Ruggable’s return policy gives you 30 days to return or exchange any item. They charge a $25 processing fee per each item returned and require the returned item to be in great condition before sending out a refund or exchange.
Keep reading to find out how Ruggable’s return policy works, and how to get the majority of your money back.
What is Ruggable’s Return Policy?
Ruggable’s return and exchange policy are straightforward. Having only online stores, they do not have different rules depending on how you return the item.
| Return Period | 30 Days |
| Return Method | Via Mail |
| Exchange Period | 30 Days |
| Exchange Method | Via Mail |
| Refund Period | 5 Business Days |
| Refund Method | Original payment method |
How To Return a Ruggable Item?
To return an item to Ruggable:
- Go to the Ruggable portal
- Enter your order number and shipping ZIP code (Note that if your order is outside of the 30-day return window, their website will NOT allow you to move forward)
- Select the item to return and the reason (Only one item at a time)
- Choose whether to exchange or return an item (Get $ amount)
- You will receive a prepaid label in your email
- Ship back your item, preferably in the original box
- Once they receive your item, they can complete the return
Can You Return an Online Purchase to the Store?
There are no physical Ruggable stores. Unless you purchased a Ruggable product directly from another retailer (in which case you will have to follow their specific return policy), you will have to return the Ruggable via mail.
How strict is the Ruggable Return Policy?
The Ruggable return policy is very strict. Before allowing a return or exchange, Ruggable will take a few days (maximum 5) to look over your product and make sure it is still in good enough quality to resell.
Some reasons your item may not be able to be returned:
- Pet dander/fur
- Grass or dirt
- Signs of wear, improper care, or washing
- Damage or stains
Any items that are inspected and found not to be up to their standards will not be refunded or exchanged.
Ruggable Exchange Policy
To exchange an item to Ruggable:
- Go to the Ruggable portal
- Enter your order number and shipping ZIP code (Note that if your order is outside of the 30-day return window, the website will NOT allow you to move forward)
- Select the item to return and the reason (Only one item at a time)
- Choose whether to exchange or return an item (Shop now with $ amount)
- You will receive a prepaid label in your email
- Ship back your item, preferably in the original box
- Once they receive your item, they can complete the exchange
To exchange an item, the product must be returned within 30 days. Exchanges for already exchanged items are not allowed. Also, any discounts and promo codes can’t be applied to exchanges and must be based on full retail price.
If the item you are exchanging your product for is more than your original item, you will pay for the difference. However, if your original item was more expensive, Ruggable will send you a refund for the difference.
When making exchanges, they have to happen when you return your original item. You are not allowed to save exchange credits. You can also only exchange your item for something similar. For example, if you bought a rug cover, you cannot exchange it for a rug system.
Unlike refunds, Ruggable exchanges are free unless the item you want costs more than the item you are exchanging.
Ruggable Refund Policy
Ruggable’s return policy states that they can take returns within 30 days of delivery. They will send you a prepaid shipping label, so you can send the item back with no issue. Once they receive the item, they will inspect it carefully to determine if it is still in prime condition. If it is, they will send you your return.
Ruggable does take out a $25 processing fee per item returned.
Does Ruggable Take Returns Without a Receipt?
Since Ruggable is only online, all you need to return your item is the ZIP code you shipped to and the order number. There is no need for a receipt.
What Items Cannot be Returned to Ruggable?
Sample sale items and sample swatches cannot be returned to Ruggable. Also, any items that are Ruggable items but sold by a third party must be dealt with by that third party, and not Ruggable itself.
Exceptions (To The Return Policy)
If you live outside of the U.S. Ruggable cannot offer any exchanges. They also cannot issue return shipping labels, and you must contact customer service to initiate a refund.
Can I Return a Ruggable Product After Use?
Yes, as long as your product is in good condition and passes their standards upon inspection.
Some reasons your item may not be able to be returned:
- Pet dander/fur
- Grass or dirt
- Signs of wear, improper care, or washing
- Damage or stains
FAQs
Does Ruggable Give Full Refunds?
No Ruggable takes out a $25 processing fee per return.
How Long Do Ruggable Refunds Take?
Ruggable requires a 5-day window after receiving the item to inspect it and make sure the product is up to their standards. After that, it will take 1 to 3 days for the refund to be returned to your account.
Does Ruggable accept Returns After 30 Days?
No, Ruggable will not accept any returns after 30 days. If you try to return the item after 30 days, the website will not even allow you to continue.
Conclusion
Ruggable is an online-only store. For that reason, returns can be a bit of a struggle.
There are no physical stores to go to and get a quick, easy refund or exchange. Due to the high costs of shipping rugs, Ruggable takes out a $25 processing fee per each item returned.
You have 30 days to return or exchange any item to Ruggable, and will get an exchange or refund only if the item passes their quality standards.
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