SSENSE is a Canadian luxury and streetwear chain based out in Montreal, Canada. It operates as e-commerce as well as a brick-and-mortar retailer.
The company operates in 114 countries across the world. SSENSE offers hassle-free and free returns to its customers based in Canada, the US, Japan, and Hong Kong.
We will be describing the return policy of the company entirely in further sections.
Our Guide to SSENSE Return Policy
The period for return – 30 Days
SSENSE has a standard 30 days return policy for most of its products. There are different return procedures for various SSENSE merchandise, so you need to go through the return policy by-products to get a gist about the company’s return policy.
SSENSE reserves the right to reject any of the products on a quality basis, so before sending the merchandise for return, make sure of the following:
- You need to request a return within 30 days of the delivery date.
- The items must be unworn, unaltered, unwashed, and in original condition.
- The items you are returning must be with tags intact.
How to get started with your SSENSE returns?
SSENSE returns allows you to return its products by mail. To start the return process, open your SSENSE account and submit a request for a Return Authorization (RA). Given below is the return method.
Return the products by a mail
To return your items by mail, you need to follow the steps given below:
- Firstly sign in to your SSENSE account.
- Go to My Account section and visit the order history tab.
- Tap the return item tab next to the item you want to return.
- You will receive the return label to the e-mail associated with the order.
- Print the return label as instructed.
- Attach the return label to the product you wish to return.
If you are an international customer, the shipping cost will be covered by you and return need to be sent through the local post to the company’s address. Follow the step-by-step guide
- Log on to the SSENSE account and access your ‘order history.’
- Further, request a return authorization by contacting customer support.
- SSENSE will send you the further return instructions along with an RA number to your registered email address.
- These instructions will help you in proceeding with the return request and coordinating with the post-service to finally ship your return.
If you are a guest user, then you need to create an SSENSE account first, and the rest of the process for requesting the return is the same as explained above.
SSENSE Exchange Policy
SSENSE doesn’t offer direct exchanges as such. But you can return your old product for a full refund and then order for a new one.
SSENSE will first assess your order on quality terms. If your order found good on quality terms, you will be refunded to the original form of payment, and you will get a confirmation mail for your purchase.
SSENSE processes your return in 5 business days, and it may take 5 days extra depending on the bank to reflect the amount in your account
|Type of payment||Refund will process in:||Refund and Credit Policy|
|Credit card/Debit card used while purchasing||5 Business days||SSENSE will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable|
|Cash or Check||5 Business days||You will be refunded via cash.|
All SSENSE products and their respective return policy
SSENSE follows a detailed and specific return policy for its products.
The following table contains all the items that the company has listed for returning via the store or online medium. General return policy of the company is of 30 days
|Products and purchases||Product Condition||Return Policy|
|Footwear||The dust bag and/or shoebox must be returned alongside the footwear, in its original condition.||These items are eligible to be returned within 30 days.|
|Swimwear and Intimate apparel||These can be returned if unworn and unused with original packaging intact.||These items are eligible to be returned within 30 days.|
|Face Masks||NA||These items are not eligible to be returned.|
|Apparel||The product should be in the original condition with all tags intact.||30-days return window.|
|Final Sale Items||NA||These items are not eligible to be returned.|
SSENSE offers a very lenient return policy, and it allows customers to easily return its products if they are facing any sizing issue.
However, if SSENSE feels that its return policy is being abused, it will automatically be flagged in its system. If the company notices abuse of its return policy, it may take action to block an account and/or cancel future orders.
Questions on customers’ mind?
What is SSENSE Customer Service Number?
You can call Customer Service number at Toll-free +1 877 637 6002.
What if I get a defected item?
Don’t worry if you get a defected item, you will be given a full refund. You need to inform the company immediately about the defected item.
How do I return my SSENSE item without the receipt?
You can return items bought online or via a store without the receipt, at the discretion of the company. Contact their customer support to get further help.
Will shipping and delivery charges be refunded?
They will only be refunded or credited if the return is an error by SSENSE.
An interesting fact
Do you know that SSENSE first opened a brick-n-mortar store in 2004, even before launching its website in 2006?
If you still have any query, write it down in the comments section below. Our experts would love to assist you 🙂