Urban Outfitters is a lifestyle brand engaged in the sale of fashion apparel, footwear, beauty, and wellness products. The company is headquartered in Pennsylvania. How you ever encountered the need to return your product, but you didn’t know the return policy so couldn’t return the product. In search of Urban Outfitters return policy? You are in the right place. Stick with us till the end of this article, and you will get to know everything you need to process your order.
UO Returns guide
The period for return – 30 days
Urban Outfitters has a very simplified return policy, the company gives you 30 days from the date of invoice to safely return your product to Urban Outfitters. We have mentioned different return methods, exchange, refund, and product-wise return policy to make your life easy.
Methods of Return
Urban Outfitters gives you the liberty of both in-store and online returns. Below we have entailed both the methods for you.
Visit your nearest store
If you wish to return your items bought online or in an Urban Outfitters, you are entitled to a hassle-free return. Here are the easy to follow steps for you:
- Before going for an in-store return, read the instruction guide or just check the eligibility of your product (for instance, online orders in European geographies can’t be returned to stores).
- To proceed with the return, go to the store locator and check your nearby store.
- Accompany your product with a packing list or receipt.
- Your refund will be immediately processed to your original form of payment.
What if you don’t have a purchase slip?
Don’t worry. In this case, you can return your in-store bought product on the same day. You’ll get a full refund as per the current retail price.
Please note that orders placed on UrbanOutfitters.com can’t be returned at the company’s European stores.
Mail them your Merchandise
Are you the US or Canadian customer? Rejoice! UO provides free returns and exchanges for customers from the US and Canada. Follow the below steps to know more about the company’s online return procedure.
To return items by mail, you need to go through the following steps:
- Visit the Urban Outfitters website, go to the account section and sign in using your mail ID and password.
- Proceed to order history tab select the order you want to return or exchange and click View Details.
- Next, click the return or exchange tab to start your return.
- After creating a return or exchange, follow the UO guidelines to print your free pre-paid return shipping label.
- After printing the return label, you’ll receive an email with tracking information and a copy of your return label.
- Print the return label and attest to your bag with the reason for returning mentioned.
- Now you can schedule a pickup or drop off at any authorized facility for the carrier on your shipping label.
If a person doesn’t have a UO account, then his/her orders and orders received as gifts can be found by checking Order Status.
Sample of UO Return Label
More Return Options
You can also mail to UO by the carrier of your choice, the following address will suffice to your requirements:
UrbanOutfitters.com
Attn: Returns Department
766 Brackbill Rd.
Gap, PA 17527
US
Urban Outfitters Exchange Policy
Urban outfitters have flexible exchange policy. However, If you are exchanging your items, please send back any items you’re returning within 30 days to avoid the charges. UO will process your exchange order immediately so you can get your new items.
Refunds
If you’ve returned the product within the first 3 days of the purchase, you are entitled to get a full refund. However, if your return is made after 30 days of the order delivery date, it will be refunded via an emailed e-merchandise credit
| Type of payment | The Number of days you will get a refund in: | Refund and Credit Policy |
| Credit card/Debit card used while purchasing | 1–3 Days | UO will issue a refund in the form of the original payment; By the use of a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable |
| Gift | 1–3 Days | Original payment method |
| Cash or Check | 1–3 Days | You will be refunded via cash. |
Return your Gifts, Furniture, and customized Products
UO has a favorable return policy for its customers; it requires you to return the items before 30 days to get a full refund. However, if the buyer is not able to return the product in 30 days, the company will issue him/her a merchandise credit.
| Products and purchases | Product Condition | Return Policy |
| Gift | You need to provide the gift receipt. | 30 days easy return |
| Furniture | You need to pay the return shipping charge Furniture products can’t be returned in-store. You won’t be able to return Customized Furniture. | Full refund if you returned the item within the period of 30 days. However, returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit |
| Made to order | NA | Can’t be returned or exchanged |
If a buyer feels any defects in his/her product, he/she is eligible to return your Furniture within 1 year of purchase.
Damaged or Defective Products
Have you received a damaged or defective item, you can call the company at (800) 282-2200, and they will be happy to help you instantly.
Holiday Return Policy
If a person bought the items during the holidays (between Nov, 1st to Dec, 25th) then these items are eligible to be returned by February 28th.
Lost Packing List
If your packing list is lost, you’ll receive a new packing list when you create your return online. If you want to return to stores, click on order you are returning and print out the Order Summary page.
Questions on mind?
How do I contact UO Customer Service?
You can call them at (800) 282-2200.
Can I make a return to UO without a sale receipt?
Yes, you can return to UO without any slip.
Can I return the product bought from their store by mail?
No, you can’t. You can return it in their store only.
Winding up in the end
Do you know that CEO of Urban Outfitters (Richard Hayne) has named one of the UO stores after his studies? Hayne studied anthropology in the college, so he named the store to Anthropologie.
Do check out our guides to Chewy, Harbor Freight, and Romwe Return Policy.
We’d suggest you read Urban Outfitters Return Policy well in advance before making a purchase as it’ll help you make better buying decisions.