Ollies Return Policy [2023] | Do They Offer FREE Returns? | Must READ!

ollies return policy

If you are on a hunt for good cheap stuff, there can’t be a better place than Ollie’s. Ollie’s takes pride in selling top quality stuff at a price you can’t expect anywhere else. Ollies Return Policy have a 30-day no hard time guarantee return policy that offers free returns and exchanges


Founded by Morton Bernstein and Mark L. Butler in 1982, Ollie’s had the sanction of Harry Coverman and Oliver ‘Ollie’ Rosenberg. It was Oliver who influenced the name of Ollie’s Bargain Store. Ollie’s opened its first store outside Harrisburg, in Mechanicsburg, Pennsylvania.

Who doesn’t love to buy cheap yet quality products that you can get for a bargain? Though Ollie’s takes pride in selling authentic and reliable goods, you might have sometimes come across situations wherein you need to return or exchange Ollie’s products, haven’t you? 

For this, you need to know Ollie’s return policy and understand it to make your returns/exchanges smoothly. Don’t worry, you won’t have to go far. We have got you covered with this detailed article of ours!

Ollie’s Return Policy

Ollies Returns: The period for return – 30 days

Ollie’s has a very lenient and free return policy that allows you to return or exchange your products in a 30-day return window.

The company expects its returns in original condition and original packaging, failing which your returns/exchanges shall not be accepted by Ollie’s.

We have described Ollies return policy in detail below!

How to Return

How to return Ollies products

To return Ollie’s products, you can either visit their nearest store or mail it back to them. However, returns made through COD are not accepted by the company.

Things to keep in mind before returning 

The following conditions need to be taken care of before returning the product:

  • The item must be unopened or unused
  • Items must have their serial number or UPC
  • Return of items ordered especially is at the company’s discretion
  • Products exceeding the 30-days return window shall not be entertained
  • The company must be notified of returns before mailing the products back to them

Ollies Bargain Outlet Return Policy

Ollie’s Outlet Return Policy: Before returning the product you should take care of the following things:

1. Send the product in the original condition and original packaging.

2. All items must be unopened or unused.

3. Carry your order receipt form before you pay a visit to Ollie’s store and your full refund would be initiated to your original payment method.

4. Ollies Return Policy without receipt: You can also return your product even if you don’t have the order receipt for it. You may produce any of the government ID at the store and claim your refund.

Following is a step-by-step guide to return your items at Ollie’s store:

1. Find your nearest Ollie’s stores here

2. Go to the customer help desk and tell them about the issues you faced with the product.

3. A customer care representative would guide you further through the return procedure.

4. The company will take 14-21 days to process your refund.

Return the products through the mail

The items must be unused, unwashed, in original condition with original packaging, and should be returned within 30 days of delivery to get a full refund for them. The product must contain the serial number or UPC

For a return/exchange by mail, Ollie’s must be contacted and notified before mailing the products to submit an RMA (Return Merchandise Authorization) number. The RMA number is, usually, written somewhere on the packaging or the on the lading’s bill. You can also obtain the RMA number by contacting customer care by phone or email.

To return Ollie’s items by mail, follow the below steps carefully:

1. Don’t forget to keep your tracking number and order details ready.

2. If you did not get a return label along with the product, you may contact customer care at care@theollieworld.com and they will mail you a return label.

3. You can also find your return label by going to the ‘My Account’ section of Ollie’s official website. 

Ollie's Official Website

4. Once you complete the above steps, paste the return label on the original packaging, and ship the product back at: 

Ollies Return Address

Ollies Bargain Outlet
6295 Allentown Blvd, Suite 1
Harrisburg, Pennsylvania 17112
United States

5. Alternatively, you can also drop off your package at any UPS-authorized shipping center near you. Lookup for UPS centers here.   

