Lulus is an American online retail company focused on selling women’s clothing, shoes, and accessories and we all know how choosy and specific women are about clothing.
What if the clothing that you bought does not fit and you are looking to return it. Do not go anywhere, you are in the right place, we will take you there step by step.
The period for return – 30 days
Lulus Return Policy allows you to return its merchandise within 30 days from the date of delivery or date of the invoice. If you want the free delivery of your products, make sure that you return them within 10 days of invoice creation.
However, if it slipped your mind or you do not care about free delivery, you can return your product within 30 days of the date of invoice, Lulus will deduct $7 as the return fee from your refund amount.
Lulus reserves the right to refuse the return of any product.
Different methods to return your Lulus merchandise
Since Lulus is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there.
However, Lulus Return Policy gives you two choices, to return without return label or with the return label, here we have explained both the methods with some easy steps.
Return with a label
Return label is the return authorization slip provided by the company, which contains the detail of your products and address of returning the products.
The items purchased offline can only be returned to the local store while the online purchases have both the options. Just follow the following simple steps:
- Firstly, login to your Lulus account with your email or lookup order by visiting the returns section.
- Fill in the required information in the next section and retrieve the return label.
- After getting the return label, please remove all previous shipping labels or information that is intact on your return packaging.
- Now, you just need to print out the return label and attach it to your return package.
- You can drop off your package at the courier of your choice, either by USPS or UPS.
Try keeping your shipping receipt till the time you get refund.
Return without a label
The items purchased from Lulus can also be returned without a return label, follow the below steps to get going:
- If you are a guest user, you can log in here with your email ID and order number.
- However, if you already have an account, you can sign in to your account through your mail ID and password.
- On the Account section on the website, click on the ‘Initiate a Return’ tab in the drop down menu.
- Next, place your packaging slips inside your package. Further, you can also write down your order number on a piece of paper and return the item using any postal service to the following address:
2336 Park Ave
Chico, CA 95928
Refunds at Lulus
Lulus generally refunds you either in form of the original payment method or online credit.
|Type of payment||You will get refund in:||Refund and Credit Policy|
|Credit card/Debit card used while purchasing||7-10 days||Lulus will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card.Shipping and handling costs are not refundable.|
But, you can avail their $5 Lulus credit online if you choose to get your refund as a Lulus online credit. It’ll have some conditions like:
- It won’t apply to late returns.
- Plus you’ll get only one bonus credit for every new order.
Some important return conditions
For most of its products, Lulus follows 30 days easy return policy. However, there are some articles with a pre-conditioned return policy
When you are returning a product ensure that it is unworn, unwashed, and with the hygienic liner and tags intact.
You should note that they won’t accept your returns if you’ve used any perfume, deodorant or any sign of product use.
|Products and purchases||Product Condition||Return Policy|
|Shoes||Damage to the shoe box makes shoes ineligible for return.||Shoes must be in the original box covered with a shipping box.|
|Gift card purchases||NA||Can’t be returned|
|Sale items||NA||Can’t be returned|
|Jewelry and Sunglasses||Product should have its tag intact.||If your product is less than $25 – it can be returned but not exchanged.|
Hawaii and APO/FPO Address
Please note that not all locations in Hawaii and Alaska will be eligible for a return label. Moreover, the company does not provide return labels to US Territories or APO/FPO addresses.
If you wish to exchange your merchandise with a new one, dial 1-866-918-5858 (toll-free for Canada & US).
Lulus treat its exchanges as a new order with free ground shipping. However, you will be charged for the extra cost of the exchange order upfront and process your exchange as a new order.
Next, you would need to initiate the return for your original order and send back the merchandise that you want to exchange.
What is the Lulus Customer Service Number?
You can call Customer Service at 1-866-918-5858.
What is the time frame for refund processing?
A refund will be issued after your return has been processed, which may take 7-10 business days after your return is received at Lulus’ warehouse.
Can I combine returns from different orders?
Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders.
Can I return Lulus products internationally?
Yes, you can return your products. For more information go to this link.
Lulus has relied on social media to expand its customer base and it enjoys a loyal customer base through social media websites such as Instagram and Pinterest.
Want to ask some more questions on Lulus Return Policy? reach out to us below.