Are you struggling to return your Microsoft Merchandise? Worry not –Read this!


We all know about Microsoft and the man behind it -Bill Gates! Microsoft is the technology giant based out of Redmond, Washington. It specialises in developing licenses supports, manufactures, and sells consumer electronics, computer software, personal computers, and related services. Microsoft has a reputation for its best in class products.

However, there might be an issue regarding your new accessory bought from Microsoft.

What if the desktop that you bought online is not the same as it looked in online images, and you are looking for all the ways to return it at any cost? Then you are at the right place, and we will take you there step by step.

Guide to their 30 days standard return policy

The period for return – 30 days

Microsoft Return Policy allows you to return its merchandise within 30 days from the date of delivery or date of the invoice.

The company operates 30-Day standard return, you can return for a one-time replacement or refund within 30 days of receiving your order, with no questions from the company side.

How can you start your Return?

How to return Microsoft products

Microsoft Return Policy requires you to send the product in original packing along with the invoice to ensure the timely and speedy refund.

Moreover, the company gives you two choices, to return by mail or by visiting the store, here we have explained both the methods with some easy steps.

Shipping back your item via mail

The return label is the return authorization slip provided by the company, which contains the detail of your products and the address of returning the products.

The items purchased offline can only be returned to the local store while the online purchases have both the options. Just follow the following simple steps:

Step-1: Firstly, log in to your Microsoft account.

Step-2: Sign in to order history and select request a return.

Step-3: If you don’t find a Request to return, your product is not eligible for return.

Step-4: Follow the instructions on the screen to get prepaid shipping labels.

Step-5: If you cannot get the prepaid shipping label, contact the return department’s customer service service.

Try to keep your shipping receipts safe until your return is refunded.

Returning your Microsoft product by visiting a nearby store

Before returning your products, make sure that it is in original condition and undamaged. Below steps is all you need to follow to return your merchandise by visiting a Microsoft store nearby.

Step-1: You can locate your nearest store by visiting this link.

Step-2: When you know your target store to return your product, pack your product in the original packing

Step-3: Take the product you want to return with an original slip.

Step-4: Store personnel will help you in processing your return.

Step-5: Your refund will be immediately processed to your original form of payment.

Refunds at Microsoft

Microsoft refunds

Microsoft generally refunds you in the form of the original payment method.

Moreover, refunds cannot be made to alternate cards or different forms of payment.

Type of paymentYou will get the refund in:Refund and Credit Policy
Credit card/Debit card used while purchasing3-5 daysMicrosoft will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card.

How can you return different Microsoft products?

For most of its products, EyeBuyDirect follows 30 days standard return policy

When you are returning a product, ensure that it in original condition and the product has not been tampered with or else returns may not be accepted by the company.

Products and purchasesProduct ConditionReturn Policy
All kind of merchandiseThe product should be in original condition30 days easy return policy
Software and packaged gamesThese products should be returned with their seal intact and must include all media and product keys30 days easy return policy
Digital Game Products” as defined below, games, digital apps, in-app content and subscriptions, movies, music, associated content, and TV shows.NAThese products are not eligible for a refund
Gift cards and service/subscription cards (e.g., Skype, Xbox Live)NAThese products do not qualify for a refund
Random-access memory (“RAM”) productsNAThese products do not qualify for a refund
Final sale itemsNAThese products are not eligible for a refund.

Questions on mind?

Microsoft FAQs

What is Microsoft Customer Service Number?
You can call Customer Service at 1-201-555-0123.

What is the time frame for refund processing?
A refund will be issued within 3-5 days after your delivery confirmation number has been received by the company.

Can I return defected items?
Yes. Microsoft will allow you to return its products, you need to reach customer service ASAP.

Concluding up

Do you know that Microsoft achieved a feat of being the world’s largest software maker in terms of revenue in 2016? However, currently, Alphabet is the largest company in the domain.

You might want to check out our other guides as well – HP, Dell, Newegg, Lenovo or Amazon Return Policy.

We can’t do without Microsoft Products, so it’s better to know Microsoft Return Policy in advance. That way, we would be better prepared to make our future purchase decisions.

We would suggest you to share your return experiences with us in the comments section below.

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