Sprint Corporation is an American telecommunications company and the company currently operates under the flagship of T-Mobile brands.
As of 2019, it’s the 4th-largest operator of the country. It is possible that you can get your favourite mobile phone at a competitive price, but it doesn’t start the day you opened the package…only one thing pops in your mind – “Return”…but how?
Let us take you through the whole return procedure of the company.
How Sprint Returns Work?
The period for return – 30 days
Sprint has a very simple and convenient return policy. The company has 30 days 100% satisfaction guarantee, meaning that if you are not satisfied with your device within 30 days period, you can return the product conveniently to the company by online or offline mode.
You can simply return your device in good working condition and undamaged to your original place of purchase and contact them to deactivate service within 30 days of activation.
Sprint will refund your service charges (including any monthly recurring charges, Activation Fee, and all associated taxes and fees).
Sprint Return Process
Sprint Return Policy allows you to return its products via – online and offline mode. Here we have provided details of both the methods.
File returns online
- To make a return, go to Sprint’s website and click on returns tab on the website (Click here to go to website).
- Next, you need to click on the chat tab on return section for assistance 24/7 to discuss getting a return kit to send your device back to them.
- Before returning your device, make sure to back up all your contacts, photos, and content and remove Find My iPhone (iOS devices) or Activation Locks.
- Now mail your device by dropping it at any UPS dropbox.
Return in a local Sprint store
Before returning your products, make sure that they are in original condition with original packing.
Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
- You can locate your nearest store by visiting this link.
- When you know your target store to return your product, pack your product in the original packing.
- Accompany your product with an original slip.
- Store personnel will help you in processing your return.
- Your refund will be immediately processed to your original form of payment.
You can also contact your local store operator to know more.
Sprint always recommend you to return your products by visiting your nearest store.
Return Policy for Sprints’ devices and accessories
Sprint operates a standard 30 days return policy for most of its products. You can return your products conveniently to the company in this timeframe.
Do remember to return your device and any accessories sold with the device in good working condition and undamaged to your original place of purchase
| Products | Product Condition | Return Policy |
| Accessories | The product should be in original condition with packaging not tampered with | You can request a return for a refund within 30 days A $45 restocking fee may apply if the original packaging has been opened |
| Devices | Before returning your device, make sure to back up all your contacts, photos, and content and remove Find My iPhone (iOS devices) or Activation Locks | 30 days return policy |
Refunds and Credits
Refunds are credited to the original mode of payment by the company; however, if the original mode of payment is not available, Sprint will mail you a check to the billing address listed on your account.
It takes the company 10–14 days to refund the amount back to your account
| Type of payment | Number of days for refund | Refund and Credit Policy |
| Credit card/Debit card used while purchasing | 10 | Sprint will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. |
| Cash | 14 | You’ll get the refund in cash up to $175 if you return your product at their retail store. If the refund amount is higher than $175, they will issue the refund through a check in 14 working days. |
| Check | 14 | If you paid using a check, your refund will be initiated by check |
Some Questions
Does Sprint charge a restocking fee?
Yes. Returns are subject to restocking fees and Sprint may apply a $45 restocking fee may apply if the original packaging has been opened
What is the refund timeline for Sprint products?
Items purchased can be refunded in 10-14 days
Do I have to pay a return shipping fee?
Yes, you have to return on your own. Moreover, your original shipping fees are non-refundable
What if I have lost the return label?
You can call customer service 24/7 to get another return label
Does return and exchange policy apply to leased phones?
Yes. When you lease a phone, Sprint’s Total Satisfaction Guarantee gives you 30 days to decide if the phone is right for you. If not 100% satisfied, Sprint will refund your device purchase and cost of service.
An interesting fact
Do you know that Sprint has been acquired by T-mobile in 2020 and the company is currently working under the flagship of T-Mobile brands?
Do check our other guides as well – T Mobile, LL Bean, Lululemon, Audible, Lenovo, and Microsoft Return Policy.
We would love to take your doubts/queries on Sprint Return Policy down below 🙂