Uniqlo is a Japanese casual wear designer, manufacturer, and retailer. The company employs 44,000+ people across the globe and is owned by Fast Retailing Co.
However, the Uniqlo return policy is not as casual as its products are. Uniqlo’s return policy is a little bit complicated, but we have made it easy for you in this article.
Uniqlo return process
The period for return – 60 days
Most of the products bought from Uniqlo can be returned within 60 days period with some conditions applied obviously.
How to return by visiting a Local Store?
Uniqlo return policy allows you to adopt different methods, while you are returning any of its products. To return any item in-store you need to visit the website first and follow the below steps:
Step-1: Firstly, visit the returns section on the website.
Step-2: Fill all the information required in the section.
Step-3: On the final step just select “Bring it to our store” and print return form.
Step-4: Now, take your item to the Uniqlo store along with a sales receipt and the credit card you used while making the purchase.
Step-5: Store official will help you with your return.
How to return items bought online?
When you are returning any item online, Uniqlo gives you two choices. One is to return by your carrier and another one is to return by printing the return label. We have covered both in detail.
Note: Return label is a return authorization slip provided by the company, which contains the detail of your products and address of returning the products.
Step-1: To return items by mail using a carrier of your choice, please go to returns section.
Step-2: Fill out all the required information.
Step-3: On the final step before submitting, click on “Use the Carrier of Your Choice”.
Step-4: Print a return packing slip, repack the items with original tags intact and ship them back at your own expense.
Returns with the prepaid shipping label
However, if you have a prepaid return label and want to return your order, just go through the following easy steps:
Step-1: Again jump to returns section on Uniqlo website.
Step-2: On the final step select “Use a Prepaid Shipping Label”.
Step-3: Print the return packing list, shipping label, and repack the items with original tags intact.
Step-4: Attach the return label outside the box.
Step-5: You can drop it off at the UPS or FedEx location of your choice.
Note: Uniqlo will deduct $7 from the refund amount to cover the cost of return shipping and the company will not refund shipping costs and alteration fees, you can track the status of your return here.
Hawaii Return Policy
Hawaii return policy is similar to US return policy. Merchandise purchased in store can be returned in time frame of 60 days from the date of purchase.
Thus, items purchased in the US mainland can’t be returned or exchanged in Hawaii. Similarly, items bought in Hawaii may not be returned or exchanged in the US mainland.
Refund – Method and Timelines
|Type of payment||You’ll get your refund within:||Refund and Credit Policy|
|Credit card/Debit card used while purchasing||14 business days||Uniqlo will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card.Shipping and handling costs are not refundable.|
|Gift card||14 business days||Refund will be directed to store merchandise gift card.|
|Gift card + Credit card||14 business days||Amount paid using a credit card will be credited immediately to the original method and the rest of the amount will be refunded to a merchandise gift card.|
|PayPal, Apple Pay, and Instagram app||14 business days||Store merchandise credit.|
Uniqlo products and their return conditions
Uniqlo does not have a different return policy for different products, rather it follows 60 days policy for all its products.
|Products and purchases||Product Condition||Return Policy|
|Vending machine purchases||If you do not have original receipt, your returns will not be accepted.Your return will also not be accepted, if it is not in original condition.||60 days return window.|
|Gift card purchases||–||60 days return window. If you mail your return, you will receive a merchandise credit number (a new gift card by email) that you can use at any store or at unqlo.com.|
|Sale items||–||Can’t be returned|
Alterations Return policy
Uniqlo requires you to pick your alterations from the store with valid ID proof. If you have given your merchandise for alteration and you have not picked it within 90 days, it will be discarded. Moreover, alteration fee is refundable.
Questions your fellow shoppers have asked?
What is Uniqlo Customer Service Number?
Customer Service Specialist is available at 1-855-486-4756.
If an item is online-only, could it be returned to the store?
Yes! You can easily return it by visiting a store.
Can I return any product if I don’t have the sales receipt?
Goods cannot be returned without the Original Purchase Receipt. Such goods can be exchanged for the same goods, in a different color or size.
What is the period for refund processing?
The processing of the returns takes up to 14 business days after the goods are received by the company.
Do you know that once the company decided to name itself Uniqlo? However, an administrative mistake during registration secured the company’s name to Uniqlo.
Please feel free to ask your queries below, we would love to resolve them for you 🙂