Beauty products can be tricky. That is why Ulta Return Policy is pretty flexible and lenient that provides a 100% satisfaction guarantee to its customers. For Ulta, your happiness with the product is of utmost importance and in case the product doesn’t fulfil your criterion, you can easily return it for a replacement or refund of the whole amount.
However, similar to every other policy, this too has an asterisk sign attached to it. Read on to know more all about the Ulta Return Policy and ensure a smooth and hassle-free return.
The period for return – 60 Days
You can return the product via mail or in-store irrespective of your mode of purchase i.e. depending on whether you bought the product online or offline. The return policy covers only the items which are bought at the Ulta stores or Ulta website.
No items purchased from other dealers and retailers can be returned or exchanged here. So, ensure you have the proof of purchase attached to your returns. Also, products that are expired or damaged would not be returned.
The Case of Lost Receipt
In case, you have lost your receipt, the Ulta customer care representatives can help you look in for the details of your transaction. They can use information such as Ultamate Rewards Member number or ulta.com account.
If that also doesn’t work and the original price of the product cannot be ascertained you can still get in-store credit for the lowest selling price of the item in the past 90days, from the day of return. You can also be asked to show a valid government ID to get the store credit. This is done to ensure the returns are genuine and not part of any reseller activity or fraud.
All about returns
Now the return process in the case of Ulta depends on the mode of purchase. In case of purchases made in-store, returns can only be made by visiting the nearest store. For online purchases made via the app or the website, returns can be made via mail or by visiting the store.
Want to know the steps to ensure smooth returns? Read on to find a step-by-step process to simplify your returns.
In-store Purchase Returns
The items purchased in stores can be returned only to the local store. Just follow the following simple steps:
Step-1: Collect documents related to your purchase such as receipt or invoice or any other proof of purchase. Even if you lost your receipt, your transaction can be tracked using the credit card number or other details.
Step-2: Visit the customer desk at your nearest Ulta store along with the products to be returned (Click here to locate your nearest store).
Step-3: Reach out to the customer care representative at the store. The representative would evaluate the items for eligibility.
Step-4: Once approved, you will get the payment back in the applicable form of payment (explained below).
Online Purchase Returns
Such goods can be returned via mail or to any of the Ulta Beauty store. The shipping charges paid on the original purchase would not be refunded until and unless there was an error on the part of Ulta such as incorrect shipment or receiving defected/damaged products.
Return via Mail:
In case you decide to return your item via mail you would have to pay the shipping charges beforehand only. Ulta Return Policy doesn’t accept returns with COD. To return the product follow the below steps:
Step-1: Collect the original shipping carton.
Step-2: Affix your return label on the package and return your box to the below address:
ULTA.com Returns Center
1135 Arbor Drive
Romeoville, IL 60446
Step-3: As soon as they receive your return package and the refund is issued, you’ll be notified on the email. It may take up to 7-10 days (after receiving the notification) for the amount to be reflected in your bank account.
If the return is made within 60 days you will get your refund in the original form of payment. Some other cases when you will be eligible for store credit are:
- In-store Purchase – Lost the receipt plus the transaction cannot be traced by executives.
- Online purchases – If you didn’t have an email confirmation or a sales receipt.
- Returns after 60 days from buying date.
- If you paid in a store through a ULTA Gift Card.
Ulta Reward Points
Wondering what would happen to the reward points you used up for the purchase of return item? Well, we have the answer for you. The points which were used up in the purchase would be redeemed to you in the eve of a return with a valid refund.
The case would be different if you purchased multiple items using your reward points and returning only one item.
However, just remember the points that were earned on the purchase of the said item would not be retained and deducted from your account once the entire process is completed.
The Ulta Exchange Policy is even more customer-friendly. You can easily exchange your product for the same one by taking it to their store. now, suppose you want to exchange for a product which is of higher price, then you simply pay the difference and take your product home.
Another case would be, if you are thinking of exchanging an item priced lower than your item, you’ll get a difference as a refund. Logical enough!
The returns of goods without proof of purchase and gifts (accompanied with gift receipts) are also valid for free exchanges.
Shopping Hacks – Ulta Rewards Card and Credit Card
If you are a fan of Ulta products and a regular buyer, you can avail of their membership and credit card that offer various services. The Rewards Card is part of a loyalty program to award regular customers. You earn generous points such as 100 points for every $3 spent, 250 points for every $8 spent, 750 points for every $30 spent so on and so forth. The benefits change as per the levels too. Visit to find out more about the rewards card.
Ulta offers various credit cards such as Ultamate Rewards Mastercard (launched in partnership with Mastercard) and Ultamate Rewards® Credit Card provides various benefits such as 20% off on all products and services on your first purchase along with the opportunity to earn 2 points for every dollar spent and 1 point on every $3 spent outside of Ulta Beauty. They don’t have any annual fees too.
What is the Ulta Customer Service Number?
All customers can reach out to the customer service at 1 1-866-983-8582 from 7 am to 11 pm throughout the week.
How to locate the nearest Ulta store?
Visit the store locator here.
Can I return used products?
Ulta wants to ensure your satisfaction and mentions that you can return your goods if they don’t fulfil your requirements. They accept opened products, you just need to ensure that they are not expired or damaged by you.
Can I return a product if I lost the sales receipt?
The store can help you locate your receipt for the purchase, but if it is untraceable you can return for a refund in the form of store credit or exchange it. Also, be prepared to show your ID.
Do I have to return the gift with purchase Ulta?
Yes, you would have to return all the free products or gifts received with your purchase.
How to return hazardous products bought from REI?
The return process is similar, just ensure that labelling and/or handling requirements mentioned on the product when it was shipped are properly followed and they are handled by an expert. The products are to be ground-shipped only. Returns can be made to any REI store or via mail.
Do you know that there are almost 1100 Ulta Beauty retail stores located across 50 states in the United States? There are 154 Ulta Beauty stores in California, 104 Ulta Beauty stores in Texas alone.
Also, you can get the latest information about Ulta through text alerts. For this to happen, all you need to do is text ULTA to 95637 and you are good to go.
Thank you for reading this guide to Ulta Return Policy, ask your queries below.