Puma’s Return Policy

Almost everyone either knows of the Puma brand of sneakers or at least recognizes the iconic symbol of the company. Puma started in 1948 in Germany and has since become one of the biggest brands in the sneaker culture.

I personally love their shoes. They are trendy and comfortable, and I own several pairs. So, what if I ever wanted to return something from Puma? Say I bought a new pair of shoes, and they were just too small.

What is the return policy at Puma?

You can return your online order within 45 days of purchase as long the order was placed on the company website. The product needs to be returned unused, in the original packaging, for a full refund.

In this article, I will go into more detail about the return policy of the Puma company.

puma shoes

What is Puma’s In-Store Return Policy?

Any Puma item that was purchased in a store must be returned back to the original store of purchase. The customer must adhere to the store’s return policy.

If you are returned directly to a Puma store, bring in the original form of payment and a copy of your receipt, either printed or electronic. Any purchases made by credit card will be credited back to that card.

If you paid by Apple Pay, Pay Pal, or used a Puma gift card, then you will receive a Puma gift card with the refunded amount. Any orders paid for using Afterpay cannot be returned to a store, but you can return your item online.

For a list of Puma’s Outlet Stores, check out this link to find the store nearest you.

See Also: Nike Return Policy

What is Puma’s Online Return Policy?

As long as you placed your order online at Puma.com, you can return your item within 45 days of purchase. Items need to be returned in the original packaging, in unused condition, for a full refund.

Bodywear, gift cards, face masks, and any customized products are unable to be returned online.

Return Period45 Days
Return MethodMail or online
Exchange PeriodNo exchange option
Exchange MethodNo exchange option
Refund PeriodWithin 10 business days
Refund MethodOriginal Method of Payment

How to Return an Item to Puma

If you need to make a return to Puma, they make it very easy.

For Account Members

  • Go to your My Account  on the Puma website
  • Log in with your username and password
  • Go to Order History and select view
  • Find the item you wish to return and click Initiate Return (if your item is not eligible for a return, there will be no Initiate Return button).
  • Confirm the item
  • Enter any details and feedback about your return
  • Review all your information and select Place Return
  • Print your prepaid FedEx return label
  • If you do not have a printer, you can use the QR code to drop your package off at a FedEx drop-off location

For Non-Account Members

  • Go to the return portal and select Initiate Return in the top right corner
  • Enter your email, order number, and billing zip code used when you placed the order
  • Select the item you wish to return
  • Enter details and feedback about your return
  • Review your details and select Place Return
  • Print your prepaid return label from FedEx
  • If you do not have a printer, you can use the QR code to drop your package off at a FedEx drop-off location

How Strict is the Return Policy at Puma?

Puma’s return policy is fairly relaxed. They allow you to return within 45 days and will pay the shipping as long as the item was purchased at Puma.com

What is the Exchange Policy at Puma?

Puma does not offer any exchanges at this time. In order to do so, you would need to purchase a new item and then go through the return process.

Puma will give you a pre-paid FedEx shipping label for the return, and your new item will also come with free shipping.

If you need help placing a new order with sizes or different colors, please contact the customer service department at 888-565-7862. Agents are available from 7 am to midnight, seven days a week.

What is Puma’s Refund Policy?

Any purchase made by credit, debit, gift card, or PayPal will be credited back to that form of payment. If you used a Puma gift card, you will be given another e-card or gift card with the refunded total.

If you initiate your refund or return on Puma’s website, it can take one to two weeks to process. However, the timeline for processing for each financial institute is different. Reach out to your credit card company if you have any further questions. Typically the will refund you within 7-10 business days.

Does Puma Accept Returns After 30 Days?

Puma will accept returns for up to 45 days from the day of purchase. There is a shorter return time for certain products and exclusives, such as MB.01/MB.02 basketball shoes. These must be returned within 15 days.

What Items Cannot be Returned to Puma?

Puma will not accept any returns on customized products, gift cards, bodywear or facemasks.

Any custom product is not refundable unless it was a case of a material or manufacturing error. Customer service can assist you with any returns regarding errors.

Does Puma Have Free Returns?

As long as an item was purchased on Puma.com, the company will pay for any shipping costs.

How Long Do Puma Refunds Take?

Refunds through Puma will take one to two weeks to process, but it will also depend on your financial institution.

Can I Return Items to Puma After Use?

Items being returned to Puma must be unused, unworn, and in the original packaging. You may not return an item to Puma once it has been used or worn.

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What Is The Return Policy For Online Orders?

Puma will accept returned items that are unused for 30 days from the point of sale.

What If I Receive A Damaged Item?

If you have received an item that is damaged or has defects, please call Puma’s customer service at 888-565-7862

Can I Return Items On Sale?

Yes, any item that is purchased at Puma as part of a sale is able to be returned.

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