Nike Return Policy 2023 | Must read before you Buy

Who doesn’t know about Nike? We all visit Nike to buy our sports apparel, shoes, equipment and it goes without saying that Nike is a giant name in the sports industry worldwide.

Nike’s return policy is aptly described by its tagline ‘Just Do It’. If you are not satisfied with their shoes, dress or any other equipment, ‘just return it’ with no questions asked. We have simplified Nike return policy for you in this article, taking the pain out refunds, exchanges and returns.

nike sneakers on bed

Nike Return Policy

Nike return policy provides customers with a hassle-free and simple way to send back their products. Nike’s policy stipulates that customers are given 30 days to return most of the items bought from any of the Nike stores or online website. 

However, there are a few products that do not follow this policy, we have given their description in the product-wise return policy.

Return Period30 Days
Return MethodMail or in store
Exchange Period30 Days
Exchange MethodMail or in store
Refund PeriodWithin 10 business days
Refund MethodOriginal Method of Payment or store credit

Local store & mail returns

You are given the option of both in-store and online returns by the company. Below are the descriptions of both the return methods to get you going.

Visit a Local Store

Nike allows you to adopt different methods while returning any of its products. To return any item in-store you need to go through the following steps:

Step 1: Firstly, you need to locate your nearest store by going to the Store locator option on the Nike website.

Step 2: You know about the nearest store, don’t you? Pay a visit to your nearest store.

Step 3: Most importantly, bring the merchandise along with the original packing slip, and printed return form to the Nike store.

Step 4: Store official will help you with processing your return.

Ship them via Mail

If you are not willing to pay a visit to your nearest store, you can opt to return your product by mail. You can log-in to the account in two ways, either as a free member or as a guest user.

To return items by mail, you need to go through the following steps:

Nike Free Member

Step 1: Are you Nike’s free member? If yes, then the first step you need to follow is to sign in to your member profile.

Step 2: The second step is to navigate to the orders’ page on the profile.

Step 3: On the orders’ page select the item you wish to return and click on ‘View or Manage’.

Step 4: Now, you will be given a prepaid return label along with the instructions and address to be returned.

Guest User

Step 1: If you are a guest user, you will need to access your order page by using your order number and email address.

Step 2: Select the items to be returned.

Step 3: Nike will process your request and you will be given return address label.

Step 4: You need to attach the label to your return product and send it via the carrier of your choice.

Please note that shipping charges are non-refundable.

How to return Apple watch Nike?

Return policies of Apple Watch Nike are entirely different from the policies adopted by Nike for its regular products . Here are the steps to follow to return your Apple Watch Nike:

Step 1: Firstly, you need to unpair your Apple Watch from your iPhone using your phone’s Apple Watch app.

Step 2: Now, you ought to contact Nike, they will provide you with a return label for your product.

Step 3: Ensure that Apple Watch Nike, Nike Sport Loop or Band, charging cable, and USB power adapter are put back in the original box.

Step 4: Pack your product, attach the return label and send it using a carrier of your choice.

Other Brands Offering Returns

Hello MollyDiorHOKA Return Policy
Cat & Jack ReturnsMac CosmeticsDreamcloud
Spirit HalloweenTiffany Return PolicyFinish Line Return Policy
West ElmHalloween ExpressGoPro
Hello BelloGodaddy Refund PolicyAllbirds Return Policy


The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged.

Refund – Method and Timelines

Nike directs the refunds through the original mode of payment. When the company receives the products, it will send you a confirmation mail and issue the refund in 2 business days, it might take 10 days to reflect in your account.

Type of paymentRefund PeriodRefund and Credit Policy
Credit card/debit card2-10Nike will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable for guest users.
Gift24 hoursStore Credit
Product voucher24 hoursStore Credit

Please also note that orders paid by PayPal will be refunded to a Nike gift card when returned to a store.

Important return conditions

Most of the items are returnable and exchangeable within 30 days’ time frame. Items with the tag of ‘non-returnable’ can’t be returned. However, there are a few exceptions listed below for your reference:

Products and purchasesProduct ConditionReturn Policy
Apple Watch NikeShould be unpaired14 days
Gift CardsNACan’t be returned
Customize Converse shoesShould be in original conditionCan’t be returned in-store
Shoes and ClothingThese products should be unworn and unpaired30 days

Returns without a receipt?

Have you lost your receipt? Do not worry, Nike gives you the option of returning items without a receipt.

To return merchandise in a store, Nike doesn’t require you to have a receipt. However, if someone wishes to get the refund back in the original mode of payment, then he/she will be required to provide the order number. If you no longer have the order number, you will be refunded via store credit.

Purchases made through the Nike store requires the type of payment made to ascertain how the company will refund the beneficiary.

For store purchases, providing your Nike Membership email address or your Nike Pass during checkout requires you not to provide any receipt to return your merchandise.

If you do not have a receipt, ensure that the item is unworn and unwashed, and the company will provide in-store credit for the current price of the item.


What is Nike Customer Service Number?

You can call Customer Service number 1-800-806-6453.

Can I return to Nike without a receipt?

Yes, you can return to Nike without any slip, but you will be refunded through store credit.

Can I return my order at any Nike store?

Yes, you can return online orders at Nike store, but Converse stores only accept Converse products.

What is the period of the refund?

It takes up to 10 business days to get the refund of your purchases.


Do you know that Nike was founded for a classroom assignment, as the founder of the company (Phil Knight) was challenged to come up with a business plan?

Check these out – Apple, Newegg, DSW or Gucci Return Policy.

Have any further questions around the Nike Return Policy, let us know down below. We encourage you to share some of your experiences – good or bad, let us know below and help your fellow shoppers to make a better buying decision.

1 thought on “Nike Return Policy 2023 | Must read before you Buy”

  1. I purchased a pair of Nike Tanjun at Big 5 sporting goods they are completely worn out . I purchased them 30 days ago

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