizon merchandise via two methods – Return by mail and In-store return.Now, you must return your item within 14 days from your purchase or delivery, to get a full refund. Below are all the methods explained step-wise for you.
Visit a local store to return the product
Before beginning your return request, you need to make sure that you are packing the item in the original packaging. Make sure that everything is in like-new condition, and the original customer receipt must be accompanied with all returns
Step-1: Look for the nearest Verizon store, by visiting the Store Locator.
Step-2: Go and visit your nearest store.
Step-3: Do not forget to bring the invoice with the item you wish to return and with original tags.
Step-4: Go to customer care desk and customer care representative will help you in the processing of your return.
The return of your merchandise does not automatically lead to the termination of your service. Only your service request for cancellation will lead to the cancellation of your service.
Return the products through Post
You can only return, the items bought online by mail. To return your items by mail, you need to follow the steps given below:
Step-1: Firstly pack the merchandise to be returned in the original packing with items such as battery, charger, and instructions.
Step-2: If you have the prepaid return label, you just need to attach the return label to the outside of the shipping carton. Do not forget to keep with you a copy of the shipping label for your records which will be a proof of shipment.
Step-3: However, if you do not have the return label, you can print it here.
Step-4: You can also print return label by going to My Devices from the My Verizon menu, then click My Orders. From there, click Return products.
Step-5: Attach the return label to the product you wish to return.
Step-6: Do remember to write down the tracking number on the shipment so that you can track your shipment on the carrier’s website.
Refunds at Verizon
Verizon assesses your product return request by checking the quality of the product and as soon as the request is verified, you will get refund to the original mode of payment.
|Type of payment||Refund will process in:||Refund and Credit Policy|
|Credit card/Debit card used while purchasing||3 Weeks||Verizon will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card.|
|Cash or Check||7 weeks||Check|
Return Policy for different Verizon products
Verizon follows a very standard return policy, which allows you to return all of its products within 14 days. You’ll have to pay $35 as a stocking fee for any return or exchange you make.
However, this condition is not for their Prepaid Plan members.
|Products and purchases||Product Condition||Return Policy|
|Apple Products||Before returning the product to Verizon, disable Find My iPhone or Find My Device settingRemove your personal content and accounts from the device.Apple – Restore your iPhone, iPad, or iPod to factory settingsAndroid – Reset your Android device to factory settings||These items should be returned within 14 days.|
|Other Products||Product should be packed in original packing||These items should be returned within 14 days.|
|Gift Card||NA||Not eligible for return|
Verizon allows you to return your merchandise once. To apply for a return, you need to keep the product in the original packing and same carton box.
The product should be in original condition and should be exchanged within 14 days.
Return and Service Termination
Verizon allows you to terminate its service within 14 days of activation.
However, if you bought an item at a discounted price, you ought to return it within an assessment period, as they can attract early termination Fee of $175, or $350 for an expensive Device.
What is Verizon Customer Service Number?
You can call Customer Service number 855-983-1425 from Monday to Friday from 8 am to 6 pm.
What if I get a defected item?
Do not worry if you get a defected item, you will be given a full refund. You need to inform the company immediately about the defected item.
Can I return an item that I bought online to a store?
No! You need to return online bought items by mail only.
Can I return an Item without the receipt?
Merchandise should be accompanied with original receipt only.
Will shipping and delivery charges be refunded?
Shipping and delivery charges will not be refunded unless the product is the result of the company’s defect.
Conclusion to wind up
Do you know that Verizon lost 400,000 customers in the last 6 weeks of 2017 before it launched unlimited data plans for its customers?
Any doubts around Verizon return Policy? shoot them below and do share your return experience with us!