Skechers USA is an American lifestyle and performance footwear company based in California US. The company employs 12,600 people and operates at 3,500 locations all over the world, as of 2019. Have you ever bought shoes from the company and got sizing issues? Skechers return policy is quite simple and if you are not satisfied with the company’s products, you can easily return to its outlets.
Time period for Return
The period for return – 45 days
Skechers operates a very simple return policy for its customers; you are allowed to return the company’s products. If you wish to return the products after, you can do so but you will get merchandise credit.
Products purchased on Skechers.com need to in original condition, unused, accompanied by the packing slip, and not customized.
Skechers allows you to return its merchandise in both online ways and by visiting your nearest store.
Both the return methods guarantee you a hassle and worry-free return. The company will accept your return with no questions asked.
Try to ensure the product is returned with invoice.
Return in a SKECHERS store
Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
- Firstly, click on “Orders and Returns”
- Fill in your order details and mail ID.
- Press ‘Continue’
- Print this page and visit your nearest Skechers store.
- You can locate your nearest store by visiting the store locator.
- When you get to know your nearest, visit the store and reach to customer desk.
- Accompany your product with an original slip.
- Store personnel will help you in processing your return.
- Your refund will be immediately processed to your original form of payment.
You need to accompany the product along with the original receipt and box.
Return SKECHERS by mail
Are you too lazy to walk-in to your nearest store, Skechers provides you the option to return the items by mailing it to them.
To return items by mail, you need to go through the following steps by visiting the company’s website:
- To initiate the return click on “Orders and Returns” on the company website.
- Fill in your order number and mail ID
- Press ‘Continue’
- You will see the tab ‘Return Label’ next to the item you wish to return.
- Click on “Return Label” and proceed.
- Attach the return label to the item you wish to return.
- You can send your order through UPS. You can find the UPS service center near you by clicking here.
The original invoice or order confirmation email is needed for returns and refunds to the original method of payment. Skechers reserves the right to refuse or limit returns without an original packing list.
Guide to Refunds
Returns are generally directed to the original mode of payment by Skechers, make sure that the items are in original condition and original packaging.
The company requires 7-10 business days to return your product. Following are the refund gateways for different modes of payment:
However, it may take up to two billing cycles for the credit transaction to appear on your statement.
|Type of payment||The Number of days you will get a refund in:||Refund and Credit Policy|
|Credit card/debit card||5-10 business days||Skechers will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card.|
|Cash||5–10 business days||Cash|
|PayPal||5–10 business days||Refund to Paypal account|
|Afterpay||5-10 business days||Afterpay|
|eGift card||5-10 business days||eGift card|
Please note, orders paid with AfterPay will be issued an exchange or merchandise credit if returned to a store location. No Refunds.
Return Policy for different SKECHERS Products
Skechers has a very convenient and hassle-free return policy for its customers. The company requires you to provide returns in original packing and products should be produced in original condition. Skechers follow 45 days return policy,
|Products and purchases||Product Condition||Return Policy|
|All kind of merchandise||These products should be in original condition||45 days return policy|
Exchanges at SKECHERS
If you purchased an item and you wish to return it, you need to place a new order, as Skechers does not offer exchanges via return shipment. You can place a new order for the desired items on Skechers.com
Also, the company does not guarantee that inventory will be available when attempting to exchange a SKECHERS.com order
As a SKECHERS Elite™ member, you will also get access to:
- Exclusive discounts
- Bonus point opportunities
- Free Ground Shipping for all SKECHERS.com orders
- Special birthday offers
- Complimentary newsletters with updates on the latest SKECHERS products, promotions, and chances to earn more points
- An online account to check your point status and redeem reward certificates
Questions on mind?
What is Skechers Customer Service Number?
You can contact the customer service by clicking this link.
What is the period of the refund?
Skechers takes 5-10 business days to refund your amount to your account.
What if I return after 45 days?
You are allowed to return but you will get the money back in the form of e-gift.
Can I return worn Skechers?
NO. Skechers does not allow you to return worn Skechers.
Do you know that Robert Greenberg before starting Skechers previously founded L.A. Gear in 1978 and he stepped down as CEO of that company the same year he founded Skechers? The company is now the third-largest athletic footwear brand in the United States.
Don’t forget to check these out – Famous Footwear, DSW, and Nike Return Policy.
We have tried our best to give you the best possible information.
We will happily receive your queries about SKECHERS return policy and would love to answer them all, you can post them in the comments
having trouble with entering customer number and email address so I can return a pair of shoes for a different size
This is rediculous trying to get return label with no success….no more ordering on line for me….