Return your Verizon purchases within 2 weeks – Verizon return Policy (2020)

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Verizon, we all know is a big name in the telecommunications industry, it has its headquarters in New York. Verizon is widely popular for its best network, speed, and reliability

The service and network of Verizon win the hearts of customers, so does its return policy. Verizon has a very simple return policy; we will discuss all aspects of Verizon return policy in this article.

Verizon Guide

How to return Verizon products

The period for return – 14 days

Verizon operates a standard 14 days return policy. If you wish to get a full refund for your purchases, you need to return the items within 14 days.

If you have purchased any merchandise online, you can return it within 14 days via mail only and in-store purchases should be returned in-store only.

The Return Process

You can return Verizon merchandise via two methods – Return by mail and In-store return.Now, you must return your item within 14 days from your purchase or delivery, to get a full refund. Below are all the methods explained step-wise for you.

Visit a local store to return the product

Before beginning your return request, you need to make sure that you are packing the item in the original packaging. Make sure that everything is in like-new condition, and the original customer receipt must be accompanied with all returns

Step-1: Look for the nearest Verizon store, by visiting the Store Locator.

Step-2: Go and visit your nearest store.

Step-3: Do not forget to bring the invoice with the item you wish to return and with original tags.

Step-4: Go to customer care desk and customer care representative will help you in the processing of your return.

The return of your merchandise does not automatically lead to the termination of your service. Only your service request for cancellation will lead to the cancellation of your service.

Return the products through Post

You can only return, the items bought online by mail. To return your items by mail, you need to follow the steps given below:

Step-1: Firstly pack the merchandise to be returned in the original packing with items such as battery, charger, and instructions.

Step-2: If you have the prepaid return label, you just need to attach the return label to the outside of the shipping carton. Do not forget to keep with you a copy of the shipping label for your records which will be a proof of shipment.

Step-3: However, if you do not have the return label, you can print it here.

Step-4: You can also print return label by going to My Devices from the My Verizon menu, then click My Orders. From there, click Return products.

Step-5: Attach the return label to the product you wish to return.

Step-6: Do remember to write down the tracking number on the shipment so that you can track your shipment on the carrier’s website.

Refunds at Verizon

Refund methods for Verizon

Verizon assesses your product return request by checking the quality of the product and as soon as the request is verified, you will get refund to the original mode of payment.

Type of paymentRefund will process in:Refund and Credit Policy
Credit card/Debit card used while purchasing3 WeeksVerizon will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card.
Cash or Check7 weeksCheck

Return Policy for different Verizon products

Verizon follows a very standard return policy, which allows you to return all of its products within 14 days. You’ll have to pay $35 as a stocking fee for any return or exchange you make.

However, this condition is not for their Prepaid Plan members.

Products and purchasesProduct ConditionReturn Policy
Apple ProductsBefore returning the product to Verizon, disable Find My iPhone or Find My Device settingRemove your personal content and accounts from the device.Apple – Restore your iPhone, iPad, or iPod to factory settingsAndroid – Reset your Android device to factory settingsThese items should be returned within 14 days.
Other ProductsProduct should be packed in original packingThese items should be returned within 14 days.
Gift CardNANot eligible for return

Exchange Policy

Verizon allows you to return your merchandise once. To apply for a return, you need to keep the product in the original packing and same carton box.

The product should be in original condition and should be exchanged within 14 days.

Return and Service Termination

Verizon allows you to terminate its service within 14 days of activation.

However, if you bought an item at a discounted price, you ought to return it within an assessment period, as they can attract early termination Fee of $175, or $350 for an expensive Device.

Some Questions?

Questions on Verizon return policy

What is Verizon Customer Service Number?
You can call Customer Service number 855-983-1425 from Monday to Friday from 8 am to 6 pm.

What if I get a defected item?
Do not worry if you get a defected item, you will be given a full refund. You need to inform the company immediately about the defected item.

Can I return an item that I bought online to a store?
No! You need to return online bought items by mail only.

Can I return an Item without the receipt?
Merchandise should be accompanied with original receipt only.

Will shipping and delivery charges be refunded?
Shipping and delivery charges will not be refunded unless the product is the result of the company’s defect.

Conclusion to wind up

Do you know that Verizon lost 400,000 customers in the last 6 weeks of 2017 before it launched unlimited data plans for its customers?

You might also be interested in checking out our guide to eBags, Eastbay, StockX, Saks, and Rooms To Go Return Policy.

Any doubts around Verizon return Policy? shoot them below and do share your return experience with us!

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