Have doubts about Lowes Return Policy? Don’t worry, we are here to resolve them. If you lost your purchase receipt, lowes return policy enable you to return without receipt also. This 5-minute read will clear all of your confusion. This piece of information is all that you need to know before making a purchase at Lowes.com.
Lowes Return Policy
Lowes Return Policy enables you to request an exchange or return within 90 days for most of the items which are new and unused provided you have proof of the purchase.
In case you are not satisfied with the product, you can exchange or return the product within the 90 day period from purchase.
|Return Period||90 Days|
|Exceptions||Major appliances & certain outdoor power equipment|
|Return Method||In store or Online|
|Exchange Period||90 Days|
|Exchange Method||In store or Online|
|Refund Period||7-10 business days|
|Refund Method||Original payment method|
|Extended Holiday Returns||Yes|
How to Return you Lowe’s product
You will find a prepaid merchandise return slip with most of the items purchased on Lowes.com. You need to refer this slip to initiate the return process explained below.
Step 1: Pack the item you want to return in a sturdy shipping package.
Step 2: Include items having a prepaid return slip.
Step 3: Include all manufacturer’s original packing materials, manuals and accessories.
Step 4: Complete and include your prepaid return slip.
Step 5: Place the enclosed shipping label on your shipment.
Step 6: Mail the shipment through your local parcel carrier or drop it off at your nearby Lowe’s store. (Locate your store here)
NOTE: Shipping charges (original as well as those incurred while returning) are to be borne by the customer i.e. they are not refundable.
NOTE: Army Post Office/Fleet Post Office ship-to addresses are not eligible for no-charge pickup.
If bought at the local Lowe’s store
|Mode of payment||Original Receipt||Required at the time of return|
|MyLowe’s card/credit card||Not required||MyLowe’s card/credit card|
|Cash/check||Not required||Your phone number(if you provided it at the time of checkout)|
For all other returns, you would need to present a receipt or invoice. Find Lowe’s store here or you can call them at 1-800-445-6937.
Note: While returning the item, do not forget to include manuals and accessories with it.
If bought online and delivered via mail
Follow our step-by-step guide on “how to return” to initiate the process of return/exchange.
The return policy has some exceptions also, they have different return conditions on different products like, lowes appliance return policy, lowes paint return policy, lowes plant return policy etc.
The following items are the exceptions for which the return/exchange window is of just 30-days. These items must be returned with the original receipt and with the original packaging.
Major Appliances: Dishwashers, refrigerators, dryers, washers, ranges, hoods, some microwaves, etc.
Outdoor Power Equipment: Generators,blowers, mowers, chainsaws, trimmers, etc.
Winter Holiday Items
You should place your return request before December 26 of the same holiday season.
Items with Lithium batteries or hazardous materials
- Items in this category should only be returned at the local Lowe’s store. For safety reasons, they cannot be returned through the mail.
Lowe’s Gift Cards
|Lowe’s Gift Cards||Required||Only replacement is given|
|Lost||Original receipt||Remaining balance amount|
|Stolen||Original receipt||Remaining balance amount|
|Third-party gift cards (Visa/masterCard)||Not Applicable||Not returnable|
can you return to lowes without a receipt?
Lowe’s may, at manager discretion, give in-store credit for the item’s current selling price for returns without a proper receipt. For returns without legitimate proof of purchase, Lowe’s demands a valid photo ID.
What is Lowes return policy on paint?
Lowes paint return policy states you can within 30 days of purchase, if you are not totally pleased with your interior or exterior liquid paint, stain, or resurfacers purchase, simply return it in its original container to any US Lowe’s store with your receipt.
Can you return Items to Lowe’s without the packaging?
Yes, Lowe’s will accept your return even if you don’t have the original packing or box. However, without packing and a receipt, it will be at the manager’s discretion. They’ll need the item number of your product to complete the return.
What is Lowes Customer Service number?
You can call them at 18004456937 and Pro desk at 18445694776. They are open for calls 8:30 a.m. – 7 p.m. (EST), 7 Days a Week.
I did not receive a prepaid return slip with my order, what should I do?
You can visit your local Lowe’s store to make the return.
If I lost my receipt, would I still be able to request a return or an exchange?
Yes, your receipt can be retrieved in many ways such as using the original credit card, account number, MyLowe’s card, or by your phone number.
Note: In this case, Lowe’s, at its discretion, may issue in-store credit equivalent to the current selling price.
Where to report for damaged product/missing items/delivery issues?
You should contact Lowe’s customer care at 1-800-445-6937 or email email@example.com within three days of receiving the item to report the issue.
You can visit the specific manufacturer’s website for the product warranty information.
What is the return window for Lowe’s Account Receivable and Lowe’s Business Account Purchases?
365 days. The original transaction should be completed using LAR or LBA only.
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