The Nasty Gal Return Policy is not the most generous and customer-friendly of policies out there and it’s slightly different by country. Since the brand doesn’t have a brick-and-mortar store, all orders are processed online. There is usually a 28-day return window, but thankfully your Christmas gift shopping screw-ups can be reversed under the special holiday policy they have going on.
Here’s a friendly guide to navigating the Nasty Gal returns, COVID and otherwise. Avoid the missteps and pitfalls of hanging on to your purchases for too long by being aware of your options as a consumer at this retail store.
Nasty Gal Return Policy
The Nasty Gal return policy lets you return items within 28 days of receiving your goods. All returns are processed online, and there may be a processing fee for original payment returns depending on where you are. Store credit refund is free.
The special Christmas policy lets you send back eligible items purchased from 9th November – 31st January.
Methods of Return
Nasty Gal has an online returns portal that makes US and International returns relatively easy. If you have more than one order to return, Nasty Gal suggests you return them separately. If not, you may delay the process. The Nasty Gal returns address can be found through the returns portal online, linked below.
Note that Irish and UK returns are free using the online portal.
Here are the steps to return your item:
- Check that your item can be returned. Check the return policy for various products section below to find out what you’re stuck with and what you can send back.
- Repack the item. It doesn’t have to be in the original package. Thankfully the brand doesn’t send paper invoices anymore. So you won’t have to worry about including original delivery invoices etc.
- Log on to the Online Returns Portal. This is good for Nasty gal returns usa and International returns.
- Enter the order number and the last four digits of your phone number, as asked.
- Select your returns option, print returns label.
- Pay for your returns.
- Don’t forget to keep your proof of postage.
- Track your return.
NASTY GAL Refund Policy
If you’ve used the Returns Portal to send something back to Nasty Gal, it can take three days to reach the retailers. They’ll start processing your refund soon after, and you should see an update in your bank account within 7 days. But it also depends on how long your bank takes to process the refund.
|Return window /Mode of payment||Mode of refund|
|Within 28 days of purchase in the USA or Australia||Refund in original mode of payment within 7 days after receiving item|
|If paid in gift voucher or store credit||Refunded to your nastygal.com account|
|Within 28 days of return from Canada||Refunded within 28 days of receiving item|
Return Policy for All Their Products
Nasty Gal has some do’s and don’ts when you’re returning items. Take a look at the table to see what you can and cannot return. Maybe the unreturnable items you don’t like are better off as a gift for someone else?
|Products and purchases||Product condition||Return policy|
|All items||Not washed or worn, all tags intact||Within 28 days of receiving|
|Fashion face masks, pierced jewellery||Cannot be returned|
|Intimate toys||With seal intact||Within 28 days of receiving|
|Underwear and swimwear||With hygiene seal intact||Within 28 days of receiving|
|Beauty products and accessories||Cannot be returned|
|Shoes||Must be tried on indoors||Within 28 days of receiving|
|Faulty items||Use the Contact Us tab to reach customer care, along with an image of the item.|
NASTY GAL Exchange Policy
Sadly, Nasty Gal doesn’t have an exchange policy. So if you want something in a bigger size, you have to go through the rigmarole of returning your order and ordering the other size or colour you want.
Nasty Gal Returns Royal Mail
You can use Royal Mail for your own returns in the UK. You’ll be able to track when the parcel reaches Nasty Gal’s nearest distribution center. The parcel then has to go on to the warehouse, which may take another week. Finally, the refund will be processed and can take another week.
Nasty Gal Return Policy COVID
There doesn’t seem to be any difference in the Nasty Gal return policy through the pandemic. However the retailers are doing their best to make sure their delivery partners and couriers are on schedule. The extended Christmas policy will give you a bit of a breather should your return package be delayed.
Does Nasty Gal return the shipping charge?
If you’re in a country listed outside the EEA, you won’t get your shipping charge back.
Can I return without the original packaging?
Yes, it’s great to know that if you’ve dumped the original packaging, you don’t need to panic. You can use any packaging as long as it’s secure.
Can I still return Outside the return policy?
The reason Nasty Gal says they don’t accept returns beyond 28 days is because they won’t be able to resell the item you bought but didn’t like.
How long do Nasty Gal refunds take?
The item will typically reach Nasty Gal in three days and depending on your bank’s processing time, your refund can take 7 days to reach your account.
Can I return without the original invoice?
Nasty Gal no longer sends paper invoices. You don’t need anything but a return label to return your package.
The Nasty Gal returns policy gives you a reasonable window of a month within which to send back something you wish you hadn’t bought. There are other retailers who are a lot more generous, but the one-month policy is average for many of your favourite brands.
The return process is easy. But just knowing what to do when you’re trying to deal with the stress of returns can make your life easier.