The Michaels Companies is one of the largest providers of arts, crafts, framing, and wall décor merchandise in North America. Michaels has one of the most generous return policies, so you need not worry too much before returning any product.
Michaels’ returns
Return Period- 180 days
Michaels Return Policy is there to provides hassle-free and easy return services to all its customers for most of its merchandise. Just make sure that the product is unused and is in original condition.
Michaels In Store Return Policy
So we have talked enough about returns, here are some easy to follow steps for your convenience to return products by reaching in-store
- Before walking to your nearby store, check the eligibility of your merchandise.
- After checking the eligibility of your product, visit your nearest Michaels store.
- After reaching out to the nearest store, reach to store manager and refund will be processed to your original method of payment.
You can return the Online purchases to the store but not vice-versa.
Michaels Online Return Policy
If Michaels’s product did not meet your expectations, you have 6 months to return it. Here are the steps to return your merchandise via mail
- The first thing that you need to do is to call Customer Service at 1-800-MICHAELS (1-800-642-4235).
- Michaels’ agent will prepare your return label and send it to your mail ID.
- Go ahead, print your return label to paste it on the package.
- Take your package to the nearest UPS or a dropbox.
What if you don’t find your receipt?
Don’t worry! If you bought the product by using a debit card, credit card, or a rewards number, Michael’s customer support will help you find the receipt by looking into their system. If the receipts are not found, you will need to produce a valid ID (U.S., Canada or Mexico Driver’s License, U.S. state-issued ID, Canadian Provincial ID, Passport or U.S. Military ID.)
Product types and their return policies
Michaels return policy covers most of the products under its 180 days policy. However, few products come with some exceptions, take a look:
| Products | Condition of the Product | Return Policy |
| All products | All the items should be in original condition and should have tags intact | You can request a return for a refund within 180 days |
| Cricut® Products | Items damaged or deemed defective during the manufacturer’s warranty period should be returned directly to the manufacturer | These products are returnable or exchangeable only if the packaging is unopened and a receipt is provided |
| Gift cards and Prepaid cards | NA | These products can’t be returned |
| Custom Framing | NA | These can be returned at the same store within 14 days |
| Classes | NA | These are refundable up to the start date of the class, in-store only. |
Exchanges at Michaels
The company does not have an exchange policy currently. To exchange your return order, you need to return the product and then place a new order.
Michaels Refund Policy
Refunds are credited to the original mode of payment; Michaels will include the appropriate tax amount by item with your refund.
Note: You’ll be charged for shipping and handling services.
| Type of payment | You’ll get your refund within: | Refund and Credit Policy |
| Credit card used while purchasing | 180 days | Michaels will issue a refund in the form of the original payment; if you use a credit card, you will get the refund in your credit card. Shipping and handling costs are not refundable |
| Store Card | Instant | A gift card and Gift purchase |
| Debit Card | 180 | Refund will be processed through Cash |
| Cheque | 10 days | If the return is done through cheque, then it requires at least 10 days. |
| PayPal | Instant | Cash |
Frequently Asked Questions
What is Michaels’s customer service number?
Customer service is available for your help at 1-800-642-4235.
Can I exchange my product at Michaels?
Michaels doesn’t offer an exchange on returned items, and all returned items are refunded only.
Do I have to pay a return shipping fee?
Yes, you have to return on your own.
How do I return products that are opened at Michaels?
No, you can’t. They only accept returns for an unused product.
Conclusion
Do you know that Michaels operates 1200 stores and is the largest store of its type?
Explore our website to read about other popular stores’ return policies like Walmart, Amazon, Target or Wayfair.
We encourage you to ask your queries about Michaels Return Policy in the comment section below. We would love to resolve them 🙂