How do returns work at LOWE’S in 2020? – Lowes Return Policy

lowes return policy

Have doubts about Lowes Return Policy? Don’t worry, we are here to resolve them. This 5-minute read will clear all of your confusion. This piece of information is all that you need to know before making a purchase at Lowes.com.

All about returns at Lowe’s

The period for return – 30 days

In case you are not satisfied with the product, you can exchange or return the product within the 90 days of purchase. 

Lowes Return Policy enables you to request an exchange/return for most of the items which are new and unused provided you have proof of the purchase.

How to Return you Lowe’s product

How to return CVS

You will find a prepaid merchandise return slip with most of the items purchased on Lowes.com. You need to refer this slip to initiate the return process explained below.

Step-1: Pack the item you want to return in a sturdy shipping package.

Step-2: Include items having a prepaid return slip.

Step-3: Include all manufacturer’s original packing materials, manuals and accessories.

Step-4: Complete and include your prepaid return slip.

Step-5: Place the enclosed shipping label on your shipment.

Step-6: Mail the shipment through your local parcel carrier or drop it off at your nearby Lowe’s store. (Locate your store here)

NOTE: Shipping charges (original as well as those incurred while returning) are to be borne by the customer i.e. they are not refundable.

NOTE: Army Post Office/Fleet Post Office ship-to addresses are not eligible for no-charge pickup.

If bought at the local Lowe’s store

Mode of paymentOriginal ReceiptRequired at the time of return
MyLowe’s card/credit cardNot requiredMyLowe’s card/credit card
Cash/checkNot requiredYour phone number(if you provided it at the time of checkout)

For all other returns, you would need to present a receipt or invoice. Find Lowe’s store here or you can call them at 1-800-445-6937.

Note: While returning the item, do not forget to include manuals and accessories with it.

If bought online and delivered via mail

lowes by mail

You can also get a full refund or exchange on prepaid parcel-shipped merchandise purchased from Lowes.com or LowesForPros.com.

Follow our step-by-step guide on “how to return” to initiate the process of return/exchange.

Policy Exceptions

30-Day Returns

lowes products

The following items are the exceptions for which the return/exchange window is of just 30-days. These items must be returned with the original receipt and with the original packaging.

Major Appliances: Dishwashers, refrigerators, dryers, washers, ranges, hoods, some microwaves, etc.

Outdoor Power Equipment: Generators,blowers, mowers, chainsaws, trimmers, etc.

Liquid Paint

Highway Trailers

Winter Holiday Items

You should place your return request before December 26 of the same holiday season.

Items with Lithium batteries or hazardous materials

  • Items in this category should only be returned at the local Lowe’s store. For safety reasons, they cannot be returned through the mail.

Lowe’s Gift Cards

lowes gift card
Lowe’s Gift CardsRequiredOnly replacement is given
LostOriginal receiptRemaining balance amount
StolenOriginal receiptRemaining balance amount
Third-party gift cards (Visa/masterCard)Not ApplicableNot returnable

Questions on mind?

questions about lowes return policy

If I lost my receipt, would I still be able to request a return or an exchange?
Yes, your receipt can be retrieved in many ways such as using the original credit card, account number, MyLowe’s card or by your phone number.

Note: In this case, Lowe’s, at its discretion, may issue in-store credit equivalent to the current selling price.

I did not receive a prepaid return slip with my order, what should I do?
You can visit your local Lowe’s store to make the return.

Where to report for damaged product/missing items/delivery issues?
You should contact Lowe’s customer care at 1-800-445-6937 or email [email protected] within three days of receiving the item to report the issue.

Where do I find the product warranty related information?
You can visit the specific manufacturer’s website for the product warranty information.

What is the return window for Lowe’s Account Receivable and Lowe’s Business Account Purchases?
365 days. The original transaction should be completed using LAR or LBA only.

What is the contact number for returns, exchanges or repairs at Lowes.com?
Toll-free number – 1-800-445-6937

Conclusion

I believe you found the information, you were looking for. We encourage you to rate Lowes return policy based on your experiences with Lowe’s. Don’t forget to check out our return policy guides on WayfairAmazon, and Walmart.

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