Torrid is one of the most trustworthy brands across the United States which makes it an ongoing responsibility for the company to uphold the expectations of their valuable customers. Torrid Return Policy is the most refined way the company chooses to display its reliability. Let’s see how.
Introduction
Torrid claims to provide the best quality products always but they also understand that sometimes not everything turns out the way we expect it to be. Because of that Torrid Return Policy is the most satisfying of all because you don’t have to go home facing disappointments. Still, there are a few basics you don’t want to miss out on knowing because the smaller things always make a huge difference. Let’s have a look over it once.
How to return the products according to Torrid Return Policy?
Torrid is open to returns from all the places you can purchase your products. You can either initiate the return of your purchase online or can choose to return it in-stores. Here are the procedures of returns either way according to your convenience.
Torrid In-Store Return Policy
- The torrid site is enabled with a feature that helps you search the nearest store around you. It goes with the name of the “locate the store near you” option. Check out the nearest store near you through that feature.
- Take your item(s) along with the purchase or packing receipt within 90 days from the date of purchase
- The customer associate in the store is there to help you. Let them know about your concerns so they can help you out efficiently.
Torrid Online return Policy
- Log into your account firstly and click on the order history to select the item you would like to return.
- There is a “Self-Serve Return Form” you have to fill out. Make sure the items you wish to return are eligible for returns.
- Pack your package in the original packaging (if possible). Attach the return form and return slip you received with the shipment.
- Ship the package with the reliable shipment of your choice.
Torrid Refund Policy
Here is another part of the policies which is scary for many people, because it is the most important part of the return policies. The Refund Policy of Torrid is not scary at all and is as simple as it could get. Let’s have a look over it once.
| Payment mode | The time which is taken for the refund | Mode of refund |
| All the returns | As soon as the return is completed which might take one or two weeks | To the source of payment |
| e-gift cards | As soon as the return is completed which might take one or two weeks | Cancellation refunds can be granted |
| Gift cards | Cannot be refunded |
Also, keep in mind: –
- Refunds will only be initiated once the item is delivered to the company.
- Refunds will not include the shipment cost of the original or the return shipment.
Torrid Return Conditions On Different Products
The Return Policy of Torrid is really simple and easy to use. You must make sure that you return your items within 90 days from the purchase. There are a few basics you must know before you initiate your return. Let’s have a look over it once.
| Products and purchases | Product condition | Return policy |
| All the purchases | Must be in the original condition | Can only be returned when shipped with all the tags attached, without any damage, with the purchase receipt |
| Returns of purchases not brought from torrid.com or Torrid store. Like purchases from a third party or an auction. | Cannot be returned | |
| Returns without tags and receipt | Cannot be returned | |
| Clearance items with the tag of” final sale” | Cannot be returned | |
| Washed or used items | Cannot be returned | |
| Cosmetics, earrings, panties, lingerie sets, tights, other intimate objects | Cannot be returned because of hygienic issues. | |
| Gift cards return | Cannot be returned | |
| e-gift card returns | Can be returned | |
| Apple pay, google pay, Klarna, PayPal | Must be in the original condition | Can only be returned by mail and not in-stores. |
Also, keep in mind: –
- If your item was damaged or the order had the missing item(s) you can reach out to customer service for returns or exchanges.
- The return shipping fee of $6.00 will be deducted from your refund once it is initiated. VIP members in the 48 contiguous states will get the shipment for free, VIP outside that part of the U.S. will receive $20 reward credits in their accounts.
- Final sale products cannot be returned.
- For returning-gift card returns please contact the customer services for further assistance at (855) 631–4658 on call or email us at torrid.cashstar.com/about/customer_support/contact.
Torrid Exchange Policy
The Exchange Policy of Torrid is a little different than expected. Let’s check out how.
| Products and purchases | Product condition | Exchange policy |
| All the purchases | Must be in the original condition | Can only be exchanged when shipped with all the tags attached, without any damage, with the purchase receipt |
| Exchange of purchases not brought from torrid.com or Torrid store. Like purchases from a third party or an auction. | Cannot be exchanged | |
| Exchange without tags and receipt | Cannot be exchanged | |
| Clearance items with the tag of” final sale” | Cannot be exchanged | |
| Washed or used items | Cannot be exchanged | |
| Cosmetics, earrings, panties, lingerie sets, tights, other intimate objects | Cannot be exchanged because of hygienic issues. | |
| Gift cards Exchange | Cannot be exchanged |
Also, keep in mind: –
- Torrid encourages you to replace your order if you wish to exchange by returning the item(s) purchased and replacing another order with the changes for a speedier process.
- If your item was damaged or the order had the missing item(s) you can reach out to customer service for returns or exchanges.
- The return shipping fee of $6.00 will be deducted from your refund once it is initiated. VIP members in the 48 contiguous states will get the shipment for free, VIP outside that part of the U.S. will receive $20 reward credits in their accounts.
- Final sale products cannot be returned or exchanged.
FAQ’S About Torrid Return Policy
Q.1 How long is the return period of Torrid?
You can return your purchase within 90 days from the date of purchase.
Q.2 What are the return shipping fees for non-VIP members?
You will have to pay $6.00 as the return fee.
Q.3 Will gift cards get returned?
No, gift cards are not eligible for returns
Q.4 How much time does it take to process the return?
It can take from 1-2 weeks for processing the return.
More return policies to know about: Zaful Return Policy and Old Navy Return Policy.
Conclusion
Torrid Return Policy is the simplest yet detailed policy made for your convenience. It is always a good idea to be sure about what are your expectations from the product so it does not come to the stage of returning the product. If you wish to return anyway, make sure it is within 90 days from the date of purchase. I hope this article helped you gain some perspective.
60 days is the policy