You can return and exchange your products at Mango within 30 days from purchase or receipt of your order according to Mango Return Policy. The refunds are given through the same method payment was made during purchase. With some exceptions, all products that are unused, unwashed, and with their original labels can be returned/exchanged.
Introduction
Mango has a free return/exchange policy for all US customers. They provide many options when it comes to returning the products. However, each of these options is specific to certain products. They different Mango return policies for store-bought items and online purchased items. These policies can make it complicated for buyers to return products successfully.
In this article, I will take you through the return process in simpler words so that you can return your purchase with ease whether you have shopped online or at a store.
How Can You Place A Return Request?
Mango return policy allows the customers a lot of options for the return including USPS Dropoff, in-store return, and return through the mail. No matter what method of return you use, make sure that the product reaches mango within 30 days of purchase and 15 days in case of sale.
Return Through USPS Dropoff
The following steps should be followed to make a return through USPS drop-off.
- The products from Mango always come with a return form. If you do not have the return form, you can always print them out from the My Orders section on the website.
- Fill the form and attach it to the box with your mango product.
- Make sure that the product has all the tags and boxes that it came in.
- Select the USPS location of your choice from here.
- Drop the parcel there so that it will be delivered back to Mango.
In-store Mango Return Policy
You can buy products at the Mango store through iPad or by browsing the collection already available. The return for each of these options is different. Here is how you can do it.
- Purchases Made In-Store
- Go to the store locator on the Mango website and find the store closest to you.
- Make sure the products are unworn and resalable with attached tags. Also, carry your receipt to the store.
- Ask the front desk employees to return your product and you will be given a refund instantly.
- Purchases Made Through iPad
For the purchases made from the iPad, you have 60 days to return the product. You will not be able to exchange the product in this case. You can either use the in-store returns method for processing your return or send the products back through the mail.
Return Through Mail
Follow the given steps if you choose to return your products through mail:
- Fill the delivery note with all the essential details and enclose it in the parcel along with your products.
- Attach the return label in a visible area of the parcel.
- You will have to mail the parcel to the given address:
MANGO RETURNS – C/O Carbel Easton One
1520 Van Buren Rd
Easton, PA 18045
- The refund will be processed by Mango within 3-12 business days from receiving the product.
What Are The Types of Refunds?
The refunds are processed through the same method payment was made. In case of an exchange, if the product size is not available with Mango, the customer will be given a refund.
| Payment Mode | Time Taken For Refund To Process | Refund and Credit Policy |
| Credit and Debit Card | 3-7 business days | Returned to the linked bank accounts. |
| Cash | Instantly | Given only during the in-store returns. |
| PayPal | 2-5 business days | Returned to the PayPal account. |
| Mango Store Credits | Instantly | Given in case of price adjustments or if the customer asks for them. |
| Gift Card | Not Available | The items bought via gift cards can only be exchanged and not returned. |
Return Policy For Different Mango Products?
As per the Mango free return policy, customers are given 30 days to return the products to the store except for sale items. The sale items have to be returned within 15 days of purchase.
| Products and Purchases | Product Condition | Return Policy |
| All Men and Women Collection Products | Unused, resalable, and all-important tags. | Return within 30 days from purchase at the stores if bought from stores or online.Return through the mail is only applicable to online purchases. |
| All Kids and Violeta by Mango products | Unused, resalable, and important tags. | Return only through mail even if bought at the store within 30 days from purchase. |
| Sale Items | Unused, resalable, and with important tags. | Return within 15 days from purchase. |
| Exceptions- Masks and sanitizers | Unused, unopened, or in any condition. | Non-returnable |
What Is The Applicable Mango Exchange Policy?
The products bought at the stores can only be exchanged at the stores. Mango will also be able to provide you an exchange for the same product if you need it in a different size. If you want to exchange your current buy for a different product, you will have to first return the product and place a new order with the refunded money.
Some products such as face masks and hand sanitizers can not be exchanged at all. Products such as panties, culottes, and thongs that come with safety seals will only be returnable if they are unworn and have the seal intact.
| Products and Purchases | Product Condition | Exchange Policy |
| Men and Women Collection | Unused and resalable with attached tags. | Within 30 days of purchaseCan be returned to stores as well as online in the United States in case of online purchase. |
| Kids and Violeta by Mango | Unused and resalable with attached tags. | Within 30 days of purchaseCan only be exchanged through the mail via USPS Dropoff service. |
| Sale Items | Unused and resalable with attached tags. | Within 15 days of purchase. |
Mango Return Policy Covid-19
There are certain changes made in the Mango exchange and/or return policy because of the COVID-19. All the purchases made before the closure of the store can be returned within 30 days from the opening. The products that have been purchased after the stores open can be returned within 60 days of purchase.
The online Mango returns can be made within 60 days from receiving the product. A return or exchange request should be filed within this period and the product should be received by Mango within the given time frame of 60 days.
Frequently Asked Questions About Mango Return Policy
Can I return the products bought in the store through the mail?
No, if you have bought a Mango product at the store, you will have to return them at the store. You cannot return a store-bought product through the mail.
Does Mango provide free returns?
Yes, returns are provided for free by Mango. Both in-store and USPS Dropoff services are free. In addition to this, they also provide reimbursement for standard delivery that you have made on your accord.
How long does mango take to refund?
The time taken to process a refund is different for each kind of payment method. However, most of the returns are processed within 3-7 business days.
Can you return Mango sale items?
Mango sale returns can be made for some products. However, the time for return is 15 days if the product is unused and with its original tags.
Conclusion
I believe that you have understood how the Mango return policy works now. It can be a little complicated for sure but if you face any problems, you can always contact their customer support. If you still have doubts and questions, you can write them down in the comment section and I will try to answer them for you.
If you want to share your experience with the return at Mango or just want to tell me that you like the article, make sure to leave a comment down below.
Go through these various updated return policy: Moosejaw Return Policy and HomeGoods Return Policy.