Who doesn’t know about Nike? We all visit Nike to buy our sports apparel, shoes, equipment and it goes without saying that Nike is a giant name in the sports industry worldwide.
Nike’s return policy is aptly described by its tagline ‘Just Do It’. If you are not satisfied with their shoes, dress or any other equipment, ‘just return it’ with no questions asked. We have simplified Nike return policy for you in this article, taking the pain out refunds, exchanges and returns.
Nike Return Policy
Nike return policy provides customers with a hassle-free and simple way to send back their products. Nike’s policy stipulates that customers are given 30 days to return most of the items bought from any of the Nike stores or online website.
However, there are a few products that do not follow this policy, we have given their description in the product-wise return policy.
|Return Period||30 Days|
|Return Method||Mail or in store|
|Exchange Period||30 Days|
|Exchange Method||Mail or in store|
|Refund Period||Within 10 business days|
|Refund Method||Original Method of Payment or store credit|
Local store & mail returns
You are given the option of both in-store and online returns by the company. Below are the descriptions of both the return methods to get you going.
Visit a Local Store
Nike allows you to adopt different methods while returning any of its products. To return any item in-store you need to go through the following steps:
Step 2: You know about the nearest store, don’t you? Pay a visit to your nearest store.
Step 3: Most importantly, bring the merchandise along with the original packing slip, and printed return form to the Nike store.
Step 4: Store official will help you with processing your return.
Ship them via Mail
If you are not willing to pay a visit to your nearest store, you can opt to return your product by mail. You can log-in to the account in two ways, either as a free member or as a guest user.
To return items by mail, you need to go through the following steps:
Nike Free Member
Step 1: Are you Nike’s free member? If yes, then the first step you need to follow is to sign in to your member profile.
Step 2: The second step is to navigate to the orders’ page on the profile.
Step 3: On the orders’ page select the item you wish to return and click on ‘View or Manage’.
Step 4: Now, you will be given a prepaid return label along with the instructions and address to be returned.
Step 1: If you are a guest user, you will need to access your order page by using your order number and email address.
Step 2: Select the items to be returned.
Step 3: Nike will process your request and you will be given return address label.
Step 4: You need to attach the label to your return product and send it via the carrier of your choice.
Please note that shipping charges are non-refundable.
How to return Apple watch Nike?
Return policies of Apple Watch Nike are entirely different from the policies adopted by Nike for its regular products . Here are the steps to follow to return your Apple Watch Nike:
Step 1: Firstly, you need to unpair your Apple Watch from your iPhone using your phone’s Apple Watch app.
Step 2: Now, you ought to contact Nike, they will provide you with a return label for your product.
Step 3: Ensure that Apple Watch Nike, Nike Sport Loop or Band, charging cable, and USB power adapter are put back in the original box.
Step 4: Pack your product, attach the return label and send it using a carrier of your choice.
Other Brands Offering Returns
|Hello Molly||Dior||HOKA Return Policy|
|Cat & Jack Returns||Mac Cosmetics||Dreamcloud|
|Spirit Halloween||Tiffany Return Policy||Finish Line Return Policy|
|West Elm||Halloween Express||GoPro|
|Hello Bello||Godaddy Refund Policy||Allbirds Return Policy|
The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged.
Refund – Method and Timelines
Nike directs the refunds through the original mode of payment. When the company receives the products, it will send you a confirmation mail and issue the refund in 2 business days, it might take 10 days to reflect in your account.
|Type of payment||Refund Period||Refund and Credit Policy|
|Credit card/debit card||2-10||Nike will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable for guest users.|
|Gift||24 hours||Store Credit|
|Product voucher||24 hours||Store Credit|
Please also note that Nike.com orders paid by PayPal will be refunded to a Nike gift card when returned to a store.
Important return conditions
Most of the items are returnable and exchangeable within 30 days’ time frame. Items with the tag of ‘non-returnable’ can’t be returned. However, there are a few exceptions listed below for your reference:
|Products and purchases||Product Condition||Return Policy|
|Apple Watch Nike||Should be unpaired||14 days|
|Gift Cards||NA||Can’t be returned|
|Customize Converse shoes||Should be in original condition||Can’t be returned in-store|
|Shoes and Clothing||These products should be unworn and unpaired||30 days|
Returns without a receipt?
Have you lost your receipt? Do not worry, Nike gives you the option of returning items without a receipt.
To return Nike.com merchandise in a store, Nike doesn’t require you to have a receipt. However, if someone wishes to get the refund back in the original mode of payment, then he/she will be required to provide the order number. If you no longer have the order number, you will be refunded via store credit.
Purchases made through the Nike store requires the type of payment made to ascertain how the company will refund the beneficiary.
For store purchases, providing your Nike Membership email address or your Nike Pass during checkout requires you not to provide any receipt to return your merchandise.
If you do not have a receipt, ensure that the item is unworn and unwashed, and the company will provide in-store credit for the current price of the item.
What is Nike Customer Service Number?
You can call Customer Service number 1-800-806-6453.
Can I return to Nike without a receipt?
Yes, you can return to Nike without any slip, but you will be refunded through store credit.
Can I return my Nike.com order at any Nike store?
Yes, you can return online orders at Nike store, but Converse stores only accept Converse products.
What is the period of the refund?
It takes up to 10 business days to get the refund of your purchases.
Do you know that Nike was founded for a classroom assignment, as the founder of the company (Phil Knight) was challenged to come up with a business plan?
Have any further questions around the Nike Return Policy, let us know down below. We encourage you to share some of your experiences – good or bad, let us know below and help your fellow shoppers to make a better buying decision.