Return Rooms To Go Merchandise (2023) | Rooms To Go Return Policy

Rooms to Go Store

Rooms To Go is a retail store chain selling furniture based out of Seffner, Florida. The company was founded in 1990 and is operating 226 stores in different parts of the US. We recommend you to go through the Rooms To Go Return Policy before making a purchase there.

What if the furniture that you bought online or from the company’s showroom doesn’t fit your internal decoration, read on to know the simple return process described below!

Rooms to Go Returns

The period for return – 48 hours within the delivery

The company also operates a very stringent return policy. You can only cancel the merchandise only till it is loaded on the truck.

Rooms to Go reserves the right to refuse the return of any product.

How to file your Return

How to return Rooms to Go items

Rooms to Go sells through both online and store model, so you get the option of returning the merchandise there.

However, the Rooms To Go Return Policy gives you only one choice to return only online bought items by directly calling the customer service number, here we have explained the method with some easy steps.

Online Return

You can cancel your online order only if It hasn’t been loaded yet, It gives you a time of approx 3 days before delivery date.

Once the product is out for delivery, it can’t be undone. The company take 10 days to process your orders.

You can’t cancel Express/Next Day Delivery orders .

To return your items, follow the simple steps given below:

  1. Firstly, you need to get in contact with Internet Sales Support.
  2. Contact the support staff at 1-888-709-5380.
  3. The customer service team will contact you.
  4. Do provide the customer service personnel with your original sales order number.
  5. They will give you instructions to return your product.

It would be best if you kept shipping receipts until your return is refunded.

Do remember the following things while making a return for online orders:

  1. You have to bear the shipping charges.
  2. Company takes 10 days to refund the product.
  3. Also, you will be charged with restocking fee.

Refunds at a store

Rooms to Go doesn’t provide refunds for the items bought through its showroom and sales can’t be canceled after merchandise has been delivered.

Take note of a few things before buying an item from the showroom.

  1. Express Day Delivery orders will not be eligible for a refund or cancellation.
  2. You will get full refund only when there is no delivery of the product.
  3. You will only get the refund of 80% price if you cancel the product just before the delivery.


Rooms to Go refund policy

Rooms to Go generally refund you in the form of the original payment method. Moreover, refunds can’t be made to alternate cards or different forms of payment.

Payment modeYou will get the refund in:Refund and Credit Policy
Credit card/Debit card used while purchasing10 Business daysRooms to Go will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card.

Return Policy for Various Products

For most of its products, Rooms to Go follows 48 hours return policy.

When you are requesting a return, ensure that your product is in original condition and the product has not been tampered with or else the company may not accept returns.

Products and purchasesProduct ConditionReturn Policy
Online sale itemsThe product should be in original condition Online sales may only be canceled up until merchandise is loaded on the truck for delivery, 48 hours before the delivery date
Express/next day delivery itemsNAThese products can’t be returned
Showroom salesThe product should be in original conditionShowroom sales may only be canceled up until merchandise is loaded on the truck for delivery, 48 hours before the delivery date. 

Important considerations before returning

If you purchased an item and you wish to return it, you need to place a new order, as Rooms to Go doesn’t offer exchanges via return shipment. You can place a new order for the desired items on Rooms to Go.

Some Questions

Rooms to Go FAQs

What is the Rooms to Go Customer Service Number?
You can call Customer Service at 1-888-709-5380.

What is the time-frame for refund processing?
You’ll get your refund within 10 business days after the company has received your delivery confirmation number.

Can I return products on visiting the store?
No, the company doesn’t operate the store model; returns are only accepted by mail. Once authorized by the company’s Internet Sales Support Staff, you will be advised as to the most efficient return shipment method.


Do you know that Rooms to Go is America’s #1 independent furniture company with the nation’s most extensive furniture inventory? Overall the company is at the 3rd position in the US.

I believe this article on rooms To Go Return Policy has cleared all of your doubts, if not, feel free to ask them below 🙂

Meanwhile, check out these guides to – Shein, Sprint, Allen Edmonds, Everlane, Brooks Brothers, and Academy return Policy.

3 thoughts on “Return Rooms To Go Merchandise (2023) | Rooms To Go Return Policy”

    1. Hi Henry,
      We have listed down step-by-step procedure to return your item. You can follow that to return your damaged product.

  1. I received a delivery of a sofa from rooms to go a week ago. I have tried to like the sectional couch but is way way too deep to sit on comfortably and it is hard and I just hate it. It is pretty and fits the room…it is just made horribly. I have bought many many things from room to go and am surprised by the failure of the design. Do I have any chance of returning it and getting another one from them?

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