Complete Guide – Ross Return Policy (2023)

Ross is a California based discount department stores chain, targeting middle-income households. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico.

In some cases, the item you have bought from the Ross store might be defective, or it did not fit as you wanted it to be, so it is better to know the company’s return policy.

Return Policy

The Ross return policy is 30 days, allowing customers to bring their items back to the store.

Ross’s standard return policy is to provide the return of the items within 30 days from the date of delivery.

If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores.

Initiating your returns

Ross uses a refund verification system, and all the returns are subject to verification.

 Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store

Visiting a local store

In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. Here are some easy to follow steps to get your product returned:

  1. The very step you need to take is to visit the Ross website and click on the store locator.
  2. After locating your nearest Ross store, pay a visit to that store.
  3. Accompany the products with the original purchase receipt.
  4. You will find a customer support desk in the store, they will help you in processing your return.
  5. When your return is processed, you will get your refund in the original mode of payment.

Few things to take care before returning your product.

  1. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise.
  2. If the items you are returning are worn, used, and altered, you will not get any refund.
  3. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the item’s current selling price.

Ross Exchange Policy

All the unused and original items are valid for in-store returns. You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged.

Ross Refunds

Ross will provide you with a refund through the original mode of payment. Before you get the refund of the product, your refund will pass through a system verification (i.e. Ross Refund Verification Process).

Ross uses this step to monitor any fraudulent activity and return policy abuse. And if any return is found suspicious by the system, it would be declined for refund or exchange.

Type of paymentTime to get a refundRefund and Credit Policy
Credit card/debit card    NARoss will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable
GiftNAGift Card
Check5 additional daysCash

Please also note that shipping and handling costs are not refundable.

The return of gift cards is only possible with the original receipt.

Conditions of return for different products in their kitty

Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.

However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product.

Products and purchasesProduct ConditionReturn Policy
SoftwareYour product will not be returned if it has been opened. However, if you received a defective software, you can exchange it with the same one on providing purchase slip30 days
Gift CardsShould be accompanied with original receipt30 days
Fine JewelryFine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department30 days standard return policy
Swimwear and lingerieSwimwear and lingerie should be returned with the original ticket attached.30 days standard return policy

What if you don’t have a receipt?

You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit.

Ross reserves the right to refuse or accept the returns made by any consumer at its stores.


What is Ross Customer Service Number?

You can call Customer Service number 1-800-335-1115.

What if I got a defective item?

If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value.

Can I return items at the Ross store without the receipt?

Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt.

What if I return my products after 30 days?

Did you forget the return deadline? Don’t worry. You can return items after 30 days, but you will be refunded to you as store credit.


Do you know that the Morgan Stanley analysts have given the tag of “Retail Treasure” and “Rarity” to the Ross stores due to their strong sales, despite the slowdown in the industry?

Check out our other guides to – Uniqlo, Nordstrom, and SSENSE Return Policy.

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7 thoughts on “Complete Guide – Ross Return Policy (2023)”


      i know this trick already. you are only allowed 2 returns without receipt per year. Yes call them and complain. they should over ride

  1. I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. How long does it take? Thank you.


    i have my receipt for 2 handbags, brand new condition still w/tags on. i also have my receipt but dated back from 2019. I have never had a problem in the past getting just store credit. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. She refused to give me credit today? i will be calling customer service tomorrow. IS THERE A TIME LIMIT UNDER ABOVE CONDITIONS TO GET STORE CREDIT FOR WHAT I PAID?

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