Office Depot is an American office supply retailer headquartered in Florida. The company operates 1400 retail stores. The company is known to be customer favored, and returning any item is quite easy and hassle-free at Office Depot.
We have detailed Office Depot’s return policy for you in easy to understand manner, go through each section to get a gist of it.
How many days you get to return?
Return Period- varies from one product to another.
Office Depot guarantees 100% product satisfaction to its customers. If you are not satisfied with your purchase, you can return it quickly to Office Depot.
Office Depot Returns – by visiting their local store
If Office Depot store is close enough to your home and you do not feel the need to return your order online, go through the following steps:
- Before returning your order, make sure you have original register receipt, e-Receipt, packing slip, or order confirmation with you.
- Now visit your nearest Office Depot store.
- Visit the customer care desk and present your item along with the receipt, and your return will be processed immediately.
What if you do not have a purchase receipt?
- If you are returning an item without a purchase receipt, make sure you are carrying government ID.
- Technology products without purchase receipt can’t be returned.
- Software, CDs, DVDs and video games without Original Receipt will be eligible for an exact-item exchange only.
- All other items without an original receipt for items will be refunded in the form of an Office Depot® or OfficeMax® Merchandise Card.
How to return online?
You must have wondered about getting some easy to follow steps guide which you can follow to get your merchandise returned. Here we come to your rescue; below is the list of some easy steps to follow:
- Firstly sign in to your ‘Office Depot’ account.
- After logging in from your account, open your purchased item list.
- In the purchased item list, you will have to enter your ‘order number’ or ‘phone number’.
- When you have completed all the entries, you will be prompted to click on the ‘lookup order’ button, press it and proceed.
- Now press the ‘submit’ button and provide your address, for the item to be picked by ‘Office Depot’ personnel.
Which products are covered under Office Depot Return Policy
Office Depot has a comprehensive list of products, with the varying return policy. We are simplifying product-wise return policy, go through the below table to get all the information you need on return policy.
|Office Depot® and OfficeMax® Branded Products||These products can be returned for a full refund at any point in time (excluding brand ink and toner).|
|Office supplies||90 days|
|All Ink & Toner||30 days|
|Technology and consumer electronic products||These products must be in their original packaging, with UPC intact. These can be returned within 14 days of purchase.|
|CDs, DVDs, Software, and video games||A full refund will be made provided the item is unopened and in the original packaging within 14 days of purchase. Opened software, CDs, DVDs, and video games may be exchanged for the same item only.|
|Furniture||14 days of purchase|
|Holiday Returns||Any item purchased between October 1st and December 24th can be returned until January 14th.|
|Catalog and Web Purchases||Can be returned by contacting 1-800-GO-DEPOT (1-800-463-3768).|
|Special Order/Custom-made items and Manufacturer Direct items Special Order/Custom-made items and Manufacturer Direct items||Can’t be returned|
Refunds and Credits
We have covered all the information on refunds without receipt earlier. If you have the original receipt, the following will be your refund methods:
|Type of payment||Refund and Credit Policy|
|Credit card/Debit card used while purchasing||You will be refunded to the same card|
|Office Depot® or OfficeMax® Gift Card||You will get the refund in your Office Depot® or OfficeMax® Gift Card.|
|Cash or a check was written more than 10 days ago||Cash|
|Check written less than 10 days ago||You will get a refund in your OfficeMax or Office Depot Gift Card.|
Have some questions?
What is the Office Depot customer service number?
You can contact them at 1-800-463-3768.
How long does it take to get a refund?
Refunds generally appear within 3-5 business days.
What if I lost my receipt and I need a copy?
You can call at 1-800-463-3768 to get a new receipt.
How long does it take to get a rebate?
It takes 90 days from the day of processing the return.
Do you know that Office Depot has bought technology services firm CompuCom in 2017 in its bid to compete with Amazon Web Services?
Office Depot operates a simple return policy which seems to be a standard in the industry now. Most of these stores offer a return window between 14 to 90 days.
In case your doubts are not clear, feel free to ask our experts below. Write down your query in the comments section below!