How To Return Or Exchange Your Item in 2023? – Madewell Return Policy

Madewell is an American jeans company, designing clothing specifically for women. Recently, the logo of the company has been bought by J Crew, and it has transformed it into a sister’s concern of the firm. Madewell returns are easy to do and Madewell Return Policy is very straightforward and appears to be lenient than the current industry standards.

Madewell never steps backs from wooing its customers, and it is evident from its generous return policy.

The first thing to note

The period for return – 60 days

Due to recent conditions of the Corona outbreak, the company has extended its return period to 60 days for both online and by visiting Madewell store.

You’ll not face any challenge in returning damaged or defective, unworn, and unwashed merchandise. You can return them in the store or ship them back via mail.

Initiating Madewell Returns

How to return Madewell products

Madewell returns gives you two options to return its product – by mail or by visiting any of the Madewell stores. We have given the details of both below.

You can return your item by visiting a store

Before initiating return request, make sure that the product is unworn, unwashed, and undamaged.

Below are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:

  1. You can locate your nearest store by visiting this link.
  2. When you know your target store to return your product, pack your product in the original packing.
  3. Accompany your product with an original slip.
  4. Store personnel will help you in processing your return.
  5. Your refund will be immediately processed to your original form of payment.

You can also contact your local store operator to know more.

You can also ship them back via mail

Are you too lazy to walk-in to your nearest store, Madewell provides you the option to return the items by mailing it to them.

You’ll get your full refund within 60 days of your return.

To return items by mail, you need to go through the following steps:

  1. To start your return with Madewell, visit the website.
  2. Go to the return page by visiting this link.
  3. Fill in your order details and Zip code and proceed as per the given instructions, and you will get the return label.
  4. The return label has a return department address (place of return), and the packing slip contains the specific instructions to return.
  5. Attest the return label to your package.
  6. You can time a pickup or drop off at any carrier or UPS drop-off location.

Shipping and handling charges are not refundable.

Madewell Exchange Policy

The exchange policy for the company is pretty similar to its return policy, you need to return your items within 60 days to get an exchanged. Follow steps below to get your product returned:

  1. Visit the website and follow the instructions as given in the ‘return by mail‘ process above.
  2. Get your replacement done by placing a new order.

Madewell Refunds

Refund Policies of Madewell

Returns are generally directed to the original mode of payment by Madewell, make sure that the items are in original condition. Following are the refund gateways for different methods of payment:

Type of paymentYou will get a refund in:Refund and Credit Policy
Credit card/debit card    3-5 daysMadewell will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable.
Cash3-5 daysWill be refunded via cash, only if accompanied with the receipt.
PayPal3-5 daysPayPal account

Madewell Return Policy for its different Products

Madewell has a favorable return policy for its customers; it requires you to return the items before 60 days to get a full refund. It takes 2 weeks for processing of your return:

Products and purchasesProduct ConditionReturn Policy
GiftYou need to provide the gift receipt within 60 days of purchase60 days return
Swimwear, bodysuits, and intimatesShould be returned in original condition with protective liner attached60 days return policy
Beauty ProductsTo be returned in new or gently used condition60  days return policy
Vintage ItemsNACan’t be returned
Monogrammed, personalized and final sale itemsNACan’t be returned

International Returns

If you are not satisfied with your international purchase, you need to email at within 60 days of the original purchase to initiate a Return Merchandise Authorization.

Return merchandise authorization is necessary to process your return further, try returning the product with Madewell’s international return partner – UPS i-parcel. However, you will still need to pay the shipping fee.

Do note that the International orders placed at or by phone can’t be returned or exchanged in stores.

Returning Marketplace Items

If a person has bought Madewell merchandise from its marketplace (other sellers), it can be returned to authorized sellers within 30 days of invoicing.

The seller will process the refund once it confirms that the item is in the original condition that you received it. Under no condition, Madewell or its distribution centre will accept the return of the product.

To return your item that you bought from your local vendor, you can follow the steps mentioned on a paper slip in your package.

As soon as, your local vendor receives the product, you’ll be notified on your email.

Questions on mind?

FAQs about Madewell return policy

What is the Madewell Customer Service Number?
You can call Customer Service number 866 544 1937.

Does Madewell charge the return fee?
If you are a Madewell insider member, the return is free for you. Else, not.

How can I check my Madewell order status ?
You can use your order number(which you got in order confirmation email) to track your order by going to My account.

What is the period of the refund?
The refund takes 3-5 business days to process.

Can I return online bought items to the store?
Yes! You can return online bought items to store.


Do you know that Madewell is currently owned and operated by J.Crew?

Our other Guides that may interests you – Michaels, Wayfair, Lowe’s, TJ Maxx Return Policy.

Did you return any item you bought in the past? How was your experience? We encourage you to share with us in the comments section below.

Let’s make your fellow shoppers more aware and ready before they file their first return!

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