Sephora is known for its wide array of quality personal care and beauty products. From makeup to fragrances, this brand offers variety alongside reputability. Even so, once in a while you may come across a product that doesn’t match your needs or expectations. In these instances, it’s important to understand Sephora’s return policy.
Whether you’re looking to get a refund or exchange your product, we’ve broken down all of the details of Sephora’s return policy in this guide. Don’t forget to check out our FAQs at the end of it all to answer your big questions in a jiff.
What Is the Sephora Return Policy?
Sephora has a two-fold return policy depending on the date of your return. Returns are accepted on unused or lightly used products up until 60 days past purchase date; however, there are different policies for returning within 30 days as opposed to returning within 31-60 days. All returns should include the original receipt for completion.
Refunds are processed within 30 days of purchasing your product. Generally speaking, your payment will be refunded to its original source.
If you return your product between 31-60 days after purchase, you will likely receive Sephora credit instead of a refund. You may also be able to exchange your product in this time frame if you’re looking for a different shade, color, etc.
General returns can be made by mail, in-store, or through certified third-party Sephora vendors.
|Sephora Return Policy
|Online or in-store
|Online or in-store
|7-10 business days
|Original Method of Payment
How to Return a Sephora Product
When returning a Sephora product, you can first choose if mail-in returns or in-person returns are appropriate for you.
Mail-in returns are acceptable for online Sephora purchases, not including Online Pickup in Store purchases or Same Day Delivery purchases.
For Online Pickup in Store purchases, Same Day Delivery purchases, or in-person Sephora purchases, you should return your product at a brick-and-mortar Sephora location.
Sephora Returns by Mail
You can start and track your return by mail online. Have your order number and zip code ready to begin this process.
Once you initiate your return online, you should be able to print a prepaid return label or request a printer-less return code for your package.
Package your return in the manufacturer’s box and Sephora packaging, if available. If not, package it in a padded envelope or box for safe transit.
Add your return label and drop off the package at a specified FedEx location. Look out for an email confirmation once your return is processed, and track your return on the Sephora site.
Sephora Returns in-Store
Sephora returns in-store are straightforward. Bring your product, receipt, and government-issued ID to the store with you. If you purchased the product with a credit or debit card, you will need to present that card as well to complete the refund process.
If you purchased your product at a Sephora inside another retailer such as JCPenney, Kohl’s, Macy’s, etc., you will need to return the product at a Sephora located in the same retailer.
Can You Return an Online Purchase to the Store?
Yes, you can return your online purchase to a Sephora store within 60 days. Be sure to bring your product, original packaging slip, ID, and the card used for payment.
How Strict Is the Sephora Return Policy?
Sephora’s return policy is compatible with other beauty-oriented stores. So long as you have the required items, such as the receipt and your debit/credit card, returns are fairly simple.
Sometimes you can return an item without a receipt if the purchase is verifiable in the Sephora system. Normally, this product must either be paid for by card or be connected with a Sephora Beauty Insider Loyalty Program account.
It is up to the cashier to determine whether your product is deemed as “unused or slightly used.” Products that have been used excessively or damaged may be unacceptable for returns and refunds.
See Also: Zara Return Policy
Sephora Exchange Policy
Especially with makeup products, some customers may need to exchange a purchase for a different shade or color. Sephora offers exchanges within 60 days at in-store locations. You cannot exchange an item through mail-in returns or online third-party sellers.
If the product is no longer available for an exchange, you may receive a refund or store credit.
If you’ve had the product for more than 30 days, you will only be eligible for an exchange or store credit.
Sephora Refund Policy
You can receive a refund for your product only if it’s new or lightly used and returned within 0 days of purchase. The refund will go back to the original payment source. This means if you paid for it in cash, you will receive cash. If you used your credit card, the refund will reflect on that card’s account.
Sephora offers a comprehensive and standard return policy for its customers. Returns are accepted up to 60 days post-purchase. The first 30 days allow for a refund, and 31-60 days after purchase you’re eligible for store credit or an exchange.
Be sure to bring your ID, receipt, and original payment source (e.g., debit/credit card) with you to ensure a smooth return.
Does Sephora Take Returns Without a Receipt?
Sephora will accept a return without a receipt only if the purchase is verifiable in its system. Most verifiable returns must have been made with a debit or credit card. Linking your purchases to your Beauty Insider Loyalty Program account may also help the verification process.
Does Sephora Accept Returns After 30 Days?
Yes, you can return your Sephora product up to 60 days after purchase. After 30 days, you will only be eligible for store credit or an exchange.
What Items Cannot Be Returned to Sephora?
Sephora items purchased on third-party markets cannot be returned to Sephora. Products that were excessively used or damaged after purchase cannot be returned. Some clearance or sale items may also not be eligible for returns.
How Long Do Sephora Refunds Take?
If you purchased your product in-person and with cash, refunds can take as little as a couple of minutes. If purchased online or with a credit/debit card, it can take up to 30 days to process and reflect the return on your account.
Can I Return Sephora Product After Use?
Yes, Sephora accepts lightly or barely-used products for return.
Does Sephora Have Free Returns?
Yes, almost all returns to Sephora are free. If you’ve purchased your product online, you should be able to print a return shipping label.
See Also: Forever 21 Return policy