Menards is a home improvement store chain located in the US. The firm is $10 million worth and sells everything from building material to home appliances.
Have you ever bought anything from the company and felt a need to return it? Here are we to help you know everything about the Menards return policy. We will describe everything in detail, so read the article carefully
The period for return – 90 days
The general return policy of Menards spans 90 days. However, the company has a vast category of products, and thus its return policy is different for a different set of products.
The product-wise return policy will give you more insights on the return policy.
Return methods available
The return policy of Menards is customer-centric, and you can return any of the products either by visiting their store or by online mode.
Returning an item by visiting a local store
You can return both online and store purchases to the store located near you. If you want to return items by visiting the Menards store, just follow the below steps to begin your return.
- The very first step you need to take is – find your nearest store.
- Now, give some works to your legs and visit the Menards store.
- Don’t forget to bring the confirmation email or receipt with you.
- Present the order details and items to the service desk located at the entrance of the store.
- Your return will be immediately processed, and the refund may take 7-10 days to credit back to your account.
Returning an item through mail
You can opt to return your product by mail if you are not willing to pay a visit to your nearest store. Here are the steps to be followed:
- To return your products by mail, you need to contact the company’s guest service representative.
- The guest service representative will promptly answer your query.
- You will be given detailed return instructions by the representative, which will help you return the product.
Unfortunately, cost of shipping your return package would be borne by you.
Moreover, Menards will deduct a twenty-five percent restocking fee for all the online returns of the merchandise.
What if I am not able to find my return receipt?
If you need to process your return without a receipt, you will be able to print a Return Receipt if the purchase was made by check or credit card by using the Return Receipt Kiosk located by the Guest Service Desk at any Menards® store.
If you operate the Menards account, you will be able to print your receipt online. For more information on finding your orders online, you can visit the lookup receipts page.
You can also print your receipt online from your Menards® account if your purchase was made with a check or credit card.
For more information on looking up your orders online and printing your receipt, visit the Lookup Receipts page. You can use the driver’s license or state ID card for all non-receipted items.
Menards provides refunds of all its in-store and online returns through the original mode of payment.
The company requires a time of 7-10 days to refund the order to the original mode of payment. Here is a detailed view of all refund methods
|Type of payment||Days to process your refund||Refund and Credit Policy|
|Credit card/debit card||7-10 days||Menards will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable|
|Gift||7-10 days||In-store credit|
|Check||7-10 days||In-store credit|
Moreover, if you have paid via multiple payment methods, you will be refunded in the following order:
Menards Card, Discover Card, American Express, Mastercard, Visa, in-store credit/gift card, debit, then cash.
Menards return policy for all the different products they offer
According to the company’s general policy, you can return most of its items within 90 days of purchase to get refunded via the original mode of payment.
If for some reason, you are not able to return the product within 90 days, you can also return it afterward. If the return is made after 90 days, you will be refunded through in-store credit.
|Products and purchases||Product Condition||Return Policy|
|Gas-powered items consist of gas-powered wheeled goods, including the following: • Lawnmowers • Snowthrowers • Tillers • Log splitters • Chipper shredders • Generators • Pressure washers||These items should be in original condition and with original packing Gas shouldn’t have been filled in these items||30 days return with receipt|
|Service items such as handheld gas-powered item or contractor paint sprayer||The items should be in original condition and with original packing intact||30 days return|
|Custom Window Treatments Custom Exterior Shutters All Doors Vinyl Windows Steel Door Glass Replacement Glass Table Tops Building plans, blueprint sets, study sets, and reproducible masters||NA||These products can’t be returned|
|Holiday items||These items should be accompanied with a receipt||These items will be refunded at the receipt price before the holiday. |
After the holiday, the lowest register clearance price for that item will be given.
|Plants||Return these items with receipt||Menards guarantees these items for 1 year|
|Major Appliances||These items should be accompanied with a receiptThese items should be in original condition and with original packing||You can return items with manufacturing defects within 7 days. |
If there is not any manufacturing defect in the product, you can return it within 30 days
|Chemical Items||NA||If the product is opened, it can only be exchanged. |
However, unopened items can be returned according to the standard return policy
|30 day over the counter exchange products||No return or refund will be made without a receipt||30 days|
|90 days over the counter exchange products||No return or refund will be made without a receipt||30 days|
You should also follow the following guidelines before returning the product:
- Products missing the Universal Product Code (UPC) can only be exchanged for identical products.
- Stock merchandise, which is cut or altered, will be subject to a 25% restocking fee.
- Return merchandise purchased on rebate must be accompanied with original rebate receipt.
You can fill the online form by visiting this link to contact the online guest service representative.
If you get any defective item, you can contact the online guest service representatives within 3 days.
Yes, you can return online orders at any Menards store, but it is solely upon the individual store to accept or reject the return.
It takes 7-10 days to get the refund of your purchases.
Do you know that the founder of Menards (John Menard) started the company with pole building business and spent his nights working in a movie theatre to gather funds for the business?
Design your home with the Menards collection but don’t let unwanted products sit at your home. File a return ASAP.
Need to ask some questions? Feel free to write them down below – our experts would be more than happy to answer 🙂