We all know PetSmart as we use it daily to shop for our beloved pets. They have a huge variety of pet animal products like furniture, food, habitats and different services like dog grooming, daycare, etc.
As frequently we shop, more often we find ourselves in a need to return some products that we don’t really like. That’s where we come into the picture. Here we have compiled all the aspects related to the PetSmart return policy to provide a one-stop solution for all your return queries.
In case you don’t know: It also sells small live pets such as hamsters, turtles, fishes, and birds. In case you are not satisfied with the products purchased, you can return it.
PetSmart returning Guide
The period for return – 60 days
If you wish to return any item to PetSmart, you can return it by showing the receipt. The product has to be in its original packaging and sellable condition.
PetSmart Return Policy don’t accept exchanges for prescription based medicinal products. Also, merchandise cards can’t be redeemed for cash.
PetSmart charges shipping, handling, gift wrap, or any other related charges to the customers. Your refund amount would be equal to the purchase price less above expenses.
The costs are reimbursed in case the product delivered was damaged or defective. COD deliveries wouldn’t be accepted and returned to the customer. Exchanges can be made only via in-store returns.
How do PetSmart Returns work?
You can return items bought online or offline via mail or taking it directly to the PetSmart store.
Proof of purchase (e.g., receipt) is required in both the modes, absence of which the amount would be refunded as a store credit.
Below steps explain how to proceed with both the processes to ensure hassle-free returns.
You should try to return them in-store first
The return is free of charge. Just follow the following simple steps to get rid of your merchandise:
Step-1: Find a convenient store near you (click here).
Step-2: Take the item in its original packaging along with the proof of purchase and the credit card used to make the payment to the customer service desk. Proof of purchase includes packing slip or the shipping confirmation email.
In case you do not have the return receipt, you would have to show a valid ID to the store employee, and you would get store credit for the most recent sale amount.
Step-3: The sales executive would check the product for eligibility. Your product should be in saleable condition.
Step-4: If the product is eligible for a return, the executive will refund the amount in the original mode of payment. In the case of an exchange, the difference of the transactions would be refunded or charged accordingly.
Second method is to return them by mail
If you want to return your purchase through mail, you would have to follow the below steps. You can’t exchange your items via mail.
Step-1: Check that the item is eligible for return and fill out the packaging slip. On the bottom of the slip, select the reason for return. Remember to keep a copy for the personal record; the consumer only has to bore the shipping charges.
Step-2: Call the customer care at 1-888-839-9638 to receive a Return Authorization (RMA) number and shipping label. You can also email them (click here).
Step-3: Securely pack the product in the original package (preferable) and attach the return shipping label provided to you on the outside of the box.
Step-4: Include the RMA number in the box and drop it at the pickup location of FedEx (click here) or any other secure postal service. You have to ship return to the following address:
2221 John Glenn Avenue
Columbus, OH 43217
Step-5: Once PetSmart receives the items, you will receive an email notification, and within 3-7 days, you will get your refund.
PetSmart Return Exceptions
Most of the goods can be returned without a receipt. You’d be expected to produce a sales receipt to return the products mentioned in the list below. If the value of these products is greater than $10.
- Electronic merchandise like fencing, collars, and training items
- Vitamins or Non-prescription pet medication
- Filters or pumps
- Grooming tools
Refunds and Credits
Refunds are very well managed by PetSmart Return Policy, most refunds are issued to your original form of payment within the 30 days of PetSmart receiving the returned order. But, usually, it doesn’t take this long.
The refunds are credited immediately, and it might take 3-7 days for the bank to reflect the change in your statement. The refund policy for various modes is explained below.
|Form of Payment||Refund and Credit Policy|
|Credit Card||Show your card to get the refund of the applicable amount (purchase amount less shipping, handling, gift-wrapping or other applicable charges) to the same card In case you do not have the card merchandise credit would be issued|
|Cash||Refund your applicable amount in cash|
|Debit Card||Show your card to get the refund of the applicable amount in cash In case you do not have the card merchandise credit would be issued|
|Check||The applicable amount would be issued in-store credit or cash following a 10-day waiting period from the date of sale|
|Other methods (such as PayPal or Google Wallet)||Merchandise credit for the applicable amount is issued|
|Gift Card||Merchandise credit for the applicable amount is issued|
Returning Damaged or Defective Goods
Sometimes, you might receive a damaged or defective product without any fault of yours.
In this case, contact the PetSmart Customer Care Desk within 30 days of delivery at 1-888-839-9638.
Keep information about your order number and product number from the original confirmation email, as well as your email address and phone number handy.
The customer care will assist you with your return and reimburse all return shipping charges.
If you do not contact Customer Care, you would be responsible for the return shipping charges.
Price Match Guarantee at PetSmart
PetSmart Return Policy offers its customers a price match guarantee i.e. if you find a current PetSmart product being sold for a lower price at a competitor’s store or on www.petsmart.com, the company will match the price
To prove the lower price; receipt, advertisement, or other confirmation would be required.
The costs for products sold at clearance, liquidation, or other special events can’t be matched.
Also, ‘free with purchase’ offers, ‘buy one get one free’ offers or rebates, and sites such as Amazon and eBay are not considered.
PetSmart Gift Card Balance
PetSmart also offers gift cards that can be purchased online (click here) or in the retail stores. Merchandise Return Cards are valid in-store only.
Gift cards can be availed at store or online. They are secured with a 4 digit PIN in the absence of which it can’t be redeemed.
When making a purchase online at the company website (click here), you can redeem up to 5 gift cards per order. Merchandise Return cards are valid in-store only and can’t be used to purchase items online.
It is quite easy to check the balance of your gift card. It can be checked on petsmart.com, at PetSmart retail store, or by calling a Customer Support Representative at 1-888-839-9638.
Keep your Gift Card number and PIN handy while making the call to avoid any hassle. Balance information for Merchandise Return Cards is not available online or over the phone.
For balance information, you would have to bring your card to any cashier in a PetSmart store.
What is the PetSmart Customer Service Number?
You can call Customer Service at 1-888-839-9368 from 8 AM to 9 PM EST all seven days in the week.
Can I return goods bought online in the store?
Yes, you can return online purchases through mail or in-store, though the exchange is not allowed via mail.
Can I return goods if I lost the receipt?
Yes, you can. Just carry a valid ID proof, original packaging receipt, and proof of purchase.
Do you know PetSmart saves close to 500,000 animals every year? The company has a tie-up for a pet adoption service running in-store.
Every 7 days, over 90,000 leashed and vaccinated pets are taken care of in PetSmart in the US or Canada.
PetSmart is our favorite place to go to whenever we think of our Pets. They got a huge variety of products in their kitty.
We don’t want our readers to get stuck on an unwanted product and let go off the refund that you could potentially get. I hope you got your all queries solved by reading this article.
Just in case you still have any query left about PetSmart Return Policy, don’t hesitate to ping us down below. We would be more than happy to solve them 🙂