ROMWE is the global internet fashion retailer; the company was founded in 2010. The company is popular for maintaining excellent quality products yet offering trendy pieces at incredible prices. The company supplies its fashion accessories to almost every country.
Have you ever tried clothing from ROMWE? Did you face some issues with your merchandise? If yes…you are at the right place.
We will take you through the ROMWE return policy in detail. Generally, ROMWE tries to provide its users with a stress-free shopping experience.
However, if you still do not love your purchase, you can easily return your purchase to the company.
Standard Return Policy
The period for return – 60 days
The ROMWE return policy states that you can return your purchases up to 60 days from the date of the purchases. However, the products you wish to return should be unaltered, undamaged, unworn, clean, unwashed, free of lint and hair, and in their original condition.
Please note that ROMWE does not accept returned items that were sent back by you directly without checking with the company first.
In lieu of current conditions of COVID-19, the company has extended the return for all orders made after 1 February 2020, from 60 days to 75 days.
Conditions of Return
ROMWE Return Policy allows you to return any of its merchandise bought online mode by mail only.
ROMWE is the internet-based retailer, so you can only return its merchandise by contacting customer service and arranging for pick-up through the mail.
Ship them back to ROMWE via mail
We’ve simplified the online return method by explaining step-by-step below. Products should be returned or exchanged in the country where it was bought.
Step-1: Firstly, check with the customer service about the return procedure for that particular item.
Step-2: Go to the sign-in tab and enter your password and mail ID.
Step-3: Now, click on the order and tap initiate return next to the item you want to return.
Step-4: Next, you need to submit the reasons for the return.
Step-5: Print the return label as instructed.
Step-6: Attach the return label to the product you wish to return.
Step-7: You may be required to pay a $5.99 return fee with an order.
Step-8: Once you have packed the items, take the package to any UPS location.
Return in a store
As ROMWE is the internet-based retailer, you can’t return any of its merchandise to its stores. Why? Well, they do not have any store 🙂
Refunds
ROMWE will first assess your order on quality terms, once the items are evaluated on quality terms, you will receive a confirmation via email when your return has been processed.
If your order is found right on quality terms, you will be refunded to the original form of payment
Most returns are processed within 5 business days after it receives your returned package.
| Type of payment | Refund will process in: | Refund and Credit Policy |
| Credit card/Debit card used while purchasing | 5 days | ROMWE will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. |
| Cash | 5 days | You will be refunded via cash |
Remember that Refunds will be initiated for items only; other fees like insurance, shipping, and COD service charges are non-refundable.
Return conditions for final sale and other items
ROMWE has a standard 60 days policy for most of its purchase. However, some of its purchases are exempted from 60 days policy.
Do remember that all returns must be in original condition, i.e., not worn out, unwashed, with no damage done to the item, must be clean; merchandise too must be the same with its original packing.
| Products and purchases | Product Condition | Return Policy |
| All other merchandise | These products should be in original condition and packed with the same packaging. | You are allowed to return these products within 60 days. |
| Final sale items and free gifts | NA | These items are not eligible to be returned or exchanged. |
| Bodysuits, lingerie, swimwear, jewelry, personal & health service, and accessories (except scarves, bags, and mermaid blankets) | NA | These items are not eligible to be returned or exchanged. |
ROMWE Exchange Policy
If you purchased an item and you wish to return it, you will be required to return the previous order and order for the new product.
Moreover, the company reserves the right to deny you the exchange, due to unavailability of the product
Answers to some questions
What is Romwe Customer Service Number?
If you wish to reach to the company officials, you need to follow this link.
What if I get a defected item?
Do not worry if you get a defected item, you will be given a full refund. You need to inform the company immediately about the defected item.
Will shipping and delivery charges be refunded?
Yes, but only if the return is an error by the company.
Conclusion
Did you know that ROMWE strives for ethical and humane production? They signed a binding agreement with their suppliers to enforce the highest production standards.
Don’t forget to check out our guides to DSW, Shein, Gucci and Uniqlo Return Policy.
We suggest you share your experience with Romwe returns with us in the comments section below. Let’s help other shoppers like you as well 🙂