STEAM Return Policy: Return Or Refund, Whatever You Want [2023]

Worried about the hassle involved in the refund process? Need not worry as Steam has kept its refund procedure easy.

Steam Refund policy lets you apply for the refund within two weeks of purchasing the product. You have to make sure of the playtime that should be less than two hours. We are here to guide you with a step-by-step easy actionable guide to make Steam Refund easy peasy for you

steam store

Steam Return Policy

The steam return policy allows you to easily return Steam items that you have purchased. You can initiate a refund within 14 days of your purchase, even if a game has been played for less than 120 minutes. Steam return policy lets you return almost every product that you have purchased.

Maybe it’s your PC that is not working as per your expectations or a game that you played but didn’t like it much. The company make it easy.

If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. This is the one tied to your original shipping address. Failing to do so may result in additional shipping costs.

Return Period14 Days
Return Method Online
Exchange Period14 Days
Exchange MethodOnline
Refund PeriodWithin 7 Days
Refund MethodMethod of Payment

How to Return Items to Steam

Steam accepts return and refund for any given reason as long as all the Steam refund requirements are met. Here are the exact steps that you need to follow to return steam items online.

Step 1: After navigating to Steam Help ar, log in with your Steam username & password.

Step 2: At your Steam Account, go to “A purchase”.

Step 3: Find the item which you want to request a refund and click on it. In case, the item you want to refund is not mentioned here, it falls way too outside the refund window. So, you can’t avail a refund for it.

Step 4: Select the reason due to which you are requesting a return.

Step 5: Now, click on “I’d like to request a refund.

Step 6: Complete the request form and then, submit it. Please select the mode of refund i.e. the original payment method or your Steam Wallet by clicking on the drop-down menu icon.

Step 7: Check your mail where you would receive a confirmation email upon submission of the request form.

Furthermore, if eligible you’ll get approval soon and then, the refund would be initiated within 7 days. 

In case, your Steam refund request is rejected and you feel like there is a mistake in handling your request, you can submit another refund request to get it checked by another Valve employee.

Refund policy

You might be wondering how long Steam takes to refund? Steam Refund policy makes it convenient for you to get a refund on your purchase within just 1 week of approval of the refund. It has laid out user-friendly policies to ensure ease to its customers. 

Payment ModeHow long does Steam take to refund?Steam Refund and Credit Policy
Visa/Mastercard Credit/Debit CardWithin 7 days of approvalYou will get funds directly to your credit/debit card
Domestic Credit/Debit CardWithin 7 days of approvalUser’s Steam Wallet
Domestic Prepaid Wallet/SkrillWithin 7 days of approvalUser’s Steam Wallet
Cash on Delivery Within 7 days of approvalUser’s Steam Wallet

Products Covered Under STEAM Return Policy

Steam Store offers a variable return policy for different products. You can request a refund from Steam within the return period mentioned for various products. For games, they should have been played less than 2 hours to request a return. However, Steam entertains your refund request and reviews it once even if it falls outside the refund criteria.

PurchasesPurchase ConditionReturn Policy 
GamesPlaytime of less than 120 minutesReturn within 14 days
Software ApplicationsPlaytime of less than 120 minutesReturn within 14 days
Downloadable ContentThe title should be played for less than 120 minutes and the DLC should not be consumed, transferred, or modified in any wayReturn within 14 days
In-App PurchasesIn-game items should not be consumed, modified, or transferred. Return within 2 days of purchase (48 hours)
Pre-Purchased TitlesPlaytime of fewer than 120 minutes after releaseAnytime before release 
Return within 14 days after the release 
Steam Wallet RefundShould be purchased on Steam and any of the funds must not be used anywhereReturn within 14 days of purchase 
Renewable Subscription Subscription should not be used during the period of the current billing cycleRefund within 48 hours of initial billing or automated recurring billing
Steam HardwareHardware should be in new condition and should not be modified or abused in any mannerReturn within 14 days 
Refunds on Bundles No item of the bundle should be transferred
The combined usage of items should be less than 2 hours 
Return within 14 days 
Purchases made outside of SteamNo returnNo return
Video ContentIf purchased with another refundable item Return within 14 days
Refunds on GiftsPlaytime of fewer than 120 minutesReturn within 14 days


How can I contact customer support on Steam?

You can visit to contact the customer care support of Steam in case of any further queries or issues.

Can I get a refund on Steam?

Yes, you can get a refund on Steam by submitting a refund request form. Once, it is approved, you can avail the refund.

How long do steam refunds take?

Steam Refund Policy is such that would get your refund within just 7 days of approval of your refund request.

Can Steam deny a refund?

Yes, Steam can deny a refund in case of your refund request is outside the Steam Refund eligibility criteria.

Can I get my money back from my Steam wallet?

Yes, you can get money back from your Steam Wallet within 14 days if you have not consumed any of these funds.

Can I return a game with 3 hours of playtime?

You can request a refund even, after 3 hours of playtime. If you get approval, a refund would be initiated.  

See Also: Gamestop Return Policy


I hope this article was useful and now, you know all you need to know about Steam Refund Policy.

Knowing the exact procedure of return and refund policy of Steam will help you save a lot of time and energy.

If there are any unresolved doubts, please share in the comment section, we would love to help you out. Also, share this article to make complicated refund policies easy for your friends and family.

Find more useful articles here: Costco Return Policy and Zara Return Policy.

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