Overstock.com is an American e-commerce retailer engaged in the selling of home décor, furniture, bedding, and a lot more type of merchandise.
The overstock Return policy is very descriptive and we have made it easy to understand for you. Go through the article to understand the policy.
The period for return – 30 days
You have bought some items from Overstock and you aren’t satisfied with your product, you may return or exchange your product.
Do remember to keep your purchase in original condition and the same packaging that you got it with.
However, if the returned item is opened and is not in original condition, then the company will issue a partial refund for your purchase.
Returning the products from overstock is possible in two ways either you will need to login through the account or you will have to checkout as a guest user. Below we have explained both the methods in detail for you.
Returning Overstock items through Mail
If you wish to return your items by mail you need to follow the below steps:
Step-1: To start your return procedure, click here and sign in to your account.
Step-2: Go to My Account section and click on Orders and Returns tab.
Step-3: Tap the return item tab next to the item you want to return.
Step-4: Next, provide your information and click submit return button.
Step-5: Lastly, print your shipping label and follow the instructions written on the label to proceed with the return.
Guest Checkout Return
If you used the guest checkout option to place the order, then you need to follow the below steps to proceed:
Step-1: Firstly you need to create an overstock account with the same mail ID, you used to place your order.
Step-2: Now, just follow the steps written in ‘Return by a mail’ tab to proceed.
You can also contact the Customer Care team and they will assist you with your return.
Market place seller items
Do remember that standard return policy of overstock does not apply to 3rd party or marketplace orders and to understand more about marketplace sellers return policy, you need to visit individual seller’s return policy.
Refunds at Overstock
Overstock first assesses all the orders that come to its warehouse on quality terms. If your item was defective or is in the original condition, then you will get a full refund.
However, if the product has been opened then you will be given a partial refund.
|Type of payment||Refund will process in:||Refund and Credit Policy|
|Credit card/Debit card used while purchasing||14-24 days||Overstock will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. They’ll charge you for the shipping.|
|Cash or Check||14-24 days||You will be refunded via cash|
Overstock processes its refunds based on three factors:
- The time required for shipping (14 days)
- Product inspection (up to 5 days)
- Processing from the financial institution (up to 5 business days)
Return conditions on different Overstock products
Overstock follows very descriptive and specific return policy for all its products if you wish to return any item just go through the following table:
|Products and purchases||Product Condition||Return Policy|
|Computers and other electronics||Unopened and in original condition||These items follow the standard 30 days return policy. Shipping charge is not refundable|
|Large screen TVs (50 inch and more)||NA||Follow oversized return policyMost of the TVs have manufacturer’s return policy, and thus will be returned through the manufacturer|
|TVs 50 inch or less||Unopened and in original condition||30 days return policy|
|Large appliances (such as but, not limited to refrigerators, washing machines, dryers, and range hoods) and outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers, and blowers)||If the item arrives with visible defect, then contact immediately to overstock customer care||30 days return policy|
|Mattress||If the product is defective, only then you will be entitled to refund||If you have opened the item then you will not be able to return it.|
|Jewelry, Watches, and Accessories||The item should be new, unworn, and non-altered||Standard 30 days return policy|
|Designer Handbag||The product will not be returned if the security tags are removed.Should be in original condition.||Standard 30 days return policy|
Points to note while returning
Please take care of the following before returning any product:
- Ensure that you are sending watches above $100 separately, with one item per package.
- Insure items valued at $500 or more for their full value.
|Condition of watch and jewelry||Description||Refund and Credit Policy|
|Excellent||The product should fall Within Overstock’s Jewelry & Watch 30-day Return Policy. |
Make sure that the item is new and unworn.
It should have all original manuals, certificates, appraisals, and tags.
Good condition refers to restorable to a new condition of the watch
|Fair||Falls within or outside the company’s return policyNon-refurbish able cosmetics defectsMissing boxes and original certificatesSignificant wear or damage||0-40%|
|Poor||Non-repairable damage apart from the conditions in a fair condition of the watch||No Refund|
Overstock.com’s Holiday Return Policy
The perfect gift not what you expected? No sweat, Overstock holiday return policy makes it easy to return your item and get a refund!
The policy applies to all purchases from November 1, 2019, through December 31, 2019. You must return within the first thirty days of the purchase or by January 31, 2020.
They’ll give you plenty of time to return your stuff!
Yes you heard it right, there are a lot of non-returnable items, below is the list of the items that non-returnable.
Health and Beauty
- Perfumes and Fragrances
- Skin Care Products
- Makeup and Nail Care Products
- Personal Grooming Products
- Aromatherapy and Massage Products
- Vitamins and Supplements
- Medical Supplies and Equipment
- Dental Care Products
- Insect Repellents and Sunscreens
Personal and Perishable Items
- Intimate Apparel
- Body Jewelry
- Products containing food items
- Flowers and Plants
- Other Non-Returnable Items
- “As is” and “Final Sale” items
- Ink Cartridges
- Factory-Sealed sports collectables
- Club O Membership
- Gift Cards
Non-Returnable If Opened
- Mattress Toppers and Pillows
- DVD, CD, Blu-Ray, video games, software, VHS and Cassette
- Items sold in bulk or by the case
Non-Returnable if worn, or if tags/liners are removed
- Designer Clothing
- Designer Handbags and Accessories
Please note that the items with the non-returnable tags can’t be returned
Overstock.com’s International Return Policy
Overstock’s international return policy is similar to its standard return policy. You need to return the items within 30 days of the delivery to get the full refund and do remember to return items in new or unused condition with all original materials included with the shipment. Overstock should receive all your return items within 45 of invoice date in their return facility.
Overstock.com’s Oversized-Item Return Policy
For the items that are in new and original condition, you can initiate return as per the company’s 30 days return policy. If your item is in new and unopened condition, you will get the full refund.
However, they’ll gonna charge you for the shipping if you:
- Refuse the delivery without doing any inspection
- Miss out on your delivery appointment
They may issue a partial refund if you sent an item which was not in the original condition.
Additionally, overstock also reserves the right to deduct the return shipping fee, which generally ranges from $100 to $695 or more, if the item is not found in original condition upon its arrival in the company warehouse.
Some questions in the end?
What is the overstock Customer Service Number?
You can call Customer Service number 13852579241.
What if I get a defected item?
Do not worry if you get a defected item, you will be given a full refund.
What if I want to return my items after 30 days?
Have you missed the return time frame? Do not worry you can still return the product but you will only get a partial refund.
Do you know that the founder of the company Dr Patrick M. Byrne is a three-time cancer survivor, Heli-skier, skydiver, philanthropist, Marshall Scholar, and a doctorate in philosophy?
Do share your return experience with Overstock Return Policy and help others too to make better buying decisions.