Macys return policy is a customer’s savior. If you bought something and didn’t like it once you arrived home or got a gift that doesn’t fit your requirements, you can easily return it to the company’s store or by mail (in case of online purchases). After all customer satisfaction is the key to being one of the largest US department store chains.
Want to know the process and exceptions related to Macy’s return policy? We have got it covered!
Macy’s Return Policy
For most of its products, Macy’s offers a 90-day window. The returns can be made via mail or in-store, at no cost to the customer, however, delivery fees and shipping are non-refundable.
Just keep in mind that the returned products must be in their original/saleable condition with original tags intact. Also, shipping and delivery fees on the original purchase would be non-refundable.
Broadly, Macys return policy can be divided into 2 categories – With or Without Sales Receipt.
- Returns with Receipts – Here, you can get an immediate full refund in the original mode of payment.
- Without Receipt – In this case, most of the time Macy’s can track your purchase via your credit card, return label, packing slip, or even a registry number. If even that doesn’t materialize, you can still get store credit equal to the lowest sales price for the item in the past 180 days.
Store credit may be in the form of an EZ Exchange Card (used like a Macy’s gift card online or in-store) or Merchandise Certificate (for in-store use only).
This is the general procedure and may vary from product to product. The trick with Macy’s return policy is the difference in rules applied to various categories for items sold, quite like the variety served at its stores.
To simplify different rules for you, below we have tabulated all the major categories, return period available and the applicable terms and conditions later in the article.
How to Return to Macy’s?
Once, you have checked the applicable terms and conditions to your items, nothing much is left. You just have to return your products and you will get your money back.
You can return online or offline as per your convenience, at no cost to you. Yes, Macys Return Policy offers free returns in both stores or via mail. How to do so and what are the considerations? Below are your answers!
Returning Macy’s items to a Local Store
This is the quickest method to get your money back. Take your order, receipt or the credit card used to make payment and contact the customer care desk.
You will get an immediate refund. Find your nearest Macy’s Store. You can return online purchased items in-store.
Return them Via Mail
Only online bought items can be returned via mail, in-store purchases are not eligible for this. Follow the below steps and return your goods easily.
Step-1: Visit Macy’s page to start the process.
Step-2: Search your order return to start your return or fill in the order number along with other details to continue.
Step-3: Select the item(s) to return, print confirmation page and mailing label(s). Get more information about the return label here.
Step-4: Pack your items along with the confirmation page, attach mailing label and ship from any UPS Location for free.
Click here to read Macy’s Response to COVID-19
Items purchased in-store can only be exchanged at a store. However, online purchases can be exchanged both online and offline.
The department will first process your return and then provide you with credit to place a new order at the current price. So, if the price of an item has increased since you bought it, you would have to pay the new price.
The process to exchange is similar to any normal return with all the rules and regulations applicable as it is.
Macy’s Holiday Return Policy
Macy’s understands how hectic the holiday season can be and therefore provides an extended return window for the season on select items.
Small electrics, jewelry, watches, Backstage merchandise, and social dresses are bought between 1st Nov, 2022-December 31st Dec 2022 could be returned until 31st Jan 2023.
Apple products and Tech accessories bought between 1st Dec, 2022-December 31st Dec 2022 can be returned until 8th Jan 2023.
These extensions vary every year and are announced by the company from time to time.
Macy’s Credit Cards
Just like most of the retailers, Macy’s offers credit cards to its customers. It has 4 types of cards Platinum ($1200+ spend using Macy’s card), Gold ($500-$1,199 spend using Macy’s card), Silver ($1-$499 spend using Macy’s card) and Bronze (no restriction).
Each of them offers 5%, 3%, 2% and 1% back in rewards respectively. It offers other benefits too such as free shipping, special discounts, and birthday surprises. Get Details here.
The credit cards help to save money, improve your credit score, facilitate shopping and enjoy many more benefits.
|Product||Return Window||Return Condition|
|Apple Products||14 Days||Apple merchandise can only be returned to Macy’s stores selling Apple products. Apple items purchased online can be returned by mail or at applicable stores.|
|Area Rugs||30 Days||Online Purchase – Contact Macy’s at 1-800-289-6229 within 7 days of purchase, mail all the items including original packaging to the company. |
In-store Purchase – Contact Macy’s at an above number within 7 days, take all the items to The Fine Rug Gallery located in select Macy’s stores; these cannot be returned anywhere else.
