Mac Cosmetics Return Policy

Mac Cosmetics is an American cosmetic company that was founded in Toronto, Ontario. The headquarters is in New York, NY. They are a subsidiary of the Estee Lauder Companies.

Mac Cosmetics is always happy to assist their customers when anything unexpected happens with your purchase. They are ready to assist you regarding eligible returns – along with free return shipping and shipping instructions.

mac cosmetics

What is Mac Cosmetics return policy?

Mac Cosmetics guarantees customer satisfaction. If you are unhappy with your purchased product you can return either the unopened container or the unused portion of product for a refund or equal exchange.

Mac Cosmetics will even provide you with a free return shipping label.

You may make your return online by printing a shipping label and mailing it back, or by returning your purchase to a physical Mac Cosmetics location with a valid proof of purchase.

Gift card purchases will not be accepted in Mac Cosmetic stores. You will need to contact them directly regarding gift return.

Return timelineNo time limit
Return methodMail, in-store
Exchange periodNo time limit
Exchange methodMail, in-store
Refund period7-10 business days
Refund methodOriginal payment method, gift card

How to return an item to Mac Cosmetics?

You can take your purchase to any free-standing Mac Cosmetic stores within the United States. Your return may also be sent via mail.

Excluded items are anything purchased using a Mac Pro Membership.

Excluded locations include department stores and all airport locations.


Any item purchased through Mac Cosmetics, excluding those purchases made using a Mac Pro Membership, may be returned to any Mac Cosmetics store within the United States.

Returning your purchase to a Mac Cosmetics store is an easy and simple process.

You simply locate your nearest store, or the store it was purchased from, and return the item there. Bring along your receipt, your order number, or shipping confirmation email for proof of purchase.


If you would prefer to avoid the drive to the location, and the whole return process of waiting in lines at the store, you may also return your purchase to the Mac Cosmetics headquarters through the mail.

The first thing you will need to do is contact the Mac Cosmetics Online Service Team. You may message them through the message system on their website You may also call them at 1-800-588-0070

Once you have contacted the Online Service Team and gotten the return process initiated, you will be sent a prepaid shipping label.

Print your prepaid shipping label.

Pack up your items carefully, with its original packaging and all inserts and accessories that came with the original purchase, and seal the box.

Stick the label onto the outside of the shipping box where it is clearly visible.

The final step is to take your package to any UPS drop-off location. You may also request a UPS package pick-up by dialing 1-800-PICKUPS – however, this will come with added fees.

What is a valid proof of purchase?

A valid proof of purchase includes the following: original receipt, order confirmation email, shipping email, order number, or order ID.

Non-valid proof of purchase includes: a photograph of the item, UPC barcode, receipts from online auction sites, liquidators or clearance houses, or credit card statements.

Do I need a form of ID to return items to Mac Cosmetics?

No, a form of identification is not required to make returns to Mac Cosmetics. All that’s required is a valid proof of purchase.

Can you return a Mac Cosmetics item purchased online to a physical store?

Yes, so long as the physical location you’re trying to return your online item to is a company-owned free-standing Mac Cosmetics location that is not in a department store or an airport location.

If the physical location is valid, you may return a purchase from Mac Cosmetics Online to a physical retail store.

Items purchased at a physical location originally may not be returned online. You must bring them back to the store your original purchase was made at.

Can you return a used item to Mac Cosmetics?

Yes with a valid proof of purchase, you can return an opened or used product. Just return the unused portion, and you will be offered either a refund or an exchange.

Regardless if you wanted a refund or an exchange, and regardless if your return is new or used, you will be given free return shipping.

How long does a refund from Mac Cosmetics take?

Once the return is received by the Mac Cosmetics system it will take 7-10 business days to process.

The time it takes for your refund to be issued to you varies, and is entirely dependent on the issuing bank.

You may contact the bank and request details of the transaction.

What items will not be accepted for a return?

There are a few items that Mac Cosmetics will not accept. This includes:

Products not purchased at

Items purchased using the Mac Pro Membership

Gift Returns (only in Mac Cosmetic physical locations)

Can I return a damaged item?


Mac Cosmetics will accept a return of an item damaged in transit, or with factory defects.

If this occurs, keep the box and all the original packaging and contact Mac Cosmetics as soon as you can. The faster you let them know, the faster they can replace your item.


Mac Cosmetics is a company that greatly values the customer experience with their establishment.

Their return policy is incredibly forgiving and generous. Anything within their very small window of requirements may be returned at any time, regardless if the product had been open and used or not.

This makes Mac Cosmetics’ return policy very lenient, unlike many other cosmetic companies with far stricter and more rigorous policies.

See Also:

FramesdirectGo ProNordstrom
YooxBanana RepublicBershka
ChanelWarby ParkerSams Club

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