The steam return policy allows you to easily return Steam items that you have purchased. You can initiate a refund within 14 days of your purchase when it has been played for less than 120 minutes. steam return policy lets you return almost every product that you have purchased. May it be your PC that is not working as per your expectations or a game that you played but didn’t like much.
Worried about the hassle involved in the refund process? Need not worry as Steam has kept its refund procedure easy. Steam Refund policy lets you apply for the refund within two weeks of purchasing the product. You have to make sure of the playtime that should be less than two hours. We are here to guide you with a step-by-step easy actionable guide to make Steam Refund easy peasy for you.
How to Return Items to Steam
Steam accepts return and refund for any given reason as long as all the Steam refund requirements are met. Here are the exact steps that you need to follow to return steam items online :
Step 1: After navigating to Steam Help ar help.steampowered.com, log in with your Steam username & password.
Step 2: At your Steam Account, go to “A purchase”.
Step 3: Find the item which you want to request a refund and click on it. In case, the item you want to refund is not mentioned here, it falls way too outside the refund window. So, you can’t avail a refund for it.
Step 4: Select the reason due to which you are requesting a return.
Step 5: Now, click on “I’d like to request a refund.
Step 6: Complete the request form and then, submit it. Please select the mode of refund i.e. the original payment method or your Steam Wallet by clicking on the drop-down menu icon.
Step 7: Check your mail where you would receive a confirmation email upon submission of the request form.
Furthermore, if eligible you’ll get approval soon and then, the refund would be initiated within 7 days.
In case, your Steam refund request is rejected and you feel like there is a mistake in handling your request, you can submit another refund request to get it checked by another Valve employee.
You might be wondering how long Steam takes to refund? Steam Refund policy makes it convenient for you to get a refund on your purchase within just 1 week of approval of the refund. It has laid out user-friendly policies to ensure ease to its customers.
|Payment Mode||How long does Steam take to refund?||Steam Refund and Credit Policy|
|Visa/Mastercard Credit/Debit Card||Within 7 days of approval||You will get funds directly to your credit/debit card|
|Domestic Credit/Debit Card||Within 7 days of approval||User’s Steam Wallet|
|Domestic Prepaid Wallet/Skrill||Within 7 days of approval||User’s Steam Wallet|
|Cash on Delivery||Within 7 days of approval||User’s Steam Wallet|
Products Covered Under STEAM Return Policy
Steam Store offers a variable return policy for different products. You can request a refund from Steam within the return period mentioned for various products. For games, they should have been played less than 2 hours to request a return. However, Steam entertains your refund request and reviews it once even if it falls outside the refund criteria.
|Purchases||Purchase Condition||Return Policy|
|Games||Playtime of less than 120 minutes||Return within 14 days|
|Software Applications||Playtime of less than 120 minutes||Return within 14 days|
|Downloadable Content||The title should be played for less than 120 minutes and the DLC should not be consumed, transferred, or modified in any way||Return within 14 days|
|In-App Purchases||In-game items should not be consumed, modified, or transferred.||Return within 2 days of purchase (48 hours)|
|Pre-Purchased Titles||Playtime of fewer than 120 minutes after release||Anytime before release |
Return within 14 days after the release
|Steam Wallet Refund||Should be purchased on Steam and any of the funds must not be used anywhere||Return within 14 days of purchase|
|Renewable Subscription||Subscription should not be used during the period of the current billing cycle||Refund within 48 hours of initial billing or automated recurring billing|
|Steam Hardware||Hardware should be in new condition and should not be modified or abused in any manner||Return within 14 days|
|Refunds on Bundles||No item of the bundle should be transferred|
The combined usage of items should be less than 2 hours
|Return within 14 days|
|Purchases made outside of Steam||No return||No return|
|Video Content||If purchased with another refundable item||Return within 14 days|
|Refunds on Gifts||Playtime of fewer than 120 minutes||Return within 14 days|
Q1. How can I contact customer support on Steam?
You can visit https://help.steampowered.com to contact the customer care support of Steam in case of any further queries or issues.
Q2. Can I get a refund on Steam?
Yes, you can get a refund on Steam by submitting a refund request form. Once, it is approved, you can avail the refund.
Q3. How long do steam refunds take?
Steam Refund Policy is such that would get your refund within just 7 days of approval of your refund request.
Q4. Can Steam deny a refund?
Yes, Steam can deny a refund in case of your refund request being out of the Steam Refund eligibility criteria.
Q5. Can I get my money back from my Steam wallet? Yes, you can get money back from your Steam Wallet within 14 days if you have not consumed any of these funds.
Q6. Can I return a game with 3 hours of playtime? You can request a refund even, after 3 hours of playtime. If you get approval, a refund would be initiated.
I hope this article was useful and now, you know all you need to know about Steam Refund Policy. Knowing the exact procedure of return and refund policy of Steam would help you save a lot of time and energy and you can focus on more important tasks. If there are any unresolved doubts, please share in the comment section, we would love to help you out. Also, share this article to make complicated refund policies easy for your friends and family. (Mostly friends, why would family purchase from Steam?🙂)