|Backstage and Maternity Merchandise||30 Days||Must be unworn with original tags attached.|
|bluemercury Merchandise and Lush products||90 Days||Can be returned only to the Macy’s store with a blumecury and Lush shops respectively.|
|Designer merchandise from Gucci, Longchamp, and Tous||14 Days||Must be unworn with original tags attached.|
|Designer merchandise from Burberry||30 Days||Must have the original receipt, tags and hygiene seal (where applicable) attached.Burberry sale items can be returned within 14 days.|
|Designer merchandise from Louis Vuitton||30 Days||Must be unworn with original tags attached.|
|Dresses, Last Act Merchandise, Jewellery and Watches||60 Days||Must be unworn with original tags attached.|
|Finish Line Shoes||45 Days||Must be unworn and in saleable condition.|
|Fur Vault||15 Days||Returns are accepted only by mail within 15 days of receipt.A prepaid return label would be included in your package.|
|Furniture, accessories, lamps, mirrors, and wall art||30 Days||Contact Customer Care Number – 1-800-289-6229.Items must be in original condition. Restocking fees of 15% would be charged. Shipping fees and surcharges will not be refunded. |
If items were received under the scheduled delivery, contact customer service within 3 days for return due to defects or change in preference.
|Lighting||30 Days||Contact Customer Care Number – 1-800-289-6229.Items must be in original condition. Restocking fees of 15% would be charged. Shipping fees and surcharges will not be refunded.|
|Locker Room By Lids Merchandise, Macy’s Optical and Tech Watches||30 Days||Must be unworn and in new condition.A receipt is required in case of Optics.|
|Mattresses||120 Days||Contact Customer Care Number – 1-800-289-6229Items must be in original condition. Restocking fees of 15% would be charged. Shipping fees and surcharges will not be refunded.|
If items were received under the scheduled delivery, you have a one-time reselection or return and the reselection must be scheduled within 14 days of your call; a $99 pick-up fee would also be charged.
|Personal care items and Small Electrics||60 Days||Must be in original condition.|
|Style Your Ring Purchases||30 Days||Can be returned by mail only. Contact 877-423-7569 for a prepaid shipping label. Include original packaging along with the merchandise, proof of purchase and the GIA certification in the mail. Refund will be issued once the returned merchandise is authenticated.|
|Tech Accessories||14 Days||Must be in saleable condition.|
Products with No Return Policy
Apart from above, the following list of items can’t be returned:
- Final Sale or ‘As Is’ merchandise (including final sales furniture or area rugs)
- Bridal Salon by Demetrios sales
- Alexandre London custom orders
- Special or custom order merchandise
- Food and Beverage items
- Macy’s Beauty Bix merchandise
- Merchandise bought from stand-alone blumecurry stores
- Clearance items
What is Macy’s Customer Service Number?
How do I check my gift card balance?
Click here to check your gift card balance.
What are the shipping and delivery costs applicable? What are my options?
Check out various shipping deals based on delivery timings and other aspects here.
It offers 30 days for furniture and 120 days for mattresses. Also, there is a 15% restocking fee. Get more information here.
Can I return used cosmetics?
Any new or gently used Cosmetic or Fragrance product purchased at Macy’s that does not meet your needs will be accepted for return.
Do you know that Macy’s in Herald Square is large enough to house full 22 restaurants offering from burgers to salads? Together these restaurants can accommodate 1,100 people.
Also, Macy has one of the world’s largest shoe floor with a sale of 300,000 pairs daily.
Check these out too – DSW, Asos, H&M, JCPenney, Walmart, and Amazon Return Policy.
I am trying to returns some items but I am not able to complete the process so that I can print a return label. The order number is: 1924146101. I would appreciate your assistance with this return.
I am trying to return order #2037457527 -Keds black shoes – 41.16. I am unable to print a ship label because this item does not appear in my purchase history from Macys. HELP !
Due to increased safety measures, returning of orders may be temporarily delayed beyond the standard times. Also, Macy is processing the returns at a slower speed than normal due to increase in its traffic and pending returns.
IWANT TO RETURN AND RE-ORDER LARGER SZ. I NEED IT IN 1WK.CAN U GET IT TO ME?ORDER #2040120460 PLEASE CONTACT ME asap 2537596868
As said earlier, the returns are either suspended or been delayed beyond the normal times. I am afraid you might not return your order within a week. However, I could recommend you to place a new order and return the present order as and when the situation gets any better.
How do I make a return? I’m trying to send a coat back. System won’t take my order number.