Comfortable sleep is one of the most important things in a human’s life. But what if the mattresses you purchase doesn’t live up to your expectations? Well, you don’t have to worry about that if you purchased from Mattress firm because of the super relaxed Mattress firm return policy.
Mattress Firm Return Policy
Mattress Firm’s has a return policy that allows you to have a 120 sleeps trial and if you’re not happy you can return or replace your mattress within 120 days of its original delivery date.
| Return Period | 120 Nights |
| Return Method | By Mail |
| Exchange Period | 120 Nights |
| Exchange Method | By Mail |
| Refund Period | Within 7-10 days |
| Refund Method | Method of Payment |
How to return the products you have purchased from Mattress firm?
Mattress Firm has a very relaxed return policy because the aim is always customer satisfaction.
Though Mattress firm expects you to try using their products for a minimum of 21 days because the change from your previous mattress to Mattress firm mattresses might be a little uncomfortable at first but they have a firm belief that you are going to love the mattresses.
There are some basics you would appreciate knowing about Mattress firm return policy. Let’s have a look over them.
- There are multiple ways you can choose to return your mattress in-store. Firstly, you can use the find a store feature on the website of Mattress firm so that you can return the mattress in the nearest store of Mattress firm,
- You can always contact customer services chat support so that they can help you efficiently to return your mattress.
- You can also reach out to the customer service of Mattress firm by calling them at (877)316-1269.
Mattress Firm Refund policy
The refund policy of Mattress firm is one of the most basic and easily processable just for your convenience. You must have a look over this so you don’t end up with any of the losses. The refund policies are mentioned below.
| Payment mode | Time is taken for the refund | Mode of refund |
| Refund of mattress returned within 120 days | As soon as the return is completed. | Source of the transaction after reducing $99.99 and 20% restocking fees. |
| Refund of mattress returned after 120 days | Cannot be refunded |
Return policy
The return policy of Mattress firm is basic and simple. Just make sure you stick within the terms and conditions of the company. The return policy is mentioned below.
| Products and purchases | Product condition | Return policy |
| All the mattresses | Must not be stained or damaged or unsanitary mattresses and must have all the tags attached. | Can be returned within 120 days for $99.99 |
| California King, three quarter Split Cal King, etc. | Cannot be returned | |
| clearance merchandise, pillows, mattress protectors, adjustable bases, floor models, furniture, or other accessories | 120 warranty return not valid |
Also, keep in mind: –
- Mattress firm offers you 120 days of sleep trial to give a change to your new mattress to give you a revolutionary change in your sleep. If you still feel uncomfortable you can reach out for returning or exchanging your product.
- Mattress firm only offers a single return at a single purchase.
- You must request the return of your product within 120 days from the date of delivery.
- If you have to return your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your return mattresses by subtracting a restocking fee of 20% which must not exceed $500.
- California King, three-quarter Split Cal King, etc made over special demand are not returnable. They are the final products.
- California king mattresses are not a special order in California, so it is returnable over there.
Mattress Firm Exchange policy
The exchange policy of Mattress firm is as similar to its return policy with a slight difference, which is major enough for you to have a glance over it. Those are mentioned below.
| Products and purchases | Product condition | Exchange policy |
| All the mattresses | Must not be stained or damaged or unsanitary mattresses and must have all the tags attached. | Can be exchanged within 120 days for $99.99 |
| California King, three quarter Split Cal King, etc. | Cannot be exchanged | |
| clearance merchandise, pillows, mattress protectors, adjustable bases, floor models, furniture, or other accessories | 120 warranty exchange not valid |
Important Notes
- Mattress firm offers you 120 days of sleep trial to give a change to your new mattress to give you a revolutionary change in your sleep. If you still feel uncomfortable you can reach out for returning or exchanging your product.
- Mattress firm only offers a single exchange at a single purchase.
- You must request the exchange of your product within 120 days from the date of delivery.
- If you have to exchange your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your exchanged mattresses by subtracting a restocking fee of 10% which must not exceed $250.
- you can use the find a store feature on the website of Mattress firm so that you can exchange the mattress in the nearest store of Mattress firm.
- You can always contact customer services chat support so that they can help you efficiently to exchange your mattress.
- You can also reach out to the customer service of Mattress firm by calling them at (877)316-1269.
- California King, three-quarter Split Cal King, etc made over special demand are not exchangeable. They are the final products.
- California king mattresses are not a special order in California, so it is exchangeable over there.
Can you return a mattress if you don’t like it?
Yes you have 120 nights to return your mattress if it doesn’t live to up your sleep requirements.
How long does it take to get a refund from mattress Firm?
Refunds are processed within 7-10 business days. Checks will take roughly 14 days to be sent out.
FAQ’S
What is the limitation period of return in Mattress firm?
You can return your products within 120 days if you are not satisfied with them.
Can we return specially made products?
No, you cannot return or exchange specially made products.
How can we protect the mattress from getting stained?
You can use waterproof comforters over the mattress to protect them so you can claim your return without any problem.
Is a California mattress exchangeable in California
Yes, California mattresses can be exchanged in California.
Conclusion
Mattress firm return policy is simple and easily understandable without giving you any hassle. You must need to make sure that the tags are always attached so you don’t have to worry later. Make sure it is within 120 days return or exchange limit as well. Hope this article helped you gain some perspective.
In case you want to check out our other articles: Home Depot Return Policy, Lowes Return Policy, and Walmart Mattress In a Box