Easy Online & In-store Returns In 2023 – Vans Return Policy [Updated]

According to Vans return policy, you can return unused and unwashed products to the store within 90 days of purchase. Vans does not offer exchanges on its items presently. All refunds are transferred to the original mode of payment. All items bought from vans.com must be returned online.


It’s normal to be unhappy with your purchases sometimes. As long as that item can be returned or exchanged, you have nothing to worry about. This is where knowing the return policies of a store can come in handy. In this blog, I want to discuss Vans return policy for all skateboarding shoe lovers out there.

Vans has a very straightforward return policy. However, the only issue is that their official US website has no separate Return Policy page. All return related information are scattered in the form of FAQs. This can be quite confusing when you’re trying to understand how to return those wrong shoes you bought. Personally, I found the way the information is placed to be very non-user-friendly. So, I decided to bring together everything I found in one place to make the process simpler for you.

How to Initiate A Return for Vans Products?

Vans accepts both online and in-store return. I’ve provided a step-by-step guide for both the return processes below.

Vans Online Return Policy-Return Via Website

According to Vans return policy online, the store accepts returns only by USPS.

Step 1: Wrap up the item preferably in the original box. It’s okay if you do not have the original package. You can use any cardboard shipping box instead.

Step 2: Obtain a prepaid return shipping label from the Contact page. Return shipping labels are offered for in-stock orders only.

2.1 Fill up the form given on this page with the required information. 

2.2 Choose “Order Inquiry” in the “Category” field.

2.3 Choose “Return” in the “Subject” field.

2.4 Fill up the rest of the fields (Customer Name, Email Address, Phone, Order Number, and Message) with relevant answers. To find the order number, check your email for the shipping confirmation email from Vans or your order history at vans.com.

2.5 Click the “Submit” button to submit the form.

Step 3: Attach the shipping label to the return package. Ensure old shipping labels are intact.

Step 4: Send the package via USPS by dropping it off at the Post Office or a FedEx store. You can also opt for USPS pickup from your mailbox.

Vans In-store Return Policy

If you choose this option, you must return the product at a Vans Retail Store and not through other retail stores like Journeys or JCPenney.

Step 1: Find a Vans store near you using the Store Locator.

Step 2: Simply carry the following to the store to process the return:

2.1. Original purchase receipt or order number

2.2. The product to be returned. It must be in new and unwashed condition.

2.3. Original Vans box

2.4. Return Form

Vans Refund Policy

Getting back the refund is the most important part, isn’t it? Let’s find out what payment methods are accepted by Vans and how the refunds are processed.

All Vans stores in the US accept Amex, Visa, MasterCard, JCB, Klarna, Discover, Apple Pay, PayPal, and Vans Gift Cards. Any card that does not accept the verification process is not recognized by the store. Additionally, Vans does not accept cash, checks, or credit coupons.

Vans offers a full refund minus the original shipping cost for all products. At present, a refund may take up to 8 to 13 business days due to the COVID-19 situation.

If you have paid for a product using a gift card, the refund will be sent to the gift card. So, keep the gift card with you even if there is no balance in it.

Mode of PaymentRefund Processing TimeMode of Refund
Credit Cards8 to 13 business daysThe original form of payment
PayPal, Klarna, Apple Pay (if returned to a Vans retail store)Refund in the form of a merchandise credit or exchanged for any item with the same price
Vans Gift Cards8 to 13 business daysThe original form of payment

Return Policy for Vans Merchandise

Following rules and information must be kept in mind for any return.

1. Vans does not offer exchanges at present due to the high volume of sales and uncertain product availability at the warehouse. Therefore, you can only return a product you are unsatisfied with and reorder a new one.

2. You must initiate the return within 90 days of receipt.

3. All in-store returns must be done directly at a Vans Retail Store and no other retailers.

4. The products must be unworn, unwashed, and in original condition.

5. Any custom Vans product with embroidery or uploaded images are not accepted for return.

6. For custom Vans product return, contact customer service at (855) 909-8267.

Products and PurchasesProduct ConditionReturn Policy
All store purchasesProducts must be in unwashed and new condition with original tags and boxesCan be returned through vans.com or at any Vans retail store
Online purchasesProducts must be in original condition in a secured packagingCan be returned through vans.com or at any Vans retail store
Custom ProductsN/AContact customer service for further information
Custom Products with embroidery or uploaded imagesN/ACannot be returned


Q: What is the Customer Care number for Vans?
A: Following are the ways you can reach Vans Customer Service.

Phone: (855) 909-8267

Text: (714) 598-1819

Live Chat: Option available on the top right side of all pages of the website

Q: Does Vans offer an exchange of products?
A: No, Vans does not offer an exchange of any item.

Q: When can I expect the refund?
A: Currently Vans is taking up to 13 business days to complete a refund due to inconvenience from COVID-19.

Q: Is shipping cost refunded by Vans?
A: No, Vans does not refund the original shipping charges.

Q: What is the timeframe of returning a product?
A: According to Vans return policy days, you can return a product within 90 business days of receipt.

The Bottom Line

That was all about Vans return policy USA. It’s a fairly easy process with the only setback that Vans does not offer exchanges. So, make sure to choose your product carefully although you can return and reorder later.

If you still have questions, leave a comment below.

Find more return policies here – Lands end Return Policy and Tractor supply return policy.

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