Sams Club Return Policy in 2023 |

sam's club store

Sam’s club is the US chain of membership-focused chain of retail warehouse clubs operated by Walmart. The company operates this warehouse chain in around 559 locations in the US. Sams Club return policy is quite convenient and user-friendly, Sam’s Club provides user satisfaction guarantee to all its users. 

However, if you still feel the need to return the product you can easily do so. We have covered all the basic information related to the company’s return policies.

Sam’s Club Return Guide

sams club return policy guide

The period for return – Not Specified

Sams Club Return Policy does not provide a specific period to return its purchases. There are different return procedures for different Sam’s Club items, so you need to go through the list of items to get a gist about the return policy of the company.

The process of return

Sam’s Club allows you to return its products via three methods – Return by mail, In-store return and by calling customer care. Below are all the methods explained step-wise for you.

All returns made through mail

To return your items by mail, you need to follow the steps given below:

Step-1: Firstly sign in to your Sam’s Club account.

Step-2: Go to My Account section and click on ‘Order History’ tab.

Step-3: Tap the return item tab next to the item you want to return.

Step-4: Get the return label printed as per the instructions provided.

Step-5: Attach the return label to the product you wish to return.

Returns made at a local store

You can returns items bought through online medium and in-store to any Sam’s club store.

Step-1: Look for the nearest Sam’s Club store, by visiting the Store Locator.

Step-2: Pay the visit to your nearest Hobby Lobby store.

Step-3: Do not forget to bring the invoice with the item you wish to return.

Step-4: Go to customer care desk and customer care representative will help you in the processing of your return.

If you do not wish to return your items by the above two methods, you can also contact Sam’s Club customer care. You just need to dial 1.888.746.7726 and tell the representative your order number and they will be happy to help you.

Exceptions to online and in-store return policy

Here are the few exceptions, you need to take care of while returning your products:

  • The items purchased from Sam’s club store cannot be returned via online mode.
  • You can return most of the purchases made from any of the Sam’s Club store to any store in the US, except for the following:
  1. Adult Beverages (Wine, Beer and Spirits).
  2. Tobacco Products and Cigarettes.
  3. Contact Lenses

Refunds at Sam’s Club

sams club refund

Sam’s Club will first assess your order on quality terms to be double sure of the quality. If found good, they’ll process your refund immediately.

Type of paymentRefund will process in:Refund and Credit Policy
Credit card/Debit card used while purchasingNASam’s Club will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card.
Cash or CheckNAYou will be refunded via cash.

One thing that you must keep in mind while returning is that the product should be returned in its original packing with all the parts or accessories included.

These items also include any promotional gifts and shopping gifts to get a full refund of your purchase. Sam’s Club reserves the right to deny the return of any product.

Return Policy for Sam’s Club offerings

Sams Club return policy follows a very detailed and specific return policy for its products, the following table contains all the items, the company has listed for returning via the store or online medium.

Products and purchasesProduct ConditionReturn Policy
Adult Beverages (Wine, Beer and Spirits)Contact the local store, where you purchased them fromNon-returnable
Cigarettes and Tobacco ProductsContact the local store, where you purchased them from.Non-returnable
Custom or Personalized PurchasesNANon-returnable
Bulk/Volume Purchases via SamsClub.comIf an item arrives with a visible defect, then contact immediately to Sam’s Club customer care.A single order of five 5 units or multiple orders (at least 5) of the same item can be returned within 72 hours.

The purchases greater than $1,000; or 50 orders bought in a year month by month can’t be returned.
Contact lensesUnopened and in original condition.30 days return window, can only be returned to the store from where you bought them.
Hearing aids and eyeglassesNAThese items are not eligible for return. However, you need to contact the local store for more information on the return policy.
 Wholesale Trading Purchases (Truckloads or Export Sales), Prescriptions and Gift Cards, Shopping Cards, and Pre-paid CardsContact the local store, from where you purchased these items for more information.These items are not eligible to be returned.



What is Sam’s Club Customer Service Number?
You can call Customer Service number 888-746-7726 from Monday to Saturday from 7 am to 11 pm and on Sunday from 10 am to 8 pm

Can I return an item that I bought online to a club?
Yes! You can return most of the purchase bought online to a Sam’s Club. However, Golf carts, vending machines and auction program purchases are a few items purchased online that cannot be returned to a local Sam’s Club.

Returning items without proof of purchase?
You can return items bought online or via a store without a receipt, at the discretion of the company.

Final words

Do you know that Sam’s Club got its name after Walmart’s founder Sam Walton? The company works as the wholesale chain of Walmart.

You might also want to check our guide on Target, Macy’s, and Walmart Return Policy

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