Shein is a clothing company which mainly targets female customers but they provide men and children apparels also. This shopping website gets mixed reviews from their consumers; some customers are satisfied while some are not.
We suggest you must go through Shein return policy before making a purchase at Shein.com. This guide to Shein Return Policy will provide you with all the information that you need to return your product.
Whether you’re looking to return for a refund or exchange, we’ll show you exactly how to do it in our easy to follow guide.
Shein Return Policy Guide
Shein allows their customer to return items via mail within 45 days of ordering online. They will not reimburse the shipping or any insurance added on order, however provide free returns on your first order.
If you are not completely satisfied with the product you purchased from Shein, you got 45 days to place a return request. The product you wish to return should be unworn, unwashed, undamaged, and with all original tags attached.
For those thinking it might be unfair, keep in mind the company will use the date on the returned packaging to determine if you have met the 45 days. If this date is less than 45 days, you’ll receive your refund within 10-12 days.
| Return Period | 45 Days from ordering |
| Return Method | Via mail or online |
| Exchange Period | 45 Days |
| Exchange Method | Via mail or online |
| Refund Period | 10-12 days |
| Refund Method | Method of Payment |
How to Return Shein Products
To return your item, you need to ship it to Shein’s return center. You can follow the simple step-by-step guide below:
Step 1: sign in to your SHEIN account and click on “My Orders” to select the order you wish to return.
Step 2: Click on “Return Item” to select the item(s) you would like to return.
Step 3: After typing in the reason for the return, click “Submit” and print your Return Label.
Step 4: Pack your product and attach return label on the package.
Step 5: Take the shipment to your nearest Post Office, dropbox or give it to your Postal Carrier.
Note: You only get the first return free, any additional return of the same order will incur a charge of $7.99 (which will be deducted from your refund).
Shein Exchange Policy
You may choose to swap your item for a different size if it doesn’t fit as expected. Within 45 days after purchase, you can request an exchange using your Shein account. If the item you’ve requested is available, you’ll be given an exchange. If you don’t like it, you can ask for a refund.
Refund Policy
On average, Shein takes 7-10 days to process your return and issue refunds upon receipt of your package. The refund amount will be credited to the original source of payment or to your Shein wallet.
Note: The original shipping fee and the insurance are non-refundable
Note: If you are shopping on Black Friday, you’ll have to wait for one-week to request a return.
Products covered under Return Policy
| Product | Return Window | Exceptions if any |
| Bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets) | Non-returnable | If received damaged/defective, contact their customer service here |
| Free gifts | Non-returnable | – |
| Rest | 45 days | Do not send your return to the address on your package, follow the instructions given on the return label |
FAQs
What is Shein’s Customer Service Number?
Their US phone call centre is not open yet, you can contact them here.
Does Shein Have Free Returns?
Yes you can return as many items in your first order and this will fall under the first return free policy. Subsequent returns will not be free however.
Can I Return Items on Sale?
Yes, you can return sale items if they meet the return policy’s requirements. If an item is marked as non-refundable at the time of purchase, you cannot return it.
How Long Do Shein Refunds Take?
After receiving your product, Shein refunds take 7 days to process. Due to current world circumstances, refunds are taking 10-15 days as of 2022.
See Also: Sephora Returns
Is Shein Legit?
Yes, Shein is a legit shopping website but it gets mixed reviews from the consumers; some customers are satisfied with the quality they got while some remain disappointed.
Does Shein Accept Returns After 30 Days?
Shein allows returns for up to 45 days from the date of purchase. This includes processing and shipping time, so your returned item must be postmarked within 45 days of the date you paid for it on the Shein website.
Conclusion
Fun Fact: Do you know that Shein has 8M + followers on Instagram? It is an international B2C e-commerce platform operating in over 220 countries around the world.
Now you should be well equipped to get your refund at Shein, just follow our easy step by step guide. You have 45 days to get a refund from the company post purchase.
Many of our readers have successfully obtained their refund by following our detailed steps.
I hope our guide to the Shein return policy helped you in some way. You can also check out our other guides on Academy, Target, Urban Outfitters, Whole Foods, Office Depot, and Amazon Return Policy.
Related:
i just sent back and order with 3 dresses and i cannot print a return label because i have no printer. so i sent them back by mail and paid 14.75 will i get reimbursed?
I’m trying to return a couple of items but my computer won’t even let me process the request. There’s an X over the process button. Does anyone have Shein’s USA returns address?
where do I find the label?
Your blogs are really amazing with lots of information. I would like to say thank you to share such good information.
Thank you, for writing and sharing such an amazing blog post. I really got a lot of information from your blog post.
It’s telling me I don’t have a order to return but I have a order number GSUMP610B00J0PA and products that are to small to return