Shopify is a Canadian e-commerce firm based in Ottawa. The company provides engagement tools, payment, and shopping tools. Moreover, the company also sells its proprietary software and point of sale systems. The company has businesses in 170 countries across the globe. Let’s decode the Shopify Return Policy!
Did you ever try any merchandise from the company, and it was not as per your expectations? Don’t worry! Shopify is always there for you, and if you don’t love your purchase, you can easily return your purchase to the company.
The Guide
The period for return – 30 days
You should raise a request within 30 days from the date of the purchase with the company. Moreover, you should ship back all the returns within 7 days of receiving your return label.
Also, keep a note of the following things while shopping with the company:
- Read the full POS agreement.
- Reach out to the support team at retail-support@shopify.com, if any hardware item is missing with the system that you bought.
How to Return – Brief
You can return any of your Shopify products easily. Shopify gives you the option of returning the product by mail.
Please note that if the product you have sent for return is found unfit by the company, then your product will be rejected and you will be given the following options:
- Shopify will ship the item back to you at a shipping fee of $30
- The company will recycle the product.
Returning your product through the mail
You need to follow the given steps to return your items through online mode. Products should be returned/exchanged in the country where it was bought.
- Firstly, check if your product fulfills all the eligibility criteria for return, such as original condition and original packaging.
- Fill out the return form by visiting this link.
- Shopify will review your form, and they will send you the return label. Make sure that you send the products within 7 days of receiving the return label.
- Attach the return label on the product you wish to return.
- Once you finish packing your items, take the package to any UPS-authorized location or dropbox.
Shopify does not charge any shipping or return fee from its customers.
How will Shopify refund your purchase?
Shopify will first review your order on quality terms; once the items are assessed on quality terms, you will receive a confirmation via email when your return has been processed.
It takes the company 8 days for all returns to be processed once they reach its warehouse facility. If your order is found good on quality terms, you will be refunded to the original form of payment.
| Type of payment | Refund will process in: | Refund and Credit Policy |
| Credit card/Debit card used while purchasing | 8 business days | Shopify will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card used for the transaction |
| Cash | 8 business days | You will be refunded via cash |
| PayPal | 8 business days | PayPal |
Return Policy for Shopify Products
Shopify has a standard 30 days policy for most of its purchase.
Moreover, the company does not allow you to return any purchase after 30 days of time frame. Make sure that the merchandise has not tampered with its original packing.
| Products and purchases | Product Condition | Return Policy |
| All other merchandise | These products should be in original condition and packed with the same packaging. | These items can be returned within 30 days. |
| Chip and Swipe Readers | NA | These items are not eligible to be returned or exchanged |
| Physical Gifts | NA | These items are not eligible to be returned or exchanged |
Exchanges at Shopify
If you purchased an item and you wish to return it, you need to place a new order, as Shopify does not offer exchanges via return shipment. You can place a new order for the desired items on Shopify.com.
Warranty
The company offers a warranty on the following items:
- Tap and chip reader has a 1-year warranty
- Chip and swipe reader can’t be returned. However, it comes with a 1-year warranty
Questions?
What is Shopify Customer Service Number?
If you wish to call, you can reach the company at the contact center.
What if I get a defected item?
Don’t worry if you get a defected item; you will be given a full refund. You need to inform the company immediately about the defected item by reaching out to customer service.
Can I return an item after 30 days?
No. you are not allowed to return any purchase after 30 days of delivery.
Will shipping and delivery charges be refunded?
The company will refund shipping and delivery charges for all kinds of orders.
Conclusion
Do you know that the company has more than 1000,000 businesses in over 170 countries?
Moreover, in 2018, the company’s gross merchandise volume was above $41 billion.
We understand that you had a lot of questions about Shopify Return Policy before, and a lot more of your doubts must be cleared by now.
Check out our other guides – Shein, Macy’s, LL Bean, CarMax, DSW, and Kohl’s Return Policy.