Madewell is an American jeans company, designing clothing specifically for women. Recently, the logo of the company has been bought by J Crew, and it has transformed it into a sister’s concern of the firm. Madewell returns are easy to do and Madewell Return Policy is very straightforward and appears to be lenient than the current industry standards.
Madewell never steps backs from wooing its customers, and it is evident from its generous return policy.
The first thing to note
The period for return – 60 days
Due to recent conditions of the Corona outbreak, the company has extended its return period to 60 days for both online and by visiting Madewell store.
You’ll not face any challenge in returning damaged or defective, unworn, and unwashed merchandise. You can return them in the store or ship them back via mail.
Initiating Madewell Returns
Madewell returns gives you two options to return its product – by mail or by visiting any of the Madewell stores. We have given the details of both below.
You can return your item by visiting a store
Before initiating return request, make sure that the product is unworn, unwashed, and undamaged.
Below are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
- You can locate your nearest store by visiting this link.
- When you know your target store to return your product, pack your product in the original packing.
- Accompany your product with an original slip.
- Store personnel will help you in processing your return.
- Your refund will be immediately processed to your original form of payment.
You can also contact your local store operator to know more.
You can also ship them back via mail
Are you too lazy to walk-in to your nearest store, Madewell provides you the option to return the items by mailing it to them.
You’ll get your full refund within 60 days of your return.
To return items by mail, you need to go through the following steps:
- To start your return with Madewell, visit the website.
- Go to the return page by visiting this link.
- Fill in your order details and Zip code and proceed as per the given instructions, and you will get the return label.
- The return label has a return department address (place of return), and the packing slip contains the specific instructions to return.
- Attest the return label to your package.
- You can time a pickup or drop off at any carrier or UPS drop-off location.
Shipping and handling charges are not refundable.
Madewell Exchange Policy
The exchange policy for the company is pretty similar to its return policy, you need to return your items within 60 days to get an exchanged. Follow steps below to get your product returned:
- Visit the website and follow the instructions as given in the ‘return by mail‘ process above.
- Get your replacement done by placing a new order.
Returns are generally directed to the original mode of payment by Madewell, make sure that the items are in original condition. Following are the refund gateways for different methods of payment:
|Type of payment||You will get a refund in:||Refund and Credit Policy|
|Credit card/debit card||3-5 days||Madewell will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable.|
|Cash||3-5 days||Will be refunded via cash, only if accompanied with the receipt.|
|PayPal||3-5 days||PayPal account|
Madewell Return Policy for its different Products
Madewell has a favorable return policy for its customers; it requires you to return the items before 60 days to get a full refund. It takes 2 weeks for processing of your return:
|Products and purchases||Product Condition||Return Policy|
|Gift||You need to provide the gift receipt within 60 days of purchase||60 days return|
|Swimwear, bodysuits, and intimates||Should be returned in original condition with protective liner attached||60 days return policy|
|Beauty Products||To be returned in new or gently used condition||60 days return policy|
|Vintage Items||NA||Can’t be returned|
|Monogrammed, personalized and final sale items||NA||Can’t be returned|
If you are not satisfied with your international purchase, you need to email at firstname.lastname@example.org within 60 days of the original purchase to initiate a Return Merchandise Authorization.
Return merchandise authorization is necessary to process your return further, try returning the product with Madewell’s international return partner – UPS i-parcel. However, you will still need to pay the shipping fee.
Do note that the International orders placed at madewell.com or by phone can’t be returned or exchanged in stores.
Returning Marketplace Items
If a person has bought Madewell merchandise from its marketplace (other sellers), it can be returned to authorized sellers within 30 days of invoicing.
The seller will process the refund once it confirms that the item is in the original condition that you received it. Under no condition, Madewell or its distribution centre will accept the return of the product.
To return your item that you bought from your local vendor, you can follow the steps mentioned on a paper slip in your package.
As soon as, your local vendor receives the product, you’ll be notified on your email.
Questions on mind?
What is the Madewell Customer Service Number?
You can call Customer Service number 866 544 1937.
Does Madewell charge the return fee?
If you are a Madewell insider member, the return is free for you. Else, not.
How can I check my Madewell order status ?
You can use your order number(which you got in order confirmation email) to track your order by going to My account.
What is the period of the refund?
The refund takes 3-5 business days to process.
Can I return online bought items to the store?
Yes! You can return online bought items to store.
Do you know that Madewell is currently owned and operated by J.Crew?
Did you return any item you bought in the past? How was your experience? We encourage you to share with us in the comments section below.
Let’s make your fellow shoppers more aware and ready before they file their first return!