Poshmark is a trendy fashion apparel and accessories online store. If you have ever purchased from them, you must have seen their impressive collection of thousands of fashion products.
However, if you didn’t like anything you bought from them and want to return it, then we are presenting Poshmark return policy in an easy to understand article below. Enjoy.
The whole return process
The Poshmark return window is 3 days!
Yeah, we know the window is small, so you have to be quick with your complaints.
Remember, Poshmark Return Policy doesn’t allow for a return if the product is of the wrong size, or if the item was delivered late or if you simply do not want the item anymore.
You can only expect a return if the on-site description of the item does not match with the item received.
You will have to make a case for your return to Poshmark within 3 days of receiving the product via either app or internet.
How to return Poshmark merchandise?
Returning something usually is very irritating and frustrating, but that is not the case with Poshmark. Here we describe how easy it is to return any product to Poshmark.
Remember to take sharp pictures of your faulty products to submit as proof to Poshmark.
There are two ways you could file for a return at Poshmark:
File a return via the app
- Open the Poshmark app and go to the Accounts tab.
- Select “My Purchases”.
- Select the order you want to return.
- Then select “Problems/Order Inquiry”.
- Then select “order Not as Described”.
- Select a reason for the return.
- Add photos of the product received, that clearly shows your reason for returning and include a detailed description of the return.
- Hit Submit.
File a return via the internet
- Go to the Poshmark site and log in to your account.
- Select your profile image that will lower a drop-down menu.
- Select “My Purchases”.
- Select the order you want to return.
- Now, scroll down to select Problems/Order Inquiry drop-down menu and select order Not as Described.
- Upload clear photos of your product that you want to return that depict the reason for returning. Also, include a description of your return.
- Hit Submit.
Note – Take clear, sharp images of the problem area(s) of the product you want to return, use natural lighting if it’s a color related issue. Please also add pictures that show tags, serial numbers, and other details, such as stitching and hardware.
Once Poshmark has proof that the item sent to you is misrepresented, they will send you a prepaid return label. Using that, you must ship the item as per the address given in the return label.
Once they get their item back, Poshmark will refund you in full, this shall also include shipping charges and taxes.
You can also make a case for your return or any other issue here.
Return conditions for different Poshmark products
| Product | Product Condition | Return Policy |
| Clothing | Products should be in unaltered condition with their tags/labels on. | 3 days of the return policy |
| Shoes | A wrong size product is not under the return policy. | 3 days of the return policy |
| Accessories | Products shall only be entertained for a return if their on-site description disagrees with your purchase. | 3 days of the return policy |
| Others | Products shall only be entertained for a return if their on-site description disagrees with your purchase. | 3 days of the return policy |
Poshmark Refund Policy
When you purchase at Poshmark, they don’t release the payment to the seller unless the buyer confirms that everything is ok with their received item.
Remember, you have 3 days to make your case if you want a return from the day of the arrival of the product.
Once Poshmark verifies your claim for a return, they will send you a prepaid shipping label, and then you will have 5 days to send the item back to be eligible for a refund.
Issues covered under Poshmark Refund Policy
| Issue | Number of days you should file for a refund | Refund and Credit Policy |
| Undisclosed Damage | 3 days from the arrival of your package | Full refund |
| Incorrect or missing item | 3 days from the arrival of your package | Full refund |
| Item not as described | 3 days from the arrival of your package | Full refund |
| Item is not authentic | 3 days from the arrival of your package | Full refund |
If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds.
If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will not be responsible for a refund.
Poshmark Covid-19 Update
You can still receive and ship packages according to the guidelines of W.H.O. and C.D.C.
Only non-medical grade masks are allowed to be sold on Poshmark, medical-grade masks such as N-95 and hand-sanitizers are not permitted for sale at their site.
If you can’t make it to your post office, you can schedule a free home pickup through USPS.
They are also extending their shipping window from 7 days to 10 days for sellers.
For more information related to the ongoing situation, check their blog here, or contact them at support@poshmark.com.
What other customers are asking?
Q1. What is Poshmark Customer Support Number?
A1. There is no customer support number, but you can contact them here.
Q2. Does Poshmark pay for return shipping?
A2. Yes, they do, once they have verified your claim for a return, they will send you a prepaid shipping label. Your refund shall include all shipping and taxes.
Q3. Can a seller get scammed on Poshmark?
A3. Yes, it is not always the case, but sometimes it does happen. Check the full details of a buyer/seller and note down their contact details. Check their item descriptions, how detailed is it?
If you still get wrong, immediately inform law enforcement and Poshmark.
Summing up with an interesting fact
Did you know that over 50 million users use Poshmark as their online fashion shop!
Also, we’ve some other guides too. They might interest you as well – Target, Bloomingdales, Menards or Gucci Return Policy.
Did you face any challenge while requesting a return at Poshmark? If you did, please share your experience with us in the comments section below!
We advise you to briefly read Poshmark return policy before you make any purchase.
So, if an item is manufactured and runs small or large, and the seller does not note the size discrepancy, wouldn’t that technically be a fault of the seller? For instance, I bought a bra in my usual size, and upon receiving it, it does not fit, and in fact does not measure correctly to industry standards for that size, wouldn’t that be the fault of the seller for not disclosing the true size?