Lowes Return Policy [Updated 2023] – Get Your Refund

Have doubts about Lowes Return Policy? Don’t worry, we are here to resolve them. If you lost your purchase receipt, lowes return policy enable you to return without receipt also. This 5-minute read will clear all of your confusion. This piece of information is all that you need to know before making a purchase at Lowes.com.

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Lowes Return Policy

Lowes Return Policy enables you to request an exchange or return within 90 days for most of the items which are new and unused provided you have proof of the purchase.

In case you are not satisfied with the product, you can exchange or return the product within the 90 day period from purchase. 

Return Period90 Days
ExceptionsMajor appliances & certain outdoor power equipment
Return MethodIn store or Online
Exchange Period90 Days
Exchange MethodIn store or Online
Refund Period7-10 business days
Refund MethodOriginal payment method
Extended Holiday ReturnsYes

How to Return you Lowe’s product

You will find a prepaid merchandise return slip with most of the items purchased on Lowes.com. You need to refer this slip to initiate the return process explained below.

Step 1: Pack the item you want to return in a sturdy shipping package.

Step 2: Include items having a prepaid return slip.

Step 3: Include all manufacturer’s original packing materials, manuals and accessories.

Step 4: Complete and include your prepaid return slip.

Step 5: Place the enclosed shipping label on your shipment.

Step 6: Mail the shipment through your local parcel carrier or drop it off at your nearby Lowe’s store. (Locate your store here)

NOTE: Shipping charges (original as well as those incurred while returning) are to be borne by the customer i.e. they are not refundable.

NOTE: Army Post Office/Fleet Post Office ship-to addresses are not eligible for no-charge pickup.

If bought at the local Lowe’s store

Mode of paymentOriginal ReceiptRequired at the time of return
MyLowe’s card/credit cardNot requiredMyLowe’s card/credit card
Cash/checkNot requiredYour phone number(if you provided it at the time of checkout)

For all other returns, you would need to present a receipt or invoice. Find Lowe’s store here or you can call them at 1-800-445-6937.

Note: While returning the item, do not forget to include manuals and accessories with it.

If bought online and delivered via mail

You can also get a full refund or exchange on prepaid parcel-shipped merchandise purchased from Lowes.com or LowesForPros.com.

Follow our step-by-step guide on “how to return” to initiate the process of return/exchange.

Policy Exceptions

The return policy has some exceptions also, they have different return conditions on different products like, lowes appliance return policy, lowes paint return policy, lowes plant return policy etc.

30-Day Returns

The following items are the exceptions for which the return/exchange window is of just 30-days. These items must be returned with the original receipt and with the original packaging.

Major Appliances: Dishwashers, refrigerators, dryers, washers, ranges, hoods, some microwaves, etc.

Outdoor Power Equipment: Generators,blowers, mowers, chainsaws, trimmers, etc.

Liquid Paint

Highway Trailers

Winter Holiday Items

You should place your return request before December 26 of the same holiday season.

Items with Lithium batteries or hazardous materials

  • Items in this category should only be returned at the local Lowe’s store. For safety reasons, they cannot be returned through the mail.

Lowe’s Gift Cards

Lowe’s Gift CardsRequiredOnly replacement is given
LostOriginal receiptRemaining balance amount
StolenOriginal receiptRemaining balance amount
Third-party gift cards (Visa/masterCard)Not ApplicableNot returnable

can you return to lowes without a receipt?

Lowe’s may, at manager discretion, give in-store credit for the item’s current selling price for returns without a proper receipt. For returns without legitimate proof of purchase, Lowe’s demands a valid photo ID.

What is Lowes return policy on paint?

Lowes paint return policy states you can within 30 days of purchase, if you are not totally pleased with your interior or exterior liquid paint, stain, or resurfacers purchase, simply return it in its original container to any US Lowe’s store with your receipt.

Can you return Items to Lowe’s without the packaging?

Yes, Lowe’s will accept your return even if you don’t have the original packing or box. However, without packing and a receipt, it will be at the manager’s discretion. They’ll need the item number of your product to complete the return.


  1. What is Lowes Customer Service number?

    You can call them at 18004456937 and Pro desk at 18445694776. They are open for calls 8:30 a.m. – 7 p.m. (EST), 7 Days a Week.

  2. I did not receive a prepaid return slip with my order, what should I do?

    You can visit your local Lowe’s store to make the return.

  3. If I lost my receipt, would I still be able to request a return or an exchange?

    Yes, your receipt can be retrieved in many ways such as using the original credit card, account number, MyLowe’s card, or by your phone number.
    Note: In this case, Lowe’s, at its discretion, may issue in-store credit equivalent to the current selling price.

  4. Where to report for damaged product/missing items/delivery issues?

    You should contact Lowe’s customer care at 1-800-445-6937 or email customercare@lowes.com within three days of receiving the item to report the issue.

  5. Where do I find the product warranty related information?

    You can visit the specific manufacturer’s website for the product warranty information.

  6. What is the return window for Lowe’s Account Receivable and Lowe’s Business Account Purchases?

    365 days. The original transaction should be completed using LAR or LBA only.


I believe you found the information, you were looking for. We encourage you to rate Lowes return policy based on your experiences with Lowe’s. Don’t forget to check out our return policy guides on WayfairAmazon, and Walmart.

8 thoughts on “Lowes Return Policy [Updated 2023] – Get Your Refund”

  1. I will never purchase another thing at Lowes. You can not reach them by phone at any store. The customer service is despicable and rude. I could not even speak to the manager. I am disgusted with this store. First time I ordered on line with them and I will never order from themagain

  2. I need a receipt from Lowe’s to prove I bought an item online. The item is a microwave that came with a broken roller guide. I contacted the manufacturer and they need a receipt not the online proof of purchase. i have been on the phone with them for at least ten minutes now

  3. waiting for the manager at lowes on Ireland south bend to give me my refund, this was to be done and email me on June26 2021. we have been going round and round with this order i will never receive. ordered on june 11 2021 can somebody get me my refund??????

  4. Would not recommend Lowe’s to no one there service sucks tried to return small things after building a house bought all the lumber and wiring everything to build the house and can’t return 40 dollars

  5. Harold Wills Miller

    I agree with the return policy of lowes. Walmart is now tighter, Homedepot, Conns, Sears Hometown, Tractor supply etc are all getting tighter. This is due to many customers purchase the items and play with for a week or two then return. Make the purchase with conviction of keeping. Those stores are not rent a center. Also, the craftsman tools are not the same as Sears or Ace True value.

  6. There must be some disconnect with the training of store personnel between the various stores. I’m reading bad reviews with returns from people below… I can tell you that the Lowe’s at Indian Land SC is the BEST hardware store bar NONE that I’ve ever dealt with as far as returns go. EVERY thing I’ve returned/exchanged was handled at the counter – with or WITHOUT a receipt! I’ve seen people come in with TWIGS that used to be plants and get refunds, no questions asked. I feel blessed with my store, and wish you all had the same experience(s) with yours.

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