SimpliSafe Return Policy [2023] | Must READ Before You Return!

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Nobody wants to take chance with home security solutions and wants their products to work efficiently. Simplisafe Return Policy is one of the best return policies in the industry and they provide full safety and money back guarantee for your products.


Simplisafe is a US-based cooperation providing security management products for residential sector and commercial segment. The company was established by Chad and Eleanor Laurans and began operations in 2006. Have you ever wondered how to cancel the order from Simplisafe? How does Simplisafe return policy works?

Simplisafe has a range of products and it has earned quite a name in the industry for its best in class products and services; also, it might also be a case that you get a product that is not suiting your requirements and you might want to change it ASAP.

We have collated different queries related to the company from internet and turned them all into an article, so that you all can be well verse with the product and return requirements. You need to be thorough with every detail of policy to make a successful return and it will also help you in the future in avoiding hassles.

Simplisafe’s Return Policy Guide

The period for return – 60 days

You can return the company’s products within 60 days. If you will return the products within 60 days, you will get full money back without any deductions and you can expect the refund within 3–5 days. We have provided you with all the necessary details needed for you to return the products.

When you send the products, include invoice and send the products in original packing.

How to Return?

 Simplisafe returns

You can only return the company’s products by calling the customer care number and receiving the prepaid return label to your address. We have provided step-wise details of returning the product to Simplisafe.

Return via prepaid label – SimpliSafe return label

You can return the company’s products only by calling the customer service number of the company and by getting prepaid return label. Below are the different steps that you should follow to return the product

  1. Firstly, look for customer service number from the company’s website and call them.
  2. You can also contact the company at Write down details of your order and send them to the company.
  3. After connecting with you customer care official will connect with you and process your request.
  4. Official will send you a prepaid return label which will have all the required details of the return.
  5. The company will send you a postage prepaid return slip and you will have to put the system in the original return box and paste the prepaid return label on the box.
  6. You can check your UPS drop-off location here and send your package to the mentioned address.
  7. Your refund will be processed to your original form of payment.


FAQs about Simplisafe return policy

SimpliSafe return provides the whole money back guarantee to its customers and it will process the amount in the form of original mode of payment. If you are using credit card for the payment, you will get refund to credit card and it may additionally take extra time depending upon your bank and this time will be additional to 5 days peiod set by the company.

Best thing about return process is that they will pay for your return expenses through any courier service provider

Type of paymentNumber of days refund will take place inRefund and Credit Policy
Credit card/Debit card used while purchasingYou will get refund within 5 business daysYou will be refunded to the original form of payment; if you use a credit card, you will get a refund in your credit card. The company will not refund anything from the payment amount.
Cash or CheckYou will get refund within 5 business daysYou will be refunded via check
PaypalYou will get refund within 5 business daysCheck
GiftYou will get refund within 5 business daysCheck

Return Policy for Various Products

Simplisafe has 60 days standard return policy for most of its products and if you are returning the product within this time period, you will have the refund in form of original mode of payment and you will have full money back guarantee.

Products and purchasesProduct ConditionReturn Policy
All kind of general items  Original condition and in original packaging60 days return policy for return through original mode of payment

SimpliSafe Exchange Policy

Simplisafe offers exchanges for most of its products and you can return the product and you will get the exchanged product from company. You will have to send the product back to the company and you will receive another package from the company in form of exchange from the company after full inspection of your product.

SimpliSafe FAQ

Questions that you shouldn't miss!

What is Simplisafe Customer Service Number?
You can callcontact Customer Relations at 1-800-548-9508.

What are different return methods?
If you wish to return the products, you will have to return the product only through calling customer care number and getting return label.

Does Simplisafe equipment require wifi?
No. you do not need any wifi or computer connection for Simplisafe equipment to work. The company will provide cellular-based monitoring for your systems to work.


Do you know that Simplisafe was established by Harvard Business School Graduates and the idea was generated when friends of founder experienced break-ins from thieves and they could not find any company that was providing services for rentals!

We are pretty confident that you must have got most of the answers and queries from the article. You can share similar kind of experiences with us and we can collate these experiences and findings for you and people like you looking for this information.

Other guides to check-out: Home Depot Return Policy, Amazon Return Policy, How to sell refurbished products on Amazon Renewed?, Do You need a Business License to Sell on Amazon?

If you want to provide some suggestions and think that we can do something better in the way we are presenting information, you can contact us.

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