As much as ordering online is a comfort, delivering your desired products at your doorsteps, it is also scary to envision the manipulative guidelines of companies and not delivering the promises made before. The marshalls return policy is the simplest and user-friendly of all.
Marshalls return policy is really simple and easy to understand. The company which always delivers the best to you and has a reputation about the same doesn’t ask for anything but the basic and general requirements before you ask for a return, exchange or a refund. Now, let’s have a look at it once.
marshalls return policy
If you’re not happy with your purchase, Marshalls return policy allows customers to return items within 30 days of purchase with a copy of your receipt for an exchange or refund in the same way you paid. On check purchases, a 10-day wait is necessary for a cash return.
| Return Period | 30 Days |
| Return Method | In-Store or Online |
| Exchange Period | 30 Days |
| Exchange Method | In-Store or Online |
| Refund Period | 14 Days |
| Refund Method | Method of Payment |
How to return Your Items
Here’s the process to follow should you wish to return your items to Marshalls.
- While all your products are covered for the one-year warranty period, but still if you wish to return your product make sure it is within 30 days from the date of delivery which is mentioned on the delivery transaction. The product will only be accepted for returns or exchange when you have followed the guidelines prescribed by Zound Industries.
- The products must be in the original condition with all the parts, cables, and manuals attached, delivered in original packing with labels.
- Products only purchased from www.marshallheadphones.com are eligible for returns. The products purchased must be for personal use and not for resale.
For all the returns there is a particular template which you must follow while drafting your email. Please refer below-mentioned details for the same.
- Mention that you are sending this mail to Zound Industry International AB.
- Mention that, ‘’I (your name) hereby give notice that I, withdraw from my (*) contract of sale of the below-mentioned products (product name)
- It should follow by ordered on and received on dates
- Must attach the copy of proof of your purchase
- Your name
- Your address
- Your Signature (only if it is on paper)
- Date
You can also contact me via support chat which can be found on the right corner of the website screen. You can also click on submit a request on the top right corner of the screen to initiate the request for your concerns.
Marshalls Refund policy
The refund policies of Marshall are also very easy to follow, offering customers their refund within 14 days.
| Payment mode | Time is taken for the refund | Mode of refund |
| All sorts of payment | Within two weeks | Source of payment |
| Payment from countries within the EU | Within two weeks | Source of payment including VAT |
Also, keep in mind:
- Always make sure to draft and email using the above-mentioned template in the how to return products purchased from Marshalls section for initiating a request for a refund stating the justified and reasonable reasons behind your request. This would make it easier for the support staff to look into your complaint. You can also use the live support chat option to convey your grievance.
- You will be responsible for all the shipping costs levied upon you while delivering the products back to the company. However, Marshall won’t ask you for the shipment cost suffered while delivering the products back to you.
- If any item gets lost or gets damaged in the transportation, Marshall won’t bear any losses for the same.
- Additional duties or taxes will not be compensated with the refund.
Products covered under Marshall’s return policy
The return policy of Marshall is given in this chart below for your better understanding. Please have a look at it once.
| Products and purchases | Product Condition | Return Policy |
| On-ear products and speakers | Must be in the original new alike condition and all the cables and parts with the product manual must be sent back | Must be returned within 30 days. All the labels with original packing must be there. |
| In-ear product | Must be unopened and must be in the original new alike condition and all the cables and parts with the product manual must be sent back | Must be returned within 30 days. All the labels with original packing must be there. |
| Products purchased in bundle deals | Must be sent with all the parts. | If any part goes missing you will be charged on the full purchase of the item(s) missing and the refund value would be after subtracting the product cost. |
Also keep in mind that: –
- All the policies applicable on, the ear, on-ear products as well as speakers, will be applicable with products brought in bundle deals as well.
- Once in-ear products are opened it cannot be returned. This policy is to maintain the hygiene of the products.
- If the labels and the original packaging is missing, Marshalls will not provide the return of the product.
Marshalls Exchange policy
The exchange policies of Marshall are also very simple and generic. You can refer to them below.
| Products and purchases | Product Condition | Exchange policy |
| On-ear products and speakers within 30 days | Must be in the original new alike condition and all the cables and parts with the product manual must be sent back. | All the labels with original packing must be there. |
| Products purchased in bundle deals | Must be sent with all the parts | If any part goes missing you will be charged on the full purchase of the item(s) missing |
| Faulty or broken items | Will be exchanged with the same size and product but it is subjected to availability. |
FAQs
How long is the warranty period of Marshalls?
The warranty is for 1 year on all the products of Marshalls.
How can I return A faulty Product?
You must try and check if there is any dirt or debris inside your product that is hampering your experience. Also, check all the cables are attached properly as well. If you still find your product to be faulty then you can ask for a return by following the procedure mentioned above in the article.
Are there any extra charges involved in returns and exchanges?
While Marshalls don’t ask for any additional charges on returns and exchange, the shipment cost of the products levied upon delivering the articles back to the company would be borne by the customer. Marshalls won’t ask you for the shipment cost of delivering the articles back to you.
Can I return an item to Marshalls after 30 days?
Yes you can return items to Marshalls after 30 days, however your refund will be in the form of store credit as opposed to back to your method of payment.
Does Marshalls take returns without receipt?
Yes, however, store credit will be issued in the absence of a receipt or even a shipping confirmation email. When items purchased in part or totally using a Marshalls Gift Card are returned, they will get store credit. This credit can be used at any Marshalls location.
Conclusion
While it is always a good idea to go through the return policies before purchasing your product, marshalls return policy on the other hand is easy and user-friendly.
The company’s objective is to always serve the best possible service to all its customers, that is why Marshall always tries its best to stand upon your expectations.
Always make sure that you don’t discard the original packaging and labels as soon as you receive your product until you are sure that the items meet your expectations.
Some more return policies for you to check out: Shopbop Return Policy and Pandora Return Policy.