Next is an international company that sells a wide range of items for you and your family’s needs. They have everything from clothing, accessories, home goods, and sportswear.
The company has been around for many years and has begun gaining traction in the US over the past decade. With international shipping, Americans now have the option to order items online with Next.
But what are your options if you need to return or exchange an item that you purchased? Find out below with our review of Next’s return policy.
What is the Next return policy?
If you are not completely satisfied with your order from Next they will accept returns. You can return your unused and unworn items within 28 days of receiving your order for a full refund. Makeup, grooming products, some jewelry, and items that have a security seal can only be returned if they came damaged.
Your returns will be refunded to the method of payment used for the order.
| Return Period | 28 Days |
| Return Method | In Store or by Mail |
| Exchange Period | No Exchange Policy |
| Exchange Method | No Exchange Policy |
| Refund Period | 28 Days |
| Refund Method | Method of Payment |
How To Return a Next item?
If you chose the wrong size or the item it’s not up to your liking, you can return your unworn items by shipping them back to Next using the Smart label that comes with your order.
You pay nothing at the time of shipping, all you need to do is attach the label to the box and send it out in the mail or drop it off at the nearest courier location. Once your return is processed, a $7 shipping fee will be deducted from your refund.
You must complete the returns note on the right of your delivery note and return it with your package. The company will need this information to refund your purchase.
Drop off your package in the mail wherever is best for you. You can drop your package at your local post office or, you can have a USPS carrier collect the package from your address by scheduling a pickup using the USPS website.
Can you return an online purchase to the store?
No. All returns through Next are processed online. Attach your smart label and proceed with your return. Be sure that all items are unused and have not been washed or worn. All return items should have their original tags.
See Also: Gap Return Policy
How strict is the Next return policy?
All returns must be started within 28 days of receiving your order. Your items must be unworn and unwashed with all original tags. Cosmetics, jewelry, and grooming products can only be returned if they were damaged on arrival.
Next Exchange Policy
Next does not have an exchange policy. If you are unhappy with your purchase you can return your items for a refund and place a new order.
Next Refund Policy
Next will give you a full refund minus the return shipping fee of $7. If you are unhappy with your purchase, send your items back within 28 days of receiving them. Be sure that your items are unworn and the tags are still attached. Your returns will be refunded to the method of payment used for the order.
See Also: Forever 21 Return policy
Does Next take returns without a receipt?
No. But, if you no longer have the return note or label that you received in your package, Next can send you a new one via email. It is required to return the items together with the receipt to avoid problems processing your return.
Does Next accept returns after 30 days?
No. You must start the refund process within 28 days of the date that you received your order from Next.
What items Cannot be returned to Next?
You can not return makeup or cosmetics, some jewelry such as body jewelry, or grooming products. Items without their original tags will also be denied a refund, as well as items that are used.
How long do Next refunds take?
Returns are processed as soon as they are received and may take up to 21 days. You can track all returns with your tracking number on your smart label.
Can I return Next products after use?
No. Next will not accept items that have been used or don’t have their original tags.
Does Next give full refunds?
Next deducts a $7 return shipping fee from all orders that are sent back. If your return is requested after the 28-day time limit your refund will reflect the current sales price of the items.
What do I do if an item was missing from my Next order?
If you placed an order and an item was missing it is possible that the item is delayed. Sometimes delayed items are sent separately from the rest of the order.
Check your email confirmation for information about delayed items. If an order will be shipping using more than one package you will receive multiple tracking numbers.
Check your email confirmation for more information regarding shipping and tracking multiple packages.
If you received only one tracking number and are positive that your items are missing, reach out to Next as soon as possible to receive further help with your situation.
FAQs
What should I do if I received the wrong items in my order?
If you received items that you did not order, first check your sales receipt to make sure that you are correct. If the items were sent by mistake contact Next as soon as possible for them to assist you further with the issue.
I received a damaged item. What steps should I take?
If you received a damaged item, reach out to Next as soon as possible before sending in a return. Next will assist you with what to do.
How will I know when my refund is processed?
Next will send you a confirmation email with they have processed your refund.
Conclusion
Next is a great company to make your online orders and online returns if you don’t want to be bothered with an in-store experience. They offer a straightforward approach to their returns and their return shipping fee is very reasonable.
Related: Marshalls return policy