TJ Maxx is one of the largest clothing and other accessories retail chains in the US, with more than 1200 stores in the country.
The highest stores are located in the state of California – 121 different locations.
To fight competition and gain customer approval, the TJ Maxx return policy is a liberal one where you can return goods even after the allocated period. How? Let’s find out below.
First thing to keep in mind
The period for return – 30-40 days
As per the TJ Maxx Return Policy, if a customer is not completely satisfied with it, he/she can return or exchange most of the items within the return period counted from the day of purchase.
In the case of an in-store purchase, the return period is 30 days, while it is 40 days for online shopping.
You just have to take the product to your nearest TJ Maxx store (Click here), show the receipt and get your money back in the form of cash, store credit or exchange option.
What if you lost your receipt? Don’t worry! TJ Maxx allows you to return goods even without a receipt.
Just show your valid government photo ID proof. You can get a refund in the form of a merchandise credit (if eligible), redeemable at stores throughout the country.
How to start your return process?
To return your products to TJ Maxx, you just have to provide the receipt and the product in unused condition.
It doesn’t accept goods that are washed or used and in an unsellable condition. TJ Maxx returns are not cheap, though.
Returns by mail are charged with return shipping charges unless the merchandise is received in a defective or damaged state. It also costs a restocking fee of $9.99 to the customers.
As per the return policy, the goods bought online can be returned through mail and in-store; however, store purchases can’t be returned by mail.
Below steps explain how to proceed with both the processes to ensure hassle-free returns.
Return to a Local TJ Maxx Store
The items purchased offline can only be returned to the local store.
Even for online purchases, this is a better option, as it helps to avoid shipping and handling charges of approximately $9.99. Just follow the following simple steps:
- Visit the customer desk at your nearest TJ Maxx store.
- The customer representative would check the items and receipts for eligibility. For online purchases receipt or shipping confirmation, email would work.
- In case you lost the receipt, show them an original photo ID, and write them down your name, signature, and address.
- After this, the refunds would be credited to your original form of payment or merchandise credit on the spot, although it might take a few days for the bank to refund the amount back to your account.
Ship your return through Mail
The items purchased online can be returned to TJ Maxx if it reaches the warehouse within 40 days from purchase. Follow the below steps for return through mail:
- Every item that is shipped to you by TJ Maxx contains a return shipping bill. To return, pack the items in original packaging and attach the return label.
- Take the package to postal services for delivery.
- If the products reach within 40 days, you would be paid the paid amount less the shipping fee of $9.99. In case the goods each after the assigned period, you will get store credit for the same amount.
Returns through Paypal
- To a local store: If you bought any TJ Maxx item with Paypal, you’ll get your refund in the form of a merchandise credit.
- Returning them via mail: Same refund policy as in-store with an additional deduction of $9.99 as a handling and shipping fee.
- For further details, proceed to PayPal FAQs.
Return Policy by Type of Products
|Product||Purchase Location||Return Policy||Type of Refund|
|General Merchandise||In-store||Full return money for in-store return while charge shipping charges of $9.99 for return by mail||Within 30 days – Cash After 30 days – Store credit|
|General Merchandise||Online||Full return money for in-store return while charge shipping charges of $9.99 for return by mail||Within 40 days – Cash After 40 days – Store credit|
|Jewelry||Both online and offline||It can only be returned at TJ Maxx locations selling jewelry within 30 days No exchange and store credit||Cash|
|Items >$1000 Handbags >499.99 Long Occasion Gowns||Online||These products are not eligible for in-store returns.||–|
|Gift Cards||Both online and offline||It can’t be returned.||–|
|Item bought by Gift card||Both online and offline||It can be redeemed subjected to the standard return policy||Store credit|
|Swimming and Lingerie||Both online and offline||They are not generally accepted except if price tags are properly attached to them||Standard Refund Policy for general merchandise is applied|
Holiday Return Policy
TJ Maxx supports its customers in the holiday period and extends its return policy for purchases made between October 15th, and December 24th may be returned through January 23rd. After 25th December, normal return policy would apply.
TJ Maxx does not provide an exchange facility for online returns or returns by mail. The simple reason for this is the ever-changing inventory of online range. If you badly want an exchange, you would have to return the item by mail and purchase a new product.
TJ Maxx Credit Card
If you shop frequently at TJ Maxx, Sierra, HomeGoods, and Marshalls, TJ Maxx credit cards are for you! You’ll get whopping 5x points for every dollar you spend. They are issued through a financial service firm – Synchrony Bank. Click here to apply.
Type of TJ Maxx cards
- TJX Rewards Credit Card
- TJX Rewards Platinum Mastercard
You’ll earn points equivalent to five percent of the purchase amount for both of the credit cards.
They come with some conditions though: If you fail to maintain your monthly balance, you’ll have to pay an interest rate of 29.42% for TJX Rewards Platinum Mastercard and, 27.42 % for TJX Rewards credit card.
What is the TJ Maxx Customer Service Number?
You can call Customer Service at 1-800-926-6299 from Monday through Friday from 9 AM to 6 PM EST.
Is there an exchange policy?
No, you can’t exchange goods purchased online.
End with an interesting fact
Do you know that each TJ Maxx outlets receive almost 10,000 items every week? Some stores get shipments every day, and store owners never have any idea what the shipments will contain.
Also, no two outlets are the same, offering a wide variety to all its customers.
Feel free to reach us in the comment section below, we would love to answer your queries about TJ Maxx Return Policy 🙂