Party City Return Policy

Party City has become one of the largest retailers when it comes to party and decorative items in the United States. They have also made a very strong online presence for themselves over the years.

What started as a company that was usually only visited around Halloween, Party City now has fans that used them all year round.

Party City has established a return policy that is easy to understand and easy to use and is also very forgiving for customers. The time it takes to make and process a return is very quick and the entire returning procedure is easy to follow, whether you bought your item in a store or on the website.

party city store

What is Party City’s return policy?

Party City Return Policy states that they accept returns and exchanges within 30 days of purchase. Returns are required to have a receipt to be eligible for a refund. Returns after this window are not accepted.

Party City notes that all returns must be unopened products.

Return Period30 Days
ExceptionsSeasonal merchandise
Return MethodIn store or Online
Exchange Period30 Days
Exchange MethodIn store or Online
Refund Period2-5 business days
Refund MethodOriginal payment method

How To Return a Party City item?

The process for returning an item depends on if you are returning a product to the store or via the mail.

In Store Return

To return a product to a Party City store, you will need to locate a store via the company’s website and arrive with the unopened product and receipt.

Mail Return

You will need to access a printable return label via Party City’s website to begin a mail return. You can gain that by typing in your order number to the site and then you can begin the process of mailing the product back to Party City, who will then process the return.

Can you return an online purchase to the store?

Party City does allow you to return a product to an in-person store as long as it is unopened and you have your receipt from purchase.

You should also note that if you don’t have access to a store near your home, you can return your online purchase by mail.

To do so, go to the Party City returns page and type in your order number to print a return label.

Pack the item securely and include the order confirmation email in your return shipment after you receive the return label. Your order number and barcode are included in this email.

This is required in order for your credit to be processed quickly. If you don’t have this email, write down your order number on paper and include it with your return package.

How strict is the Party City’s return policy?

Party City’s return policy is rather loose and easy for customers. Providing them a 30-day window is a good amount of time to decide if a product is wanted or not.

Party City Exchange Policy

Party City will require that you return the item and process a return to your bank account rather than exchanging it for an in-store or online item.

Party City Refund Policy

After receiving and evaluating your return, Party City handles your refund right away. With the exception of seasonal goods, you will receive a full refund for most purchases.

Party City will credit your order’s original payment method. In 2-5 business days after Party City receives your return, your refund will appear in your bank account. If you return seasonal products, you are entitled for a reimbursement in the form of store merchandise that you can use for a future Party City purchase, according to the Party City return policy.

The Party City refund policy is as follows:

Refund Period2-5 Business Days
Refund MethodOriginal Mode of Payment

Does Party City take returns without a receipt?

Yes, even if you don’t have a receipt, Party City will accept your return. However, if you return an item without a receipt, you will be given the lowest selling price from the previous 90 days.

Does Party City accept returns after 30 days?

The Party City return policy says that you must return an item within 30 days of purchase.

What items Cannot be returned to Party City?

The following goods are not eligible for returns or exchanges under the Party City return policy.

  • Any goods that are unique and customised
  • Tanks containing helium
  • Partially assembled party kits – you may not be able to return individual party kit components.
  • Birthday presents made of blades and wood


Party City will not process a return on any opened items, any items without a receipt, or any of the items listed above.

It’s also worth noting that seasonal merchandise (such as Christmas and Halloween decorations, including costumes) can be returned to Party City up to 7 days before the holiday, as long as it’s in new condition and accompanied by a store receipt or order confirmation email.

If you return something within that 7-day timeframe, you’ll get a shop credit refund.


Does Party City Give Full Refunds?

Party City does give full refunds for purchases and will process the refund in about two to five business days.

Can I Return Party City Product After Use?

You are not allowed to return a Party City product after use, or even after it’s been opened.

How Long Do Party City Refunds Take?

A typical Party City refund usually takes about two to five business days for it to be reflected in your bank account.


Compared to many other retailers, both online and in-person, Party City has a very lenient and easy return policy. The fact that they don’t even require a receipt to receive a return is far more laid back than most others.

That being said, Party City still requires that you return any product within 30 days of purchase. However, the time it takes to receive funds into your account is rather fast.

Party City does have exceptions and will not accept returns on all items. They also prohibit returns on items that are opened. Aside from that, they are rather forgiving with the sort of products that they take back in stores and online.

See Also:

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