Ollies Refunds Policy

Get your refunds instantly!
ollies refunds

Ollie’s will process your refund in 14 days at maximum into your original form of payment. Additional costs such that shipping and handling charges will also be refunded back to you provided you have used standard courier service. The company can deny refunds if your products don’t match their return/exchange standards. Have a look at the different refund gateways based on your payment methods: 

Type of paymentThe Number of days you will get a refund in:Refund and Credit Policy
Credit card/debit card  14 daysThe company will provide a refund in the form of the original payment along delivery and return costs. Shipping charges will not be deducted from your refund.
Cash14 daysCash
PayPal14 daysRefund to Paypal account

All returns will be subject to a 15% restocking fee. Ollie’s outlets accept all forms of payment methods: cash, cards and checks alike. 

Return Policy for Different Ollie’s Products

With a standard 30-days return window, Ollie’s allows you to try the product and return it within the timeframe. Ollies return policy is also lenient to an extent of refunding your shipping charges as well if the returns are accepted.

Products and purchasesProduct ConditionReturn Policy
All kind of merchandiseThese products should be in original condition30 days return policy
LiquorProduct should be sealed14 days return policy
Toys & other plastic productsThe manufacturer’s details should be intact on the product14 days return policy
All other itemsProducts should be in original condition30 days return policy


Except for size and color exchanges, Ollie’s accepts all other kinds of exchanges from its customers within a period of 30 days from the date of purchase/delivery. This decision is taken so the customers enjoy free shipping within the U.S. So you have to be careful while selecting the size and color of your products.

First Class And Priority Shipping

Customers who chose free-shipping will receive their products via first-class shipping. Priority shipping is different from first-class shipping in a way that they offer insurance on your products for up to $100 and estimated delivery of 1-3 business days. However, USPS does not guarantee the delivery period and hence Ollie doesn’t take the responsibility for late delivery. If you want to upgrade yourself from first-class to priority shipping, you can do so by paying an upgrade charge which is non-refundable under any circumstances. 

Ollie’s Army Rewards Program

Ollie’s rewards its loyal customers by offering Ollie’s Army rewards which are rolled out by the company only for the customers who shop frequently at Ollie’s. Every time you shop at Ollie’s using the Ollie’s Army card, you get points that can be redeemed after you reach a certain number of points. 

This is a free program that rewards you with 1 point for each dollar you spend in their local store. Once you reach 250 points, a 10% off coupon is sent to your email that you can use the next time you shop. The best thing about the coupon is that it doesn’t have an expiry date!

International Purchases and Shipping

All international purchases are final. 

International orders are, generally, subject to duties and taxes which is why Ollie’s doesn’t take any responsibility for these charges. The customer has to pay the customs, duties, and taxes charged during the shipment of the order.

The company doesn’t have any authority over international shipment which might even take up to 45 days to get delivered due to various customs regulations in individual countries. The company can play no role in speeding up the process. Ollie’s requests its customers to check with the local postal service and may not be held responsible for any mishandling or loss in transit of your items.

For international orders, the shipping charge will be charged from the customer itself. The return/delivery charges would also have to be paid by the purchaser which is non-refundable.

Questions on mind?

Got Questions? Here's the answer!

What is Ollie’s customer service number?
Ollies customer service is available at (440) 974-2486.

What is the period of the refund?
Ollie’s takes a maximum of 14 days to process your refunds into your original payment method.

How is Ollie’s so cheap? 
Ollie’s gets most of its products as closeouts, where a manufacturer/retail store doesn’t want these items any longer. These manufacturers/retail stores give out the items at a very cheap price to clean up their inventory for newer goods. Ollie procures these items and then sells them at a cheaper price than the original.


Do you know that Ollie’s has expanded over 213 locations spread across 19 states in the U.S. since its first stores opened outside of Harrisburg in 1982?

Ollie’s offers very cheap products with good quality which is why its bargain stores are so popular in the US and so is their lenient return policy. We hope this article has done justice to your curiosity about Ollies return policy.

We would love to hear your suggestions and we will surely try and improve upon them. Kindly drop in your comments/suggestions at the end of this article. 

Similar articles to follow: Burlington Return Policy and Cole Haan Return Policy.

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