Return your Pottery Barn Merchandise in 30 days! – Read Pottery Barn Return Policy

Pottery Barn is an e-commerce company which also runs home furnishing store chains in the country. The company operates stores in the US, Canada, and Australia. In some cases, the home furnishing item you have bought from the Pottery Barn might not have suited your home settings. You might be looking for ways to return the product to the nearest Pottery Barn store, so it is better to know the Pottery Barn return policy. We will be taking you through the company’s return policy in detail in this article

Pottery Barn Store

Pottery Barn Return Guide

The period for return – 30 days

Pottery Barn allows you to return the eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value.

If you are not satisfied with the merchandise, you can quickly return it by visiting any of the Pottery Barn stores.

What different return methods you have?

Return policy of Pottery Barn is very simple, and products can be returned either by visiting a store or by mail. However, if you bought something from Pottery Barn online, then you only have the option to return it by mail.

Similarly, in-store purchases can be returned to a Pottery Barn store only. Further, you can return non-furniture items bought online to stores nearby.

Pottery Barn in-store returns

In-store returns are very convenient and flexible, ensure that you are accompanying the product with purchase receipt. Here are some easy to follow steps to get your product returned:

Step-1: The very step you need to take is to visit Pottery Barn website and click on look for your nearest store.

Step-2: You can look for your nearest store, by visiting this link.

Step-3: After locating your nearest Pottery Barn store, pay a visit to that store.

Step-4: Accompany the products with the original purchase receipt.

Step-5: You will find customer service desk in the store, they will help you in processing your return.

Step-6: When your return is processed you will get your refund in the original mode of payment, the company refund your purchase within 90 days of returning to the company.

Return your Pottery Barn item via Mail

Pottery Barn also allows you to return the products by mail, to return your products by mail go through the following steps:                                                                                                                                                                                                                                                

Step-1: First, you need to pack the items in the original packaging and use sufficient packing to prevent damage in the packaging.

Step-2: After that, you need to get in touch with the company’s customer service to get the return label for your product.

Step-3: You can also print your return label by proving your 12 digit order number and Zipcode by clicking here.

Step-4: After printing the return label, you can drop off the parcel to any United Parcel Service dropbox.

Here is the order number on the receipt.

order number

Pottery Barn Exchanges

All the unused and original items are valid for in-store returns. You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged.


Pottery Barn will provide you with a refund through the original mode of payment. Before you get the refund of the product, your refund will pass through a system verification.

The company uses this step to monitor any fraudulent activity and return policy abuse. And if any return is found suspicious by the system, it would be declined for refund or exchange.

Type of paymentThe Number of days you will get a refund in:Refund and Credit Policy
Credit card/debit card    NAPottery Barn will issue a refund in the form of the original payment; if you used a credit card, you will get a refund in the credit card. Shipping and handling costs aren’t refundable.
GiftNAMerchandise Credit
Purchases above $10014 daysCheque

Please also note that shipping and handling costs are not refundable.

Over $10,000 – If your return for Merchandise Credit Cards is greater than $10,000, Pottery Barn will issue you $10,000 in Merchandise Credit Cards to you on the same day, then they will mail you additional Merchandise Credit Card(s) for the remaining amount owed to you

Return conditions for Registry products and different merchandise

Pottery Barn operates 30 days return policy for most of its products. If the product you wish to return is not tampered with and is in original condition, you will get a refund to your original mode of payment.

However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product.

Products and purchasesProduct ConditionReturn Policy
Pottery Barn Registry productsYour product will not be returned if it has been opened.90 days
All kind of merchandiseShould be accompanied with the original receipt and returned in the same packaging30 days

Following products are ineligible for return:

  • Items without an original receipt or gift receipt.
  • Monogrammed items
  • Mattresses
  • Gift cards
  • Made to Order items, including custom rugs and furniture
  • Final sale items (with prices ending in $.X7 or $.X9)
  • Items damaged through normal wear and tear

International Returns

To get all your international products returned, you need to receive a return authorization from Potter’s call center and can’t be accepted in any of its retail stores.

Please contact the customer service immediately if you would like to return your item. Returns will be credited by our partner, Borderfree, in the original currency used for the purchase

Commonly asked queries

What is Pottery Barn Customer Service Number?
You can call Customer Service number 1-888-779-5176.

What if I got a defective item?
If you got any defective item, then inform Pottery Barn immediately, and it will be exchanged for its original value.

Can I return online items at the store?
To return your online items, you need to return them by mail only.

What should I do to cancel or modify my order?
To change or modify your order, you need to contact them at 1.888.779.5176.


Do you know that Williams-Sonoma runs Pottery Barn as its subsidiary? The company operates in three retail categories – the traditional Pottery Barn catalog, Pottery Barn Bed + Bath, and one for outdoor furniture.

You might also want to check out our guides on Wayfair, Lowe’s, Rooms to Go Return Policy.

If you are thinking of asking some questions on Pottery Barn Return Policy, shoot them below!